Amazon are talking money without any reason. THEY CALLING "OTHERS"
What is Amazon saying? I just saw a translation that refers to it as “Others,” and there is no message or reason explaining why they are taking $375.20 from me without giving any explanation. This is unacceptable, and as a seller, I demand that the moderators help me and provide an answer. This is unacceptable, Amazon.
Amazon are talking money without any reason. THEY CALLING "OTHERS"
What is Amazon saying? I just saw a translation that refers to it as “Others,” and there is no message or reason explaining why they are taking $375.20 from me without giving any explanation. This is unacceptable, and as a seller, I demand that the moderators help me and provide an answer. This is unacceptable, Amazon.
56 replies
Seller_aWrza8YvWVgM1
Pull a transaction report for that payment date range and look for adjustments in column "E"
Seller_bfeyv9pvbcYrH
Same issues. Lately, there were so many "adjustments" or "other" charges. I wonder if the system that carriers are using is simply not functioning properly. Our money is taken out with no explanation.
Seller_QUNoWzfsPxqtv
Just go through your transactions as mentioned, find the transaction with the charges under "Other" and you will see where it is. Often, these are promotional rebates or coupons. Welcome to the normal life of selling on Amazon.
Seller_FaV5Qh0z4BM3s
Had this happen to us also. There is no reference to an order ID, so I opened a case to have an account specialist team review it. Ridiculous.
Seller_BI3N95Q1ayqWI
I looked in my PAYMENTS and selected TRANSACTION VIEW. I have the same OTHER fees. They only show up in the last few days and never before when I go back through several months of records. All of the reply's are pointing to the correct direction to find the information but I agree with the original poster, it just isn't there and I've never seen this before.
Then when you click on the transaction total or download the transaction report there is still nothing to identify what the transaction is for or the order ID number.
Seller_zhpwaO3OZfdhR
Amazon is just stealing from its sellers using this OTHER category and just saying its shipping adjustments from the carriers. Complete BS since we use the same boxes and same shipping on multiple other ecommerce sites with no issues. Its only on Amazon that they claim the shipping is wrong. Seems to me the problem is Amazon not charging the correct shipping and they should be standing behind their charges and not stealing from us claiming incorrect shipping. I have also confronted Amazon on this issue and get no specific answers. They also refuse to show any proof of these so called OTHER charges. I have requested specific breakdowns on these charges and they simply refuse to show any evidence of these OTHER charges. Just the same cut and paste generic answers.
Seller_D7mNsI9QDpUdP
I have also suffered mysterious "other" charges, and I do not buy shipping from Amazon, I buy it elsewhere. So what is their excuse for adjusting the shipping charges with an inscrutable "other" charge? My case was "transferred" and never answered. Thanks SO much.
Micah_Amazon
Hello @Seller_D7mNsI9QDpUdP,
Thank you for your post. As mentioned by @Seller_QUNoWzfsPxqtvPayments Dashboard --->"View transactions for this period" at the bottom. Click that and you will see every transaction and there is a column of "Other" where you can see any transactions that had an "other" charge. Then copy the transaction ID and look it up to see the exact charge.
Please let me know if you have done this and are able to see the transactions. If not, please share the case ID and will review.
Cheers,
Micah
Seller_wBW9S9s1Rc3AN
Hello
Thank you for reply my message. Let see what happens with the investigation. We continue tracking the process and any OTHER charge with the same name ''OTHERS''.
Good luck and have a great day.
Sincerely,
Carousell USA
Seller_hHhl1JQKae5rV
Can you check case ID's 16503683511 or 16504914281? These have been transferred to the appropriate team, but I have not received any updates. Thank you
Seller_hHhl1JQKae5rV
@Micah_AmazonCan you check case ID 16503683511 and/or 16504914281? These have been transferred to the appropriate team, but I have not received any updates. Thank you
Micah_Amazon
Hey @Seller_hHhl1JQKae5rV,
Thank you for your post. In order to avoid churn, double work, and missed messages, would you kindly start your own discussion. Feel free to tag and me post the thread link here as well.
Thank you for your understanding.
Cheers,
Micah
Seller_hHhl1JQKae5rV
Thank you. I created a new discussion and tagged you a few days ago. Thanks
Micah_Amazon
Hey @Seller_hHhl1JQKae5rV,
Can you please share the discussion link here as well? This way I can review and get started on your case.
Looking forward to your response.
Cheers,
Micah
Seller_hHhl1JQKae5rV
Hello Micah_Amazon. I get an error message when trying to link the post you told me to create separately from this post (which I tagged you in) .
Non-Amazon URLs are not allowed to be posted within Seller Forums, please remove the URL
So, I will copy the other post here. I hope you don't tell me to create another post separately again.
"OTHERS" unexplained charges
by Cosmo7
5 days ago
@Micah_Amazon Can you check case ID 16503683511 and/or 16504914281? These have been transferred to the appropriate team, but I have not received any updates. Thank you
Also, the case ID's opened in relation to these charges.
6 "Others" charges with no associated ID's.
12/19/2023 -$203.65 ID 14507058031, 14545166371, 15205615791
3/29/2024 -$166.67 ID 15029888991, 15052314281, 15062783321, 15116105221, 15140974921
6/24/2024 -$448.10. ID 15503373231, 15525646261, 15585281751
8/1/2024 -$431.71 ID 15754773861, 15896712801, 16293110121
10/15/2024 -$212.89. ID 16486905501
10/18/2024 -$903.68 ID 16503683511
All of these cases were transferred with no reply, some as far out as 11 months ago. Thank you
Per your request, I am attaching the link for the original post I made that you wanted on its new thread
Account Setup
Tags:
Billing, Payments, Transactions
