False counterfeit claims from the same competitor continuosly
Seller support does NOT escalate issue after being told they would. I get dropped calls, auto responses and lies for a VERY SERIOUS MATTER. Last amazon rep said the call person I spoke to last not NEVER ESCALATED the case after he told me he would! No one actually does anything to help.
case number15403742451
I am brand-registered and fully trademarked. I have a competitor who falsely accuses me of infringement - last year she did this 4 separate times on the SAME 8 ASINS! Each time I had to appeal. Appeals take 30 days. I'm found NOT GUILTY. Then she files a new infringement on the same 8 Asins AGAIN. You can't sell during that time but you still pay for storage costs and then aged inventory costs. it cost me over $80,000 last year! I was TOLD after the 4th time Amazon would not allow her to do this to me again.
WELL SHE IS DOING IT AGAIN! I just launched a even more differentiated product and this time she has cited "copyright without purchase".
I was told after the 4th time, Amazon would not allow her to keep abusing the system and that they would stop her. Well Amazon does nothing but give me false promises while taking my money for storage and aged inventory when I am not allowed to sell my product.
Account health - don't offer solutions. "dont worry" they say - No worries just file an appeal. I SHOULDNTHAVE TO FILE 5 APEALLS ON THE SAME PRODUCT!!!
False counterfeit claims from the same competitor continuosly
Seller support does NOT escalate issue after being told they would. I get dropped calls, auto responses and lies for a VERY SERIOUS MATTER. Last amazon rep said the call person I spoke to last not NEVER ESCALATED the case after he told me he would! No one actually does anything to help.
case number15403742451
I am brand-registered and fully trademarked. I have a competitor who falsely accuses me of infringement - last year she did this 4 separate times on the SAME 8 ASINS! Each time I had to appeal. Appeals take 30 days. I'm found NOT GUILTY. Then she files a new infringement on the same 8 Asins AGAIN. You can't sell during that time but you still pay for storage costs and then aged inventory costs. it cost me over $80,000 last year! I was TOLD after the 4th time Amazon would not allow her to do this to me again.
WELL SHE IS DOING IT AGAIN! I just launched a even more differentiated product and this time she has cited "copyright without purchase".
I was told after the 4th time, Amazon would not allow her to keep abusing the system and that they would stop her. Well Amazon does nothing but give me false promises while taking my money for storage and aged inventory when I am not allowed to sell my product.
Account health - don't offer solutions. "dont worry" they say - No worries just file an appeal. I SHOULDNTHAVE TO FILE 5 APEALLS ON THE SAME PRODUCT!!!
16 replies
Seller_F68v7s55WcB6X
can't report abuse because when I enter the abused ASIN, it is not recognized because MY DETAIL PAGE WAS REMOVED BECAUSE OF THE FALSE COUNTERFEIT CLAIM!! This is the third time the same abusive competitor has files a claim against this same asin. Every appeal I am reinstated and she Does it agaiN!! HELP!!!
Seller_F68v7s55WcB6X
Can a moderator help me please!!?? Brand registry is working on the constant counterfeit claim on the same asins after being reinstated issue. I doubt they will give me back my asin. I'll probably be forced to go through 30 day appeal process AGAIN for the SAME ASIN AGAIN.
Now out of NOWHERE two of my 10 asins in the same family have SUDDENLY been classified as ADULT!!
So one down due to a BS counterfeit claim and 2 down for being adult. I sell a tote bag. Meanwhile, my PPC is being eaten up in a minute with no sales!! I was a rock star the day before all this started. Its all very strange what is happening suddenly in a span of 3 days.
New adult category Case # is 15410881331
Seller_QAgIq5btOI9dk
They generally arent around on the weekends
Seller_OzVR08ROodNsi
Dirty tricks by CN sellers 7000 miles away *wink*wink*. Eventually they'll move on. But I feel your pain, they did it to me too when my product went viral on TikTok, people came to Amazon to buy it. The harassment was relentless for a solid month: using my pictures, ad copy, hijacking, etc. I lost the momentum of the virality.
Who knows how much money I lost. But when the hijackers didn't send the products customers started leaving bad reviews that I couldn't get deleted. To this day my product's overall Star-rating is dogged and can't get over 3.5 because of all that.
Forget about the Mods and filing complaints. The Mod Susan tried her best to help, but to no avail. And eventually I was banned from submitting IC complaints. Amazon banned ME from complaining.
Nobody at Amazon cares enough to do anything about these CN sellers. It's demoralizing.
Seller_F68v7s55WcB6X
Amazon makes it too easy. I just saw that on the buyer page, right below the bullet points, there is an option "report an issue with this product or seller". There is a drop down and offensive and sexually explicit content is an option. Sellers can do this all day long to their competitors!! Its crazy! My two best selling new asins, now with ZERO sales after they were flagged as ADULT.
So thats one asin reported as counterfeit (NOT TRUE) and two asins flagged as adult ALL IN a span 24 hours!
Seller_OzVR08ROodNsi
It's not fair and it's unprofessional for Amazon to allow this.
Seller_F68v7s55WcB6X
The adult thing was fixed yesterday. It's incredible how fixing that changes everything! I have 9 variations. 2 taken out for adult flag. The SECOND adult flag happened my sales plummeted to $200 day from $1000 and I just launched a couple of weeks ago.
If Sales just suddenly drop, ALWAYS take each ASIN, one by one and paste it on the seach bar on amazon.com to make sure it is indexing!! There is always a REASON something is happening.
Seller_nUPsNjgTUlpiS
This is everyones experience with seller "support" THEY SUCK!
Seller_Eu7SDX0Q0YIE2
I know it costs money, but based on what she has cost you already it is time to get an attorney and sue her for a multitude of things, including the damages you have suffered. The courts should be able to make her stop her harassment - assuming she is in the US, of course. If she is in China... not sure there is any solution
Seller_tqptWZSRQsw6T
Liars + utterly clueless Amazon support = terrible marketplace
If you haven't experienced it yet, you will!
Seller_pE0IHdimoLHXf
It is very strange that such an important issue, which forms the cornerstones of a structure that ranks in the top 3 among the most valuable and most important companies in the world, proceeds in such a problematic way and is repeated over and over again, and that this huge deficit in the structure will continue at the same level in late 2024.
As a host, Amazon should protect its guests as well as its customers and be the guardian of all unfair punches to sellers.
It is very sad that this issue is still protracted and that no permanent general step has been taken towards a solution. We do not see Amazon as a showcase, but we would like to express again here as sellers to resolve these disappointing issues.
This situation is completely against the culture.
Thank you.
