Ever wondered if you could have more say in how Amazon processes your FBA returns? There's actually a whole system you can customise to your needs.
By default, your Fulfilment by Amazon inventory is evaluated into a saleable or unsaleable condition when a customer returns an item marked as damaged in an Amazon fulfilment centre. When you disable returns evaluation for your Fulfilment by Amazon inventory, Amazon will no longer evaluate your customer returns. All returns will be marked as defective and won't be eligible for reimbursements if damaged.
Enable returns evaluation
To enable your returns evaluation settings:
- Go to Fulfilment by Amazon inventory evaluation settings and then go to Returned Item evaluation settings;
- By default, Amazon will evaluate all of your returned inventory to determine if it's saleable or unsaleable;
- To enable returns evaluation for a portion of your inventory (and disable returns evaluation for the rest), choose Enable returns evaluation for select ASINs.
Disable Returns evaluation
Important: Before you decide to disable returns evaluation, read the terms and conditions and review your Automated unfulfillable settings to guarantee you're enrolled in at least one value recovery option (that is FBA Grade and Resell, Liquidation, Donation) or return removal option.
To disable returns evaluation settings:
- Go to Fulfilment by Amazon inventory evaluation settings and then go to Returned item evaluation settings.
- To disable returns evaluation for all of your inventory, choose Disable returns evaluation for all ASINs. This action disables evaluation of all returned items.
- Note: Undeliverable returns are ineligible for evaluation. To check for undeliverable units, go to Fulfilment by Amazon customer returns and download the report. Look for the reason Undeliverable.
- To disable returns evaluation for a portion of your inventory (and enable returns evaluation for the rest), choose Disable returns evaluation for select ASINs.
- To select ASINs for which you want to disable returns evaluation, upload a csv with one ASIN per line (row). You can select up to 10,000 ASINs in your csv file.
- ASINs that are not included in the csv will be enabled for the return's evaluation.
- If you want to modify your ASINs later, you must upload all ASINs that you want to disable (instead of just uploading the new ASIN).
- Click Update.
Allow up to 24 hours from the date that you disabled your returns evaluation settings before contacting Selling Partner Support.
Returns processing fee
For FBA sellers, returns processing fees apply to customer-returned products in two fashion categories where Amazon offers free return shipping: Clothing and Shoes. While Amazon also offers free return shipping for Eyewear, Handbags, Jewellery, Watches and Luggage, these categories don't incur the returns processing fee. Amazon maintains free returns across all these categories to build customer trust and encourage purchases.
