Dear Amazon Seller Support Team and Fellow Sellers,
I’m reaching out regarding an issue I’ve encountered with the re-measurement of one of my product’s color variations.
This is the second time I’ve submitted a re-measurement request. The first submission (Case ID: 16742632341), for a different color variation of the same product, was successfully corrected. However, when I submitted the request for the second color variation, the result came back with completely different—and significantly larger—dimensions than expected.
To ensure accuracy, I asked my supplier to take exact measurements. She did, and we submitted those measurements to Amazon. Unfortunately, Amazon stated the measurements were incorrect.
To further validate the issue, I purchased the product directly from Amazon (Order #114-6871683-7431443) and used a digital caliper and a scale to take precise measurements myself. I photographed the process and the tools used, and escalated the case to a supervisor. I also provided the images and the correct measurements for the specific product, which was fulfilled by Amazon. All of this was submitted under Case ID: 17789510011.
Despite the evidence, I received a response that simply repeated the previously provided (and incorrect) dimensions. It appears the measurements I submitted were disregarded, even though they were based on a unit shipped directly from Amazon. I also made it clear that this issue affects only one specific color variation of the product.
At this point, I’m unsure how to proceed. Could anyone advise on how to further escalate or resolve this discrepancy?
Thank you in advance for your time and support.
Best regards,
