Dear Amazon Seller Support,

I hope this message finds you well. I am writing to follow up on a persistent issue we've been experiencing with our Amazon seller account.

On the 7th of May 2024, we created a new listing for one of our products. While the listing itself was successfully published, we encountered a problem with the buy box seller being suppressed. Despite opening a case regarding this matter and providing all requested product information and documents, the issue remains unresolved.

Recently, we attempted to create another listing on Amazon, only to encounter the same problem with the buy box seller. After thorough troubleshooting, we have concluded that the issue may stem from our seller Amazon Seller Account. We have meticulously reviewed our account information, and all our documents are in order.

We are reaching out to seek your assistance in resolving this matter promptly. It is imperative for our business that we are able to utilize the buy box feature effectively.

Thank you for your attention to this matter, and we look forward.