Despatch times - Has something changed?
A long time ago I set my despatch time as 2 days, just to be on the safe side. It’s always worked with no problems until today.
On Sunday I got an order and today I go to process it only to be told the order is late and I should have posted it yesterday!
Has something changed that I don’t know about?
It’s a business customer if that makes any difference.
Despatch times - Has something changed?
A long time ago I set my despatch time as 2 days, just to be on the safe side. It’s always worked with no problems until today.
On Sunday I got an order and today I go to process it only to be told the order is late and I should have posted it yesterday!
Has something changed that I don’t know about?
It’s a business customer if that makes any difference.
Seller_7VbclcPFFRTnc
Sorry I don’t understand how it’s late if its FBA ?
If you have an asin that you fulfil via fba and FBM, go to the FBM sku - as you should have 2 offers if you sell fba and fbm, and check the handling time on that sku on the offer tab in edit
36 replies
Seller_7VbclcPFFRTnc
Premium or prime shipping ?
Check the handling time on the asin as this overrules your 2 day settings on general settings
Seller_x1xMSBwZsJrTE
Do you mean on the listing page itself, becuase it’s also FBA fulfilled so it doesn’t show a handling time for FBM as such.
It’s just mormal shipping, not premium or prime.
Seller_7VbclcPFFRTnc
Sorry I don’t understand how it’s late if its FBA ?
If you have an asin that you fulfil via fba and FBM, go to the FBM sku - as you should have 2 offers if you sell fba and fbm, and check the handling time on that sku on the offer tab in edit
Seller_x1xMSBwZsJrTE
It’s both FBA and FBM but it’s the FBM order they are saying is late. I’ve just gone to the edit page on the FBM version and changed the handling time as you suggested.
I wish Amazon would stop shifting the goal posts without warning.
You’d think that if you’ve set a universal shipping time that would overide anything else unless you specifically set something different on a particular ASIN. But if I’m understanding this correctly it appears that Amazon ignores your universal shipping time and forces you to use theirs unless you edit each individual listing to something else.
If that’s the case, what’s the point in setting a universal shipping time?
I’m glad I only have a few ASINs to edit but I feel sorry for those who have to edit thousands.
Seller_7VbclcPFFRTnc
The asin handling time overrides the general handling times
Sellers with many asins usually use file uploads
Which is good for sellers like me who have 2 days set as standard, but 3 for personalised etc at asin level
Seller_x1xMSBwZsJrTE
I get that, but if you don’t set an ASIN handling time then it should default to your universal handling time, NOT theirs.
Since I don’t send much FBM I’ve now got a 100% late despatch rate.
It almost feels like Amazon get some sadistic pleasure in constantly moving the goal posts just so they can catch you out.
Seller_nex6aLZ9HPynF
I sold three different fridge magnets last week to same customer. All were uploaded to the inventory at same time a few years back. Two had two day handling (my default) one had one day (not my doing)
I have noticed this more of late. The pesky bots!
Seller_x1xMSBwZsJrTE
It’s the pesky people that make the rules up as the go along that are more of a problem.
I’ve just looked through the news on shipping and there is NOTHING regarding this change.
Seller_7VbclcPFFRTnc
Nothing has changed in regards to policy
It must be something in your settings
Seller_gOzZ4ehojzaW0
I am a seller fulfilled seller only, I had a bunch of random items all change from 2 day shipping to 1 day a while ago. I never touched any shipping settings or even edited any listing whatsoever.
Seller_RSaktJ3KqN82w
Oddly, mine have gone the other way. Things are showing as taking longer. I thought it was something to do with the Royal Mail backlog.
Seller_P9WE9DmQhKbaT
I have had one instance, and also know reliably of one other, where my default handling time changed, unprompted by me, from two to one days. It just seemed like a glitch and hasn’t recurred.
Seller_jPijgGg6wnIi8
If an order arrives on Sunday it cannot be despatched, via the Post Office, before Monday. If an order arrives late on Saturday night it cannot be despatched until Monday morning, via Royal Mail. Surely these details have to be taken into consideration if you are just an ordinary seller and not a large business.
