Certified Bank Letter submission
I have submitted bank letter with all detail as per Amazon requirement but Amazon not accepting letter.
Case ID: 10683083522
Amazon support team need look this issue.
Documents fullfill belowr requirement of Amazon.
What are the document requirements?
-- The document must be dated within the last 180 days.
-- The document must show the bank name and the bank logo.
-- The document must be signed or stamped by the bank.
-- The document must include the account holder's name, residential address, and bank account number.
Certified Bank Letter submission
I have submitted bank letter with all detail as per Amazon requirement but Amazon not accepting letter.
Case ID: 10683083522
Amazon support team need look this issue.
Documents fullfill belowr requirement of Amazon.
What are the document requirements?
-- The document must be dated within the last 180 days.
-- The document must show the bank name and the bank logo.
-- The document must be signed or stamped by the bank.
-- The document must include the account holder's name, residential address, and bank account number.
29 replies
Seller_hOZNPw7G8FIjl
No one on here can really help as we are sellers just like you. You should contact Amazon Seller Support using the Help link above
Ezra_Amazon
Hi @Seller_ZGNMSXxfk5LuP,
I took a look at your account and it's still active. Are you still having trouble with your account verification?
Thanks, Ezra
Seller_ZGNMSXxfk5LuP
My account deactivate on 12th Jan and I am trying connect support team but no feedback. Even I have opened case 6th Jan Case ID: 10683083522 and case still in transfer status, Support team said internal team not communicate and don't are telling the reason of account deactivate. Kindly support in regards,
Seller_ZGNMSXxfk5LuP
Today new case open case# 10708015292. Please support in this regards,
Seller_ZGNMSXxfk5LuP
I am waiting someone guide and response. What is solution ?
Ezra_Amazon
Hi @Seller_ZGNMSXxfk5LuP,
I have reviewed your Case ID: 10683083522, thanks for sharing.
I want to confirm that your account is not deactivated, it is currently under a verification process. You should have received performance notifications regarding this matter.
I have contacted our internal team to check the status of your verification process.
Best regards, Ezra
Seller_ZGNMSXxfk5LuP
Thanks for your support. I hope some positive out come so I can focus on my sale. Also I have submitted appeal against email received on 12 Jan.
Below email received 12 Jan from seller-verification-review already replied on this email as appeal.
Hello,
Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds disbursement eligibility policy:
Seller_ZGNMSXxfk5LuP
Dear Ezra,
@Ezra_Amazon @JiAlex_Amazon @Spencer_Amazon
Now Amazon again asking documents bank certificate letter. I have visited 2 times bank they said we don't have such letter from bank side. If you need any letter we can download from digital documents. Which already submitted to Amazon and Amazon not accepting and now received notification seller performance team they said submitted new documents not previous one
In previous documents all requirement fill full by Amazon.
-- The document must be dated within the last 180 days.
-- The document must show the bank name and the bank logo.
-- The document must be signed or stamped by the bank.
-- The document must include the account holder's name, residential address, and bank account number.
Ezra_Amazon
Hi @Seller_ZGNMSXxfk5LuP,
Yes, the partner team has confirmed that you need to upload this document to your Seller Central "Settings" page.
You will need to provide a scanned copy of a certified bank letter for the primary contact person (unfortunately, we are not allowed to share the name). The document must be a new one - please don't upload the same documents previously used for verification.
It is important that the documents are easy to read. The information on the documents should also match the information entered in Seller Central.
Once they have received the required document, they will continue with the verification of the account.
Best regards, Ezra.
Seller_ZGNMSXxfk5LuP
Dear Ezra,
Please check with internal team, which information wrong so I can amend according. As provided documents all information is correct. It matching with bills and other information. I so worry about it because Amazon verification not verify the account.
Seller_ZGNMSXxfk5LuP
@Ezra_Amazon
everything matching with address, but from verification team saying post code not matching. It look like some auto message generate from Amazon system.
Ezra_Amazon
Hi @Seller_ZGNMSXxfk5LuP,
Thanks for the update. I've contacted the partner team again requesting further assistance. I'll get back to you as soon as I receive their response.
Cheers, Ezra
Ezra_Amazon
Hello @Seller_ZGNMSXxfk5LuP,
The internal team have mentioned that you did not enter post code in seller central (or not entered in the correct field).
To update the business and contact information in Seller Central, complete the following steps:
- Go to the "Identity information" section of Seller Central
- Expand the applicable field, such as the Primary contact, Beneficial owner, or Business and contact information.
- Follow the on-screen instructions to amend the information.
- Click Save.
- Click Submit for verification.
Regards, Ezra.
Ezra_Amazon
Hello @Seller_ZGNMSXxfk5LuP,
The internal team have informed that your account is currently under compliance review and is pending for final compliance approval.
The team have requested to prioritize your account and I will update you as soon as they respond.
Regards, Ezra
Ezra_Amazon
Hey @Seller_ZGNMSXxfk5LuP,
Your account has passed compliance and has been fully restored. You now have access to your account and any funds are available for withdrawal.
Could you please check and confirm that everything is working correctly on your end?
Best, Ezra
