Please Help KEN!
Our Amazon account has been suspended for about a month, and despite submitting documents proving the authenticity of our products ASIN: B0BHTRZ27Y
I contacted the brand owner and their sole distributor. They provided all the authorization letters, bank transfers, and invoices as Amazon requested. They said if Amazon has any issues, they can call them to verify any information. I sent this information four times, and all I receive is "we do not have sufficient information." BUT NO ONE SPECIFICALLY TELLS ME WHAT IS MISSING. I CALLED AMAZON FOUR TIMES, AND TODAY ONE EMPLOYEE GAVE ME A RIDICULOUS ANSWER, SAYING THAT SUPPLIER INFORMATION IS MISSING. THE SUPPLIER INFORMATION IS WRITTEN ON THE INVOICE. I AM TRYING TO BE AS POLITE AS POSSIBLE, BUT FOR A MONTH, NO ONE HAS WORKED PROPERLY TO SOLVE THE ISSUE. IT SHOULDN'T BE THIS EASY TO SLANDER AND HARM SOMEONE. I AM WRITING DOWN THE THINGS YOU CLAIM ARE MISSING BELOW. PLEASE HELP KEN
Please Help KEN!
Our Amazon account has been suspended for about a month, and despite submitting documents proving the authenticity of our products ASIN: B0BHTRZ27Y
I contacted the brand owner and their sole distributor. They provided all the authorization letters, bank transfers, and invoices as Amazon requested. They said if Amazon has any issues, they can call them to verify any information. I sent this information four times, and all I receive is "we do not have sufficient information." BUT NO ONE SPECIFICALLY TELLS ME WHAT IS MISSING. I CALLED AMAZON FOUR TIMES, AND TODAY ONE EMPLOYEE GAVE ME A RIDICULOUS ANSWER, SAYING THAT SUPPLIER INFORMATION IS MISSING. THE SUPPLIER INFORMATION IS WRITTEN ON THE INVOICE. I AM TRYING TO BE AS POLITE AS POSSIBLE, BUT FOR A MONTH, NO ONE HAS WORKED PROPERLY TO SOLVE THE ISSUE. IT SHOULDN'T BE THIS EASY TO SLANDER AND HARM SOMEONE. I AM WRITING DOWN THE THINGS YOU CLAIM ARE MISSING BELOW. PLEASE HELP KEN
8 replies
Ken_Amazon
Hi @INFINITY_99_152,
Thank you for your post.
Can you share me the case ID?
Ken
Seller_yrjfG7FwnOLV4
Dear Mr. Ken,
Thank you for reaching out to us.
We have sold over 700 units of A313 products (ASIN: B0BHTRZ27Y) and received only one complaint. Despite this, our account was suspended under Section 3. We submitted all the required documents to Amazon, and on August 27, 2024, we received a notification that our documents were accepted, and we could continue selling ASIN: B0BHTRZ27Y. However, our account remains deactivated.
We have created multiple cases and provided all the necessary information via the Account Performance page. Below are the relevant case IDs for your reference. For example, in Case ID 2833438973, we submitted invoices, seller authorization letters, and other documents exactly as Amazon requested. We are 100% certain that our products are authentic.
We sourced the products directly from Pharma Developpement’s factory in France, purchasing them from the sole supplier recommended by the brand owner. We have always paid VAT and received invoices accordingly. The authorization letters were thoroughly examined, and both the supplier and the brand owner have confirmed that Amazon can directly contact them. We provided Amazon with their contact details as listed on their websites.
Additionally, they created a video demonstrating the authenticity of the products, which we also submitted to Amazon. Our products are stored in Amazon's fulfillment center in Australia. If someone could check, they would easily confirm the authenticity, as all products have a QR code.
Despite our efforts, we keep receiving automated responses stating that there is insufficient information to reactivate our account.
Here are the relevant case IDs for your reference:
• Case ID: 2833438973
• Case ID: 2876241723
• Case ID: 2870425353
• Case ID: 2823741633
We kindly request your assistance in resolving this issue.
Ken_Amazon
Hi @Seller_yrjfG7FwnOLV4,
Thank you for sharing me the case IDs.
I've noticed that in some of the replies that you received from support told you that you are submitting your appeal to the wrong channel and you have to go through the Account health page, but have you done that? I just want to make sure that you submitted the correct document as requested. (No need to submit the same document twice or more, as you know, since it would get automatically rejected)
I also see that you waiting for a call from Account Health Support. Please let me know what discussions were done, after the call.
Ken
Seller_yrjfG7FwnOLV4
Dear Mr. Ken,
We are wholeheartedly grateful for your assistance with this issue. Today, we received a response regarding case ID 2879795653. However, our Amazon Australia account has been suspended, and we were advised to log in through Amazon Japan to create a dispute. When we attempt to log in through Japan, it states that there is no record of our account, preventing us from submitting the appeal or attaching documents.
As a result, we have attached the appeal and supporting documents to this case as a reply. We are confident that we only receive automated rejections when we submit via the "submit new information" button on our Account Health Dashboard. Therefore, we have included all the necessary documents and our appeal in this case.
Could you kindly review and assist us in forwarding the materials to the appropriate departments? Despite adding new documents directly from the manufacturer using the submit button on the Account Health page, we keep receiving automated responses.
Thank you for your help.
Sincerely,
Ken_Amazon
Hi @Seller_yrjfG7FwnOLV4,
Thank you for your reply.
From my end, I do not see any instructions leading you to go through the Amazon Japan account.
I see that you are told that the team has requested for valid invoices to be submitted through the appeal path. Please understand I do not have access to your documents, so I cannot see whether the ones you are submitting are correct or not.
Ken
Seller_yrjfG7FwnOLV4
Thank you.
Yesterday, we received the following message: "Your explanation should include points as per the Performance Notification dated June 26, 2024, titled 'Your Amazon.co.jp seller account has been deactivated.'" However, we have never created an account on Amazon Japan. It seems like they are providing completely irrelevant responses.
We have already obtained documents from the manufacturer, banks, and suppliers, and we submitted them through the case system. Yet, they automatically direct us to submit our appeal via the Account Health Dashboard. We have uploaded invoices, authorization letters, bank documents, and bills of lading through the dashboard, all of which exactly match their requirements. They could even verify the products in FBA storage or contact the manufacturer directly.
However, today we received another automated message. I no longer believe anyone is actually reviewing the documents or genuinely addressing the issue. At this point, I think the only solution is to initiate an arbitration case with the American Arbitration Association. We've spent over a month on this matter, and no one seems to be reviewing the documents or clearly stating what might be missing. I do not suggest any genuine seller to sell on Amazon Australia anymore.
Seller_ofuB6Vs9kGwA6
[Moderator Edit: Identical/similar posts observed in multiple threads removed]
