Please Help KEN!
Our Amazon account has been suspended for about a month, and despite submitting documents proving the authenticity of our products ASIN: B0BHTRZ27Y
I contacted the brand owner and their sole distributor. They provided all the authorization letters, bank transfers, and invoices as Amazon requested. They said if Amazon has any issues, they can call them to verify any information. I sent this information four times, and all I receive is "we do not have sufficient information." BUT NO ONE SPECIFICALLY TELLS ME WHAT IS MISSING. I CALLED AMAZON FOUR TIMES, AND TODAY ONE EMPLOYEE GAVE ME A RIDICULOUS ANSWER, SAYING THAT SUPPLIER INFORMATION IS MISSING. THE SUPPLIER INFORMATION IS WRITTEN ON THE INVOICE. I AM TRYING TO BE AS POLITE AS POSSIBLE, BUT FOR A MONTH, NO ONE HAS WORKED PROPERLY TO SOLVE THE ISSUE. IT SHOULDN'T BE THIS EASY TO SLANDER AND HARM SOMEONE. I AM WRITING DOWN THE THINGS YOU CLAIM ARE MISSING BELOW. PLEASE HELP KEN
Please Help KEN!
Our Amazon account has been suspended for about a month, and despite submitting documents proving the authenticity of our products ASIN: B0BHTRZ27Y
I contacted the brand owner and their sole distributor. They provided all the authorization letters, bank transfers, and invoices as Amazon requested. They said if Amazon has any issues, they can call them to verify any information. I sent this information four times, and all I receive is "we do not have sufficient information." BUT NO ONE SPECIFICALLY TELLS ME WHAT IS MISSING. I CALLED AMAZON FOUR TIMES, AND TODAY ONE EMPLOYEE GAVE ME A RIDICULOUS ANSWER, SAYING THAT SUPPLIER INFORMATION IS MISSING. THE SUPPLIER INFORMATION IS WRITTEN ON THE INVOICE. I AM TRYING TO BE AS POLITE AS POSSIBLE, BUT FOR A MONTH, NO ONE HAS WORKED PROPERLY TO SOLVE THE ISSUE. IT SHOULDN'T BE THIS EASY TO SLANDER AND HARM SOMEONE. I AM WRITING DOWN THE THINGS YOU CLAIM ARE MISSING BELOW. PLEASE HELP KEN
0 replies
Ken_Amazon
Hi @INFINITY_99_152,
Thank you for your post.
Can you share me the case ID?
Ken
Seller_yrjfG7FwnOLV4
Thank you.
Yesterday, we received the following message: "Your explanation should include points as per the Performance Notification dated June 26, 2024, titled 'Your Amazon.co.jp seller account has been deactivated.'" However, we have never created an account on Amazon Japan. It seems like they are providing completely irrelevant responses.
We have already obtained documents from the manufacturer, banks, and suppliers, and we submitted them through the case system. Yet, they automatically direct us to submit our appeal via the Account Health Dashboard. We have uploaded invoices, authorization letters, bank documents, and bills of lading through the dashboard, all of which exactly match their requirements. They could even verify the products in FBA storage or contact the manufacturer directly.
However, today we received another automated message. I no longer believe anyone is actually reviewing the documents or genuinely addressing the issue. At this point, I think the only solution is to initiate an arbitration case with the American Arbitration Association. We've spent over a month on this matter, and no one seems to be reviewing the documents or clearly stating what might be missing. I do not suggest any genuine seller to sell on Amazon Australia anymore.
Seller_ofuB6Vs9kGwA6
[Moderator Edit: Identical/similar posts observed in multiple threads removed]
