Thanks for that information, @Seller_4UM8yjmyTV3Aj- responding to confirm I have connected these feedback comments to our team for further review. If you receive further feedback comments you feel should be removed after requesting their removal through Feedback Manager, please do create a new discussion thread here to help effective communications here on the forums.

For these specifically, I want to provide some context around our guidance on situations where Amazon may be able to remove seller feedback comments.

For the feedback comment associated with case ID 17329270391, Amazon may be able to strike through comments that are solely focused on the delivery experience, in cases where the order was fulfilled by Amazon, or using the Buy Shipping service. I do not see that either use case applies to this order, so the feedback comment would be a valid reflection on the services provided by the seller. You may consider using Buy Shipping services or Fulfillment by Amazon for future orders to help avoid such situations.

The other two comments I do see contain feedback on the product being unlike the listing photo and having condition issues. As our team reviews they will determine if these are solely product reviews, or if they do reflect on the services provided by the seller. As our help page states: "if the comment contains both a product review and feedback about your service, we will not remove the feedback."

I'll be sure to tag you here in the thread when I receive confirmation that our team has completed their review. Following that, you will be able to see any updates they determine are appropriate through your Feedback Manager.

In the meantime please let me know any questions, and thanks again for engaging here on the forums.

-Danny