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Seller_4UM8yjmyTV3Aj

Need Help with Feedback Removal with Amazon Buy Shipping

Recently received negative feedback regarding shipping. Order utilized Buy Shipping from Amazon. Requested removal, denied. Escalated to a case, still denied.

I thought we received protection from feedback if we utilized Buy Shipping from Amazon? Please assist.

Case ID: 17428361931

@KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Joey_Amazon

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13 replies
Manage Buyer Experience
Tags:Negative reviews
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user profile
Seller_4UM8yjmyTV3Aj

Need Help with Feedback Removal with Amazon Buy Shipping

Recently received negative feedback regarding shipping. Order utilized Buy Shipping from Amazon. Requested removal, denied. Escalated to a case, still denied.

I thought we received protection from feedback if we utilized Buy Shipping from Amazon? Please assist.

Case ID: 17428361931

@KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Joey_Amazon

Manage Buyer Experience
Tags:Negative reviews
00
20 views
13 replies
Reply
13 replies
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Hello @Seller_4UM8yjmyTV3Aj- and thank you for highlighting this piece of seller feedback, and for including that case ID confirming removal was already requested via the Feedback Manager.

Commenting to confirm I have submitted a request for some additional review of this feedback comment based on the information in this thread. I'll be sure to share any updates as I am made aware of them, but please know this may take several business days!

Thanks,

Danny

10
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Danny_Amazon’s post

Hi @Danny_Amazonit looks like I have gotten a resolution for the original case, but I have 3 more that are just getting the canned response.

# 17487259091, 17487411101 and 17487351681. They are referencing shipping issue, or providing a review, not feedback.

Can you please assist?

00
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Seller_4UM8yjmyTV3Aj’s post

@Danny_Amazoncan we please get some additional eyes on these cases?

00
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Hello again @Seller_4UM8yjmyTV3Aj- thanks for the additional reports of negative seller feedback comments, and I am glad to hear the original comment was resolved appropriately.

As I review your new case IDs, I see those cases were created by contacting seller support directly, rather than from your requesting the removal through Feedback Manager. Can you help share the case IDs generated when you requested the removal through the designated pathway? That way I'd be able to review for any escalation opportunities.

Thanks in advance!

-Danny

00
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Danny_Amazon’s post

@Danny_Amazon Case ID's:

17458214911

17452762651

17329270391

00
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Thanks for that information, @Seller_4UM8yjmyTV3Aj- responding to confirm I have connected these feedback comments to our team for further review. If you receive further feedback comments you feel should be removed after requesting their removal through Feedback Manager, please do create a new discussion thread here to help effective communications here on the forums.

For these specifically, I want to provide some context around our guidance on situations where Amazon may be able to remove seller feedback comments.

For the feedback comment associated with case ID 17329270391, Amazon may be able to strike through comments that are solely focused on the delivery experience, in cases where the order was fulfilled by Amazon, or using the Buy Shipping service. I do not see that either use case applies to this order, so the feedback comment would be a valid reflection on the services provided by the seller. You may consider using Buy Shipping services or Fulfillment by Amazon for future orders to help avoid such situations.

The other two comments I do see contain feedback on the product being unlike the listing photo and having condition issues. As our team reviews they will determine if these are solely product reviews, or if they do reflect on the services provided by the seller. As our help page states: "if the comment contains both a product review and feedback about your service, we will not remove the feedback."

I'll be sure to tag you here in the thread when I receive confirmation that our team has completed their review. Following that, you will be able to see any updates they determine are appropriate through your Feedback Manager.

In the meantime please let me know any questions, and thanks again for engaging here on the forums.

-Danny

20
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user profile
Seller_4UM8yjmyTV3Aj

Need Help with Feedback Removal with Amazon Buy Shipping

Recently received negative feedback regarding shipping. Order utilized Buy Shipping from Amazon. Requested removal, denied. Escalated to a case, still denied.

I thought we received protection from feedback if we utilized Buy Shipping from Amazon? Please assist.

Case ID: 17428361931

@KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Joey_Amazon

20 views
13 replies
Manage Buyer Experience
Tags:Negative reviews
00
Reply
user profile
Seller_4UM8yjmyTV3Aj

Need Help with Feedback Removal with Amazon Buy Shipping

Recently received negative feedback regarding shipping. Order utilized Buy Shipping from Amazon. Requested removal, denied. Escalated to a case, still denied.

I thought we received protection from feedback if we utilized Buy Shipping from Amazon? Please assist.

Case ID: 17428361931

@KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Joey_Amazon

Manage Buyer Experience
Tags:Negative reviews
00
20 views
13 replies
Reply
user profile

Need Help with Feedback Removal with Amazon Buy Shipping

by Seller_4UM8yjmyTV3Aj

Recently received negative feedback regarding shipping. Order utilized Buy Shipping from Amazon. Requested removal, denied. Escalated to a case, still denied.

I thought we received protection from feedback if we utilized Buy Shipping from Amazon? Please assist.

Case ID: 17428361931

@KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Joey_Amazon

Manage Buyer Experience
Tags:Negative reviews
00
20 views
13 replies
Reply
13 replies
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Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Hello @Seller_4UM8yjmyTV3Aj- and thank you for highlighting this piece of seller feedback, and for including that case ID confirming removal was already requested via the Feedback Manager.

Commenting to confirm I have submitted a request for some additional review of this feedback comment based on the information in this thread. I'll be sure to share any updates as I am made aware of them, but please know this may take several business days!

Thanks,

Danny

10
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Danny_Amazon’s post

Hi @Danny_Amazonit looks like I have gotten a resolution for the original case, but I have 3 more that are just getting the canned response.

# 17487259091, 17487411101 and 17487351681. They are referencing shipping issue, or providing a review, not feedback.

Can you please assist?

00
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Seller_4UM8yjmyTV3Aj’s post

@Danny_Amazoncan we please get some additional eyes on these cases?

00
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Hello again @Seller_4UM8yjmyTV3Aj- thanks for the additional reports of negative seller feedback comments, and I am glad to hear the original comment was resolved appropriately.

As I review your new case IDs, I see those cases were created by contacting seller support directly, rather than from your requesting the removal through Feedback Manager. Can you help share the case IDs generated when you requested the removal through the designated pathway? That way I'd be able to review for any escalation opportunities.

Thanks in advance!

-Danny

00
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Danny_Amazon’s post

@Danny_Amazon Case ID's:

17458214911

17452762651

17329270391

00
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Thanks for that information, @Seller_4UM8yjmyTV3Aj- responding to confirm I have connected these feedback comments to our team for further review. If you receive further feedback comments you feel should be removed after requesting their removal through Feedback Manager, please do create a new discussion thread here to help effective communications here on the forums.

For these specifically, I want to provide some context around our guidance on situations where Amazon may be able to remove seller feedback comments.

For the feedback comment associated with case ID 17329270391, Amazon may be able to strike through comments that are solely focused on the delivery experience, in cases where the order was fulfilled by Amazon, or using the Buy Shipping service. I do not see that either use case applies to this order, so the feedback comment would be a valid reflection on the services provided by the seller. You may consider using Buy Shipping services or Fulfillment by Amazon for future orders to help avoid such situations.

The other two comments I do see contain feedback on the product being unlike the listing photo and having condition issues. As our team reviews they will determine if these are solely product reviews, or if they do reflect on the services provided by the seller. As our help page states: "if the comment contains both a product review and feedback about your service, we will not remove the feedback."

I'll be sure to tag you here in the thread when I receive confirmation that our team has completed their review. Following that, you will be able to see any updates they determine are appropriate through your Feedback Manager.

In the meantime please let me know any questions, and thanks again for engaging here on the forums.

-Danny

20
Follow this discussion to be notified of new activity
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Hello @Seller_4UM8yjmyTV3Aj- and thank you for highlighting this piece of seller feedback, and for including that case ID confirming removal was already requested via the Feedback Manager.

Commenting to confirm I have submitted a request for some additional review of this feedback comment based on the information in this thread. I'll be sure to share any updates as I am made aware of them, but please know this may take several business days!

Thanks,

Danny

10
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Hello @Seller_4UM8yjmyTV3Aj- and thank you for highlighting this piece of seller feedback, and for including that case ID confirming removal was already requested via the Feedback Manager.

Commenting to confirm I have submitted a request for some additional review of this feedback comment based on the information in this thread. I'll be sure to share any updates as I am made aware of them, but please know this may take several business days!

Thanks,

Danny

10
Reply
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Danny_Amazon’s post

Hi @Danny_Amazonit looks like I have gotten a resolution for the original case, but I have 3 more that are just getting the canned response.

# 17487259091, 17487411101 and 17487351681. They are referencing shipping issue, or providing a review, not feedback.

Can you please assist?

00
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Danny_Amazon’s post

Hi @Danny_Amazonit looks like I have gotten a resolution for the original case, but I have 3 more that are just getting the canned response.

# 17487259091, 17487411101 and 17487351681. They are referencing shipping issue, or providing a review, not feedback.

Can you please assist?

00
Reply
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Seller_4UM8yjmyTV3Aj’s post

@Danny_Amazoncan we please get some additional eyes on these cases?

00
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Seller_4UM8yjmyTV3Aj’s post

@Danny_Amazoncan we please get some additional eyes on these cases?

00
Reply
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Hello again @Seller_4UM8yjmyTV3Aj- thanks for the additional reports of negative seller feedback comments, and I am glad to hear the original comment was resolved appropriately.

As I review your new case IDs, I see those cases were created by contacting seller support directly, rather than from your requesting the removal through Feedback Manager. Can you help share the case IDs generated when you requested the removal through the designated pathway? That way I'd be able to review for any escalation opportunities.

Thanks in advance!

-Danny

00
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Hello again @Seller_4UM8yjmyTV3Aj- thanks for the additional reports of negative seller feedback comments, and I am glad to hear the original comment was resolved appropriately.

As I review your new case IDs, I see those cases were created by contacting seller support directly, rather than from your requesting the removal through Feedback Manager. Can you help share the case IDs generated when you requested the removal through the designated pathway? That way I'd be able to review for any escalation opportunities.

Thanks in advance!

-Danny

00
Reply
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Danny_Amazon’s post

@Danny_Amazon Case ID's:

17458214911

17452762651

17329270391

00
user profile
Seller_4UM8yjmyTV3Aj
In reply to: Danny_Amazon’s post

@Danny_Amazon Case ID's:

17458214911

17452762651

17329270391

00
Reply
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Thanks for that information, @Seller_4UM8yjmyTV3Aj- responding to confirm I have connected these feedback comments to our team for further review. If you receive further feedback comments you feel should be removed after requesting their removal through Feedback Manager, please do create a new discussion thread here to help effective communications here on the forums.

For these specifically, I want to provide some context around our guidance on situations where Amazon may be able to remove seller feedback comments.

For the feedback comment associated with case ID 17329270391, Amazon may be able to strike through comments that are solely focused on the delivery experience, in cases where the order was fulfilled by Amazon, or using the Buy Shipping service. I do not see that either use case applies to this order, so the feedback comment would be a valid reflection on the services provided by the seller. You may consider using Buy Shipping services or Fulfillment by Amazon for future orders to help avoid such situations.

The other two comments I do see contain feedback on the product being unlike the listing photo and having condition issues. As our team reviews they will determine if these are solely product reviews, or if they do reflect on the services provided by the seller. As our help page states: "if the comment contains both a product review and feedback about your service, we will not remove the feedback."

I'll be sure to tag you here in the thread when I receive confirmation that our team has completed their review. Following that, you will be able to see any updates they determine are appropriate through your Feedback Manager.

In the meantime please let me know any questions, and thanks again for engaging here on the forums.

-Danny

20
user profile
Danny_Amazon
In reply to: Seller_4UM8yjmyTV3Aj’s post

Thanks for that information, @Seller_4UM8yjmyTV3Aj- responding to confirm I have connected these feedback comments to our team for further review. If you receive further feedback comments you feel should be removed after requesting their removal through Feedback Manager, please do create a new discussion thread here to help effective communications here on the forums.

For these specifically, I want to provide some context around our guidance on situations where Amazon may be able to remove seller feedback comments.

For the feedback comment associated with case ID 17329270391, Amazon may be able to strike through comments that are solely focused on the delivery experience, in cases where the order was fulfilled by Amazon, or using the Buy Shipping service. I do not see that either use case applies to this order, so the feedback comment would be a valid reflection on the services provided by the seller. You may consider using Buy Shipping services or Fulfillment by Amazon for future orders to help avoid such situations.

The other two comments I do see contain feedback on the product being unlike the listing photo and having condition issues. As our team reviews they will determine if these are solely product reviews, or if they do reflect on the services provided by the seller. As our help page states: "if the comment contains both a product review and feedback about your service, we will not remove the feedback."

I'll be sure to tag you here in the thread when I receive confirmation that our team has completed their review. Following that, you will be able to see any updates they determine are appropriate through your Feedback Manager.

In the meantime please let me know any questions, and thanks again for engaging here on the forums.

-Danny

20
Reply
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