Seller Account is Locked due Unusual Activity
Please be informed that I have a new seller account, opened 2/3 months ago which account is Temporarily Hold due to unusual activity. That's why I can't login to my account. Maybe it requires some proof, like a passport / etc. I've tried to get support from Amazon, every time they replied automatically & says it's under review. But till now I'm waiting for 2 months & not getting any solution. My account was login through different IP address which may be an issue.
I got a reply which said me to sign in & follow on screen instructions. But, I can't sign in, That's why I can't do that. Earlier one reply was asking to upload my Govt ID, But I didn't get access to upload it.
Till now I'm not clear what To do??
How can I get help from them?
Case: 12471919631
Case: 12633131021
Case: 12729050711
Case: 12729543011
CASE 12726896491
CASE 12861220361
Anyway, I need one active account to start
Seller Account is Locked due Unusual Activity
Please be informed that I have a new seller account, opened 2/3 months ago which account is Temporarily Hold due to unusual activity. That's why I can't login to my account. Maybe it requires some proof, like a passport / etc. I've tried to get support from Amazon, every time they replied automatically & says it's under review. But till now I'm waiting for 2 months & not getting any solution. My account was login through different IP address which may be an issue.
I got a reply which said me to sign in & follow on screen instructions. But, I can't sign in, That's why I can't do that. Earlier one reply was asking to upload my Govt ID, But I didn't get access to upload it.
Till now I'm not clear what To do??
How can I get help from them?
Case: 12471919631
Case: 12633131021
Case: 12729050711
Case: 12729543011
CASE 12726896491
CASE 12861220361
Anyway, I need one active account to start
3 replies
Cooper_Amazon
Good Afternoon @SKM_Shop - I wanted to check in on your thread and see if you still required assistance regarding your account possibly having suspicious activity.
If you have already worked with Selling Partner Support, I’d be happy to start investigating if you could provide me with the case ID.
If the issue is already resolved, please disregard this message and have a wonderful week. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. ~ Cooper_Amazon
Seller_Ozt7jZxHiVcuS
I am writing on behalf of a friend who is an Amazon seller operating in Canada, the USA, and Mexico. Recently, he has encountered a major problem with his account which he is unable to resolve independently, and so, has asked for my assistance.His account was recently locked and deleted from the Seller Central panel due to purported "unusual activity," as per the error message received upon attempting to log in. The message read, "Help us protect your account. We have detected unusual activity on your account and it has been temporarily locked. For further assistance, please contact customer service." Notably, this issue is affecting the visibility of his seller accounts for Canada, Mexico, and the USA on the panel.
My friend assures me that no unusual activity has been conducted on his part, and this sudden and unexpected account lock is causing significant concern. After the initial contact with your team over the phone, a form was filled out and we were reassured that the account would be reinstated. Contrary to expectations, we received a response the following day stating that the account would remain closed due to the aforementioned "unusual movements."
We believe there may be a misunderstanding or error at the root of this issue. As such, we respectfully request a thorough review of this matter and are hopeful that you can provide guidance on the necessary steps to rectify this situation. We stand ready to provide any additional information that might be required for the investigation.
Given the critical importance of this account to my friend's business operations, we sincerely hope for a swift resolution.
Thank you in advance for your attention and assistance in this matter.
My amazon email address is : [Moderator Edit: removed personal information]
i have tried contacting several time but didnot get a response
Kind regard
Cooper_Amazon
Good Morning @Seller_Ozt7jZxHiVcuS, unfortunately per privacy reasons and policy we cannot look into your friends account "through you." The seller who needs help regaining their Seller Central account can contact Amazon directly using 888-282-2406 for Account Support. Sincerely, Cooper_Amazon