Invoice Defect Rate is 100% Will I get deactivated?
Hi.
So I don’t get many business orders. maybe 1/1000 but i currently have 2/2 orders saying I defected on the invoice.
I do always upload the invoices asap but as I can’t do it when it’s pending and i dont get a notification when it’s available to upload an invoice, i’m finding it hard to do it within 24 hours of the order.
currently 100% defect on 2 orders despite uploading within 24-48 hours.
Will my account get deactivated? It’s really hard to notice when the order gets out of the “pending” status.
Invoice Defect Rate is 100% Will I get deactivated?
Hi.
So I don’t get many business orders. maybe 1/1000 but i currently have 2/2 orders saying I defected on the invoice.
I do always upload the invoices asap but as I can’t do it when it’s pending and i dont get a notification when it’s available to upload an invoice, i’m finding it hard to do it within 24 hours of the order.
currently 100% defect on 2 orders despite uploading within 24-48 hours.
Will my account get deactivated? It’s really hard to notice when the order gets out of the “pending” status.
Seller_7VbclcPFFRTnc
Yes its a rolling 12 months so you need to check your total turnover of all selling sites (uk and eu) Inc postage etc as well as other platforms from 6th October 2021 to today (5th oct) etc
So quite possibly if you’re only checking tax year to date, you may have already gone over it as current tax year is only 6 months in
12 replies
Seller_7VbclcPFFRTnc
If you upload them now your account should be fine - has it gone to at risk though ?
Have you looked at amazon sending them for you
Seller_7VbclcPFFRTnc
That’s the right one - but it’s badly worded on amazons part
Note that will only send receipts for future orders, you’ll still need to send those 2 on your dashboard
Seller_ypI4HgDJGCNUy
Ok so I’m definitely ok to go ahead an click that?
Anything to do with Amazon settings scares the hell out of me. I’m one click away from losing my business at all times.
Seller_ypI4HgDJGCNUy
Also we will have to register for VAT within the next few months as we will clear the 85K threshold this year. Will this make this process extra annoying as we registered as"VAT exempt" or can you just sort of turn it back on at any time?
Thanks for the help so far
Seller_7VbclcPFFRTnc
It’s up to you for the sake of a few months (remember vat threshold is a rolling 12 months not fixed) but if you sign up here now, you will need to deregister from it in order to apply your vat number on amazon
Seller_ypI4HgDJGCNUy
Ok i’ve taken the leap. Hopefully that’s not an issue. So the 85K is within any 12 month period, not just from tax year end?
Seller_7VbclcPFFRTnc
Yes its a rolling 12 months so you need to check your total turnover of all selling sites (uk and eu) Inc postage etc as well as other platforms from 6th October 2021 to today (5th oct) etc
So quite possibly if you’re only checking tax year to date, you may have already gone over it as current tax year is only 6 months in
Seller_ae51e0CJoHqCX
Is there a reason you don’t get Amazon to automate this for you?
I am not sure if you will get deactivated for it but you may receive a notice of suspension asking you to come up with a POA to deal with it.
