Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Hi All,
I am reaching out to request assistance regarding an A-to-Z claim that was processed despite clear evidence showing that the parcel was delivered. The tracking information, which includes a delivery photo and GPS location, confirms that the order was successfully delivered to the buyer.
However, despite this proof, the buyer was refunded, and we are now facing a situation where we have been scammed. It is extremely disappointing to see that the A-to-Z claims process can be exploited in this way, especially when there is clear evidence supporting our case.
We are selling on other platforms as well, but it is becoming increasingly concerning that Amazon has become a platform where scammers can easily abuse the system and take advantage of honest sellers like us.
Can anyone assist with escalating this matter, as we are not receiving fair resolution despite the proof of delivery?
Thank you for your time and understanding.
Best regards, Adam
Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Hi All,
I am reaching out to request assistance regarding an A-to-Z claim that was processed despite clear evidence showing that the parcel was delivered. The tracking information, which includes a delivery photo and GPS location, confirms that the order was successfully delivered to the buyer.
However, despite this proof, the buyer was refunded, and we are now facing a situation where we have been scammed. It is extremely disappointing to see that the A-to-Z claims process can be exploited in this way, especially when there is clear evidence supporting our case.
We are selling on other platforms as well, but it is becoming increasingly concerning that Amazon has become a platform where scammers can easily abuse the system and take advantage of honest sellers like us.
Can anyone assist with escalating this matter, as we are not receiving fair resolution despite the proof of delivery?
Thank you for your time and understanding.
Best regards, Adam
24 replies
Seller_k2X0L9mVRT0pW
Do you have a signature on delivery - without that you always lose the A-Z. Even with one ...........
Seller_vneMypCZkP1Zo
We just had a similar situation but Amazon refused the buyer a refund. Tracking information showed that the person from the house accepted the package and maybe this was enough for the seller to be denied a refund.
If a photo was taken of the package on the doorstep of the house there might not be enough evidence to show that buyer actually got the item, thus having any refund claims granted.
Seller_udgfJbhh5XzPA
Take the buyer to small claims court if you have the evidence as the A-Z team are incompetent of viewing clear cut evidence. You have every right to go to a UK court to resolve the issue there. I have done this many time & been successful as buyers know they cannot afford to have a CCJ against them!
Seller_N0kQDKMgwda6y
I have been scammed as well. I have had someone send a message saying '' I DID NOT GET IT GIVE ME MY MONEY BACK'' literally, in those words and in block capitals. Ten weeks after the order. No previous communication. and Amazon refunded them immediately. An £80 book.
If they can refund such a blatent scam as that, nobody is safe. There seems to be only one protection, and that is to get it signed for. I had another scam attempt but it was signed for and it failed.
Now anything over £50 and I pay extra for signed for.
Seller_PQfpfzGtUiOZQ
We are 100% sure that the buyer received the order because they immediately stated that they didn’t want a replacement, as they had already purchased another one elsewhere. We also sent them a denial receipt form to sign and date, but they have now stopped responding.
We presume that they have received both the item and the refund and simply don’t want us to pursue the matter further. Amazon has become a helpless platform for sellers in such situations.
Seller_1HV0l3GiDoY1A
Everyday we are being hit with Amazon A-Z fraudulent refunds.
It's probably only RM that still get signatures, but no other courier will get a signature since COVID.
What are sellers meant to do?? Amazon just keep refunding.
I have full tracking, GPS location and POD and yet never win.
Seller_7pTs15IYXmTOB
This is very sad. Amazon just nonchalantly says that this is part of doing business. (I have been told that.)
However, it is best to secure signature.
Not that signature guarantees escaping refund, but Amazon may protect you by removing ODR.
Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Hi All,
I am reaching out to request assistance regarding an A-to-Z claim that was processed despite clear evidence showing that the parcel was delivered. The tracking information, which includes a delivery photo and GPS location, confirms that the order was successfully delivered to the buyer.
However, despite this proof, the buyer was refunded, and we are now facing a situation where we have been scammed. It is extremely disappointing to see that the A-to-Z claims process can be exploited in this way, especially when there is clear evidence supporting our case.
We are selling on other platforms as well, but it is becoming increasingly concerning that Amazon has become a platform where scammers can easily abuse the system and take advantage of honest sellers like us.
Can anyone assist with escalating this matter, as we are not receiving fair resolution despite the proof of delivery?
Thank you for your time and understanding.
Best regards, Adam
Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Hi All,
I am reaching out to request assistance regarding an A-to-Z claim that was processed despite clear evidence showing that the parcel was delivered. The tracking information, which includes a delivery photo and GPS location, confirms that the order was successfully delivered to the buyer.
However, despite this proof, the buyer was refunded, and we are now facing a situation where we have been scammed. It is extremely disappointing to see that the A-to-Z claims process can be exploited in this way, especially when there is clear evidence supporting our case.
We are selling on other platforms as well, but it is becoming increasingly concerning that Amazon has become a platform where scammers can easily abuse the system and take advantage of honest sellers like us.
Can anyone assist with escalating this matter, as we are not receiving fair resolution despite the proof of delivery?
Thank you for your time and understanding.
Best regards, Adam
Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued
Hi All,
I am reaching out to request assistance regarding an A-to-Z claim that was processed despite clear evidence showing that the parcel was delivered. The tracking information, which includes a delivery photo and GPS location, confirms that the order was successfully delivered to the buyer.
However, despite this proof, the buyer was refunded, and we are now facing a situation where we have been scammed. It is extremely disappointing to see that the A-to-Z claims process can be exploited in this way, especially when there is clear evidence supporting our case.
We are selling on other platforms as well, but it is becoming increasingly concerning that Amazon has become a platform where scammers can easily abuse the system and take advantage of honest sellers like us.
Can anyone assist with escalating this matter, as we are not receiving fair resolution despite the proof of delivery?
Thank you for your time and understanding.
Best regards, Adam
24 replies
24 replies
Seller_k2X0L9mVRT0pW
Do you have a signature on delivery - without that you always lose the A-Z. Even with one ...........
Seller_vneMypCZkP1Zo
We just had a similar situation but Amazon refused the buyer a refund. Tracking information showed that the person from the house accepted the package and maybe this was enough for the seller to be denied a refund.
If a photo was taken of the package on the doorstep of the house there might not be enough evidence to show that buyer actually got the item, thus having any refund claims granted.
Seller_udgfJbhh5XzPA
Take the buyer to small claims court if you have the evidence as the A-Z team are incompetent of viewing clear cut evidence. You have every right to go to a UK court to resolve the issue there. I have done this many time & been successful as buyers know they cannot afford to have a CCJ against them!
Seller_N0kQDKMgwda6y
I have been scammed as well. I have had someone send a message saying '' I DID NOT GET IT GIVE ME MY MONEY BACK'' literally, in those words and in block capitals. Ten weeks after the order. No previous communication. and Amazon refunded them immediately. An £80 book.
If they can refund such a blatent scam as that, nobody is safe. There seems to be only one protection, and that is to get it signed for. I had another scam attempt but it was signed for and it failed.
Now anything over £50 and I pay extra for signed for.
Seller_PQfpfzGtUiOZQ
We are 100% sure that the buyer received the order because they immediately stated that they didn’t want a replacement, as they had already purchased another one elsewhere. We also sent them a denial receipt form to sign and date, but they have now stopped responding.
We presume that they have received both the item and the refund and simply don’t want us to pursue the matter further. Amazon has become a helpless platform for sellers in such situations.
Seller_1HV0l3GiDoY1A
Everyday we are being hit with Amazon A-Z fraudulent refunds.
It's probably only RM that still get signatures, but no other courier will get a signature since COVID.
What are sellers meant to do?? Amazon just keep refunding.
I have full tracking, GPS location and POD and yet never win.
Seller_7pTs15IYXmTOB
This is very sad. Amazon just nonchalantly says that this is part of doing business. (I have been told that.)
However, it is best to secure signature.
Not that signature guarantees escaping refund, but Amazon may protect you by removing ODR.
Seller_k2X0L9mVRT0pW
Do you have a signature on delivery - without that you always lose the A-Z. Even with one ...........
Seller_k2X0L9mVRT0pW
Do you have a signature on delivery - without that you always lose the A-Z. Even with one ...........
Seller_vneMypCZkP1Zo
We just had a similar situation but Amazon refused the buyer a refund. Tracking information showed that the person from the house accepted the package and maybe this was enough for the seller to be denied a refund.
If a photo was taken of the package on the doorstep of the house there might not be enough evidence to show that buyer actually got the item, thus having any refund claims granted.
Seller_vneMypCZkP1Zo
We just had a similar situation but Amazon refused the buyer a refund. Tracking information showed that the person from the house accepted the package and maybe this was enough for the seller to be denied a refund.
If a photo was taken of the package on the doorstep of the house there might not be enough evidence to show that buyer actually got the item, thus having any refund claims granted.
Seller_udgfJbhh5XzPA
Take the buyer to small claims court if you have the evidence as the A-Z team are incompetent of viewing clear cut evidence. You have every right to go to a UK court to resolve the issue there. I have done this many time & been successful as buyers know they cannot afford to have a CCJ against them!
Seller_udgfJbhh5XzPA
Take the buyer to small claims court if you have the evidence as the A-Z team are incompetent of viewing clear cut evidence. You have every right to go to a UK court to resolve the issue there. I have done this many time & been successful as buyers know they cannot afford to have a CCJ against them!
Seller_N0kQDKMgwda6y
I have been scammed as well. I have had someone send a message saying '' I DID NOT GET IT GIVE ME MY MONEY BACK'' literally, in those words and in block capitals. Ten weeks after the order. No previous communication. and Amazon refunded them immediately. An £80 book.
If they can refund such a blatent scam as that, nobody is safe. There seems to be only one protection, and that is to get it signed for. I had another scam attempt but it was signed for and it failed.
Now anything over £50 and I pay extra for signed for.
Seller_N0kQDKMgwda6y
I have been scammed as well. I have had someone send a message saying '' I DID NOT GET IT GIVE ME MY MONEY BACK'' literally, in those words and in block capitals. Ten weeks after the order. No previous communication. and Amazon refunded them immediately. An £80 book.
If they can refund such a blatent scam as that, nobody is safe. There seems to be only one protection, and that is to get it signed for. I had another scam attempt but it was signed for and it failed.
Now anything over £50 and I pay extra for signed for.
Seller_PQfpfzGtUiOZQ
We are 100% sure that the buyer received the order because they immediately stated that they didn’t want a replacement, as they had already purchased another one elsewhere. We also sent them a denial receipt form to sign and date, but they have now stopped responding.
We presume that they have received both the item and the refund and simply don’t want us to pursue the matter further. Amazon has become a helpless platform for sellers in such situations.
Seller_PQfpfzGtUiOZQ
We are 100% sure that the buyer received the order because they immediately stated that they didn’t want a replacement, as they had already purchased another one elsewhere. We also sent them a denial receipt form to sign and date, but they have now stopped responding.
We presume that they have received both the item and the refund and simply don’t want us to pursue the matter further. Amazon has become a helpless platform for sellers in such situations.
Seller_1HV0l3GiDoY1A
Everyday we are being hit with Amazon A-Z fraudulent refunds.
It's probably only RM that still get signatures, but no other courier will get a signature since COVID.
What are sellers meant to do?? Amazon just keep refunding.
I have full tracking, GPS location and POD and yet never win.
Seller_1HV0l3GiDoY1A
Everyday we are being hit with Amazon A-Z fraudulent refunds.
It's probably only RM that still get signatures, but no other courier will get a signature since COVID.
What are sellers meant to do?? Amazon just keep refunding.
I have full tracking, GPS location and POD and yet never win.
Seller_7pTs15IYXmTOB
This is very sad. Amazon just nonchalantly says that this is part of doing business. (I have been told that.)
However, it is best to secure signature.
Not that signature guarantees escaping refund, but Amazon may protect you by removing ODR.
Seller_7pTs15IYXmTOB
This is very sad. Amazon just nonchalantly says that this is part of doing business. (I have been told that.)
However, it is best to secure signature.
Not that signature guarantees escaping refund, but Amazon may protect you by removing ODR.
