Incorrect Account association
Hello Business partners,
I would like to talk to you about a problem I have and listen to your advice. I hope Amazon will realize their mistake soon.
I recently received a message from Amazon.co.uk. That you associate my store with another store. But the name of the other store is also the name of my store. How does Amazon associate me with my own store? So how do I suspend my account? I’ve never had any other accounts on Amazon.co.uk before. I sell on Amazon North America. And I haven’t had a problem so far. The computer I use, the credit cards are new, the addresses are all original. And my company’s information is registered on Amazon. My account health is green. How do I close my account when all of this is normal?
Sorry for my English, I’m developing it with Amazon too.
Incorrect Account association
Hello Business partners,
I would like to talk to you about a problem I have and listen to your advice. I hope Amazon will realize their mistake soon.
I recently received a message from Amazon.co.uk. That you associate my store with another store. But the name of the other store is also the name of my store. How does Amazon associate me with my own store? So how do I suspend my account? I’ve never had any other accounts on Amazon.co.uk before. I sell on Amazon North America. And I haven’t had a problem so far. The computer I use, the credit cards are new, the addresses are all original. And my company’s information is registered on Amazon. My account health is green. How do I close my account when all of this is normal?
Sorry for my English, I’m developing it with Amazon too.
0 replies
Seller_7VbclcPFFRTnc
Did you ever try and open a store but fail verification or not continue and start another - even several years ago ?
Do you have a separate uk and global account ?
Seller_frRR0arQoF9ln
Hello,
Yes, I only have one account. Same e-mail, same phone number, stubble address, same company information. And my account health is ok ( uk ) Green status
Seller_DROodOAYHftnc
There have been at least 2 or 3 other sellers have received the same, and each of them the associated account is the same as their only one.
May be a glitch ??
Maja_Amazon
Hello AKSOYS! I will transfer your thread to UK Account Health Category for better assistance.
Regards,
Maja
Seller_frRR0arQoF9ln
Hello Maja_Amazon,
I would like to point it out again. I have never opened an amazon account in the UK before. Or did not try to open it. All of the documents used in my Amazon accounts are specific to my accounts. The computer I am using is new, Credit cards were not used for another UK account. His number was not used for any other UK account. My company is registered in Turkey in my name and I use this information in my amazon account. My email addresses are not used in another amazon account. All new. If you check my account health everything is perfect. I think this was a mistake. I have all the information to prove that my account is mine. You can cross-examine them. Ask 2 times 3 times. There is no problem with my account
Seller_frRR0arQoF9ln
Hello,
I would like to give a brief summary of my problem. And I would like to convey to you a problem that I noticed.
I have listings on Amazon North America and Amazon Europe. My account was closed on December 26 for an association reason. However, the associated account is still my account. All my European accounts are closed. My other accounts are open and I’m selling. Any document I use for my store in Europe is store-specific. And it is original. Also, I have not tried to open an account before. Or I didn’t sell my store to anyone. I am available for any kind of cross-examination.
However, I noticed something. An issue that I noticed 1 day before my account was suspended. I thought it was unimportant. But now I would like to show you this error that caused my store to associate with my own store.
Here I am logging out of my Amazon.co.uk account. And I go to Amazon.ca to login to my Canadian account. I am encountering this image. So the system somehow keeps me inside. Or it doesn’t close my account. I would also like to point out. My Amazon North America and Europe accounts are registered on a single e-mail. They have the same login information.
The reason I write here often is to help other people like me. I still think this is a mistake.
Seller_k6eoEUabo3Exy
Hello @AKSOYS,
This is Noor from Amazon to help you with your concerns. Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
We understand your concern. To provide clarity on the same a call has been arranged for you to discuss the issue. By any chance if you are unable to receive the call, rest assured you can reach out to the account health support team through the account health page.
I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Thanks & Regards,
Noor.
