I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.
I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.
I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).
The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.
I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.
The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).
Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).
Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.
I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.
I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.
I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).
The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.
I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.
The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).
Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).
Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.
48 replies
Seller_QuM1AZgzfU9x4
Talk about fobbed off. As if the forum Mods have more power. Mediation may well be your best bet.
You also haven't tagged any of the Mods so unlikely they will see this.
Seller_ZVAz3d5lZuGid
As above reply, the only way any forum mods will see your post is if you tag them in, BUT it does sound as though mediation might be the way forward, depending on what the issue is. None of us can help you with this. Search mediation in the blue search box above.
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon
Can somebody reply please?
The advice of Account Health Support Leadership is to reach out through your team.
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon@Sarah_Amzn@Simon_Amazon
I seem to now be blocked from calling Account Health Support as well.
To be clear, my account is active, the Case ID is active (9672281942), I keep being told to expect a higher escalation but it does not come through.
Can one of you please reply and let me know if you can help get this moved up to a higher level team. Account Health Support told me you were the team who could help with this.
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
If none of you are able to help with this can you please confirm so, so I can go back to Account Health Support and let them know.
Again, my account is active, the Case ID is active (9672281942), I keep being told to expect a higher escalation but it does not come through.
Julia_Amzn
Hello @Seller_IjUdXgfytlivr, I apologize for the delayed response. I am transferring your thread for further support.
Best regards, Julia.
Seller_IjUdXgfytlivr
@Julia_Amazon
Could you please confirm what steps you have taken to escalate this?
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
Hi,
Sorry, can somebody please detail what steps you have taken to take this forward?
I last spoke with the Account Health Leadership team (on the phone) April 29th. That agent agreed to take it forward to a higher level team. Since that day, I have been blocked from the Account Health phone contact option (the only contact option for that team).
I will repreat, my account is active, the Case ID is active (9672281942), I keep being told to expect a higher escalation but it does not come through.
Please find a way to kick this up to your senior Executive team and find a way for them to call me back.
Regards,
David.
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
Hi,
There is a pattern here that you are continuing to extend.
I spoke to Seller Support, they escalated to their Leadership, they told me they would escalate to the Executive Team, did not happen.
I spoke to the VAT specialist Leadership team, they told me they would escalate to the Executive Team, did not happen.
I spoke to Account Health Support Leadership team, they told me they would escalate to the Executive Team, did not happen.
I spoke to Account Health Support Leadership team again, they suggested I should reach out to the Seller Forum Admins (you guys).
I get one single reply from @Julia_Amzn 7 days ago;
‘Hello @Cyril_Sneer, I apologize for the delayed response. I am transferring your thread for further support.
Best regards, Julia.’
I have had no further escalation and no details as to what has or has not been done by your team to escalate this matter.
Let me stress this again, my account is active, the Case ID is active (9672281942), I keep being told to expect a higher escalation but it does not come through.
Please ask a senior manager in your team to pick this up and get it sent up to your UK Head Office team.
Regards,
David.
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
Hello? Is anybody reading these message please?
Why does everbody at amazon tell me there is a problem, tell me they are going to escalate, then do absolutly nothing about it?
Please ask the most senior level within your department to ecalate this up to their direct manager.
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
If your deparment are not able to help with this please confirm this.
I will then go back to Account Health Support and let them know.
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
If you cannot help with this please just say so and I will stop asking you for help.
When you tell me 'I am transferring your thread for further support.' I assume you are telling the truth and passing this on. If you have done so but had no reply, just say so. If you have not done anything, just tell me and I will try something else.
Why does everybody who works at amazon think this kind of thing is acceptable professional behaviour? I am a business, you are a business, this is not a customer service interaction, this is a professional exchange. Why do you all just say things with no intention of actually doing that thing?
It is the total lack of any professional (or even personal) respect that I cannot understand. How do you think this is acceptable behaviour?
Julia_Amzn
Hi @Seller_IjUdXgfytlivr, Unfortunately, we do not have access to your escalation case. My colleagues from Account Health attempted to call you 9 minutes ago, but were unsuccessful. What was the reason for your account deactivation?
Thanks.
Seller_IjUdXgfytlivr
Hi @Julia_Amzn
My account is not deactivated.
I have no missed calls.
Account Health Support advised me that they have tried to escalate the issue (see Case ID 9672281942) up to your Executive Head Office UK, but they had not managed to do it for some reason. They advised that I should reach out to your team (UK forum Admins) to try and get the issue escalate to the Executive Head Office UK, that is what I am asking you to do.
Can you please give me details of who you have escalated this matter up to? If you just kicked it back over to Account Health Support you have missed the point of this completely.
Regards,
David.
Julia_Amzn
Hi @Seller_IjUdXgfytlivr, I will contact you in a private messgae, which you will find in your case log.
Best, Julia.
Seller_IjUdXgfytlivr
Hi @Julia_Amzn
I can't see any new cases or messages anywhere. Can you confirm if you have sent it and to the correct account please?
Regards,
David.
Julia_Amzn
Hello David, could you please check your case log and locate the case ending with number 9732? Please confirm if you can find it.
Thanks!
