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Seller_jFqUhnaEh06p7

Unethical and unfair charges by Amazon UK and EU

In March 2023 I switched my account from Professional selling to individual selling but Amazon still keeps charging me for the professional selling fees. I have emailed them twice every month to no avail. I am still getting charged for professional services I do not need. Please advise how to make or have Amazon stop this unfair behavior. Thanks.

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28 replies
Account Health
Tags:Account Health
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user profile
Seller_jFqUhnaEh06p7

Unethical and unfair charges by Amazon UK and EU

In March 2023 I switched my account from Professional selling to individual selling but Amazon still keeps charging me for the professional selling fees. I have emailed them twice every month to no avail. I am still getting charged for professional services I do not need. Please advise how to make or have Amazon stop this unfair behavior. Thanks.

Account Health
Tags:Account Health
00
357 views
28 replies
Reply
28 replies
user profile
Seller_NoMNQDGnEW5Bx
In reply to: Seller_jFqUhnaEh06p7’s post

Does it say individual on your account info? Have they charged for other sites or is it definitely the UK charge?

00
user profile
Seller_NoMNQDGnEW5Bx
In reply to: Seller_jFqUhnaEh06p7’s post

Have you checked all the other sites are individual?

00
user profile
Seller_jFqUhnaEh06p7
In reply to: Seller_NoMNQDGnEW5Bx’s post

Yes. I would close my UK/EU accounts but per Amazon it says I would also have to close my main US account as well which is the only pro selling account I need.

00
user profile
Seller_DROodOAYHftnc
In reply to: Seller_jFqUhnaEh06p7’s post

I am assuming you mean Individual selling plan, not account ?
How did you downgrade the selling plan ?
You need to go to Settings - Account Info - Your Services - Manage - and downgrade from Professional to Individual Plan.

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_jFqUhnaEh06p7’s post

How much are you being charged ?
Go to settings - account info - your services and screenshot it here

You don’t have a storefront so you shouldn’t be on professional selling plan

00
user profile
Seller_qZO3ZCjoBXEeL
In reply to: Seller_jFqUhnaEh06p7’s post

Did you register for Brand Registry in the UK? I believe you have to be a professional seller for Brand Registry - maybe that got hung up somewhere?

10
user profile
Seller_jFqUhnaEh06p7
In reply to: Seller_DROodOAYHftnc’s post

I did that in March. Below is the 3rd time an amazon rep has told me.

“Please be informed that upon checking the subscription fee that was charged to your account was for the last month you’ve used Professional Selling plan. As of now, we’ve seen that you’re already downgrade to Individual Selling Plan.”

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_jFqUhnaEh06p7’s post

Go to uk site - reports - payments - transaction view and screenshot it
Uk payment is usually £30 presuming you are not vat registered here

00
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_jFqUhnaEh06p7’s post

Also… heres’s pricing from the VAT Services page - €29.17 - which converts to £25.38, which could quite easily have been £25.84 in previous months owing to conversion.

So its highly likely, all you need to do, is cancel the VAT Services.

image

30
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user profile
Seller_jFqUhnaEh06p7

Unethical and unfair charges by Amazon UK and EU

In March 2023 I switched my account from Professional selling to individual selling but Amazon still keeps charging me for the professional selling fees. I have emailed them twice every month to no avail. I am still getting charged for professional services I do not need. Please advise how to make or have Amazon stop this unfair behavior. Thanks.

357 views
28 replies
Account Health
Tags:Account Health
00
Reply
user profile
Seller_jFqUhnaEh06p7

Unethical and unfair charges by Amazon UK and EU

In March 2023 I switched my account from Professional selling to individual selling but Amazon still keeps charging me for the professional selling fees. I have emailed them twice every month to no avail. I am still getting charged for professional services I do not need. Please advise how to make or have Amazon stop this unfair behavior. Thanks.

Account Health
Tags:Account Health
00
357 views
28 replies
Reply
user profile

Unethical and unfair charges by Amazon UK and EU

by Seller_jFqUhnaEh06p7

In March 2023 I switched my account from Professional selling to individual selling but Amazon still keeps charging me for the professional selling fees. I have emailed them twice every month to no avail. I am still getting charged for professional services I do not need. Please advise how to make or have Amazon stop this unfair behavior. Thanks.

Account Health
Tags:Account Health
00
357 views
28 replies
Reply
28 replies
28 replies
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user profile
Seller_NoMNQDGnEW5Bx
In reply to: Seller_jFqUhnaEh06p7’s post

Does it say individual on your account info? Have they charged for other sites or is it definitely the UK charge?

00
user profile
Seller_NoMNQDGnEW5Bx
In reply to: Seller_jFqUhnaEh06p7’s post

Have you checked all the other sites are individual?

00
user profile
Seller_jFqUhnaEh06p7
In reply to: Seller_NoMNQDGnEW5Bx’s post

Yes. I would close my UK/EU accounts but per Amazon it says I would also have to close my main US account as well which is the only pro selling account I need.

00
user profile
Seller_DROodOAYHftnc
In reply to: Seller_jFqUhnaEh06p7’s post

I am assuming you mean Individual selling plan, not account ?
How did you downgrade the selling plan ?
You need to go to Settings - Account Info - Your Services - Manage - and downgrade from Professional to Individual Plan.

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_jFqUhnaEh06p7’s post

How much are you being charged ?
Go to settings - account info - your services and screenshot it here

You don’t have a storefront so you shouldn’t be on professional selling plan

00
user profile
Seller_qZO3ZCjoBXEeL
In reply to: Seller_jFqUhnaEh06p7’s post

Did you register for Brand Registry in the UK? I believe you have to be a professional seller for Brand Registry - maybe that got hung up somewhere?

10
user profile
Seller_jFqUhnaEh06p7
In reply to: Seller_DROodOAYHftnc’s post

I did that in March. Below is the 3rd time an amazon rep has told me.

“Please be informed that upon checking the subscription fee that was charged to your account was for the last month you’ve used Professional Selling plan. As of now, we’ve seen that you’re already downgrade to Individual Selling Plan.”

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_jFqUhnaEh06p7’s post

Go to uk site - reports - payments - transaction view and screenshot it
Uk payment is usually £30 presuming you are not vat registered here

00
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_jFqUhnaEh06p7’s post

Also… heres’s pricing from the VAT Services page - €29.17 - which converts to £25.38, which could quite easily have been £25.84 in previous months owing to conversion.

So its highly likely, all you need to do, is cancel the VAT Services.

image

30
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user profile
Seller_NoMNQDGnEW5Bx
In reply to: Seller_jFqUhnaEh06p7’s post

Does it say individual on your account info? Have they charged for other sites or is it definitely the UK charge?

00
user profile
Seller_NoMNQDGnEW5Bx
In reply to: Seller_jFqUhnaEh06p7’s post

Does it say individual on your account info? Have they charged for other sites or is it definitely the UK charge?

00
Reply
user profile
Seller_NoMNQDGnEW5Bx
In reply to: Seller_jFqUhnaEh06p7’s post

Have you checked all the other sites are individual?

00
user profile
Seller_NoMNQDGnEW5Bx
In reply to: Seller_jFqUhnaEh06p7’s post

Have you checked all the other sites are individual?

00
Reply
user profile
Seller_jFqUhnaEh06p7
In reply to: Seller_NoMNQDGnEW5Bx’s post

Yes. I would close my UK/EU accounts but per Amazon it says I would also have to close my main US account as well which is the only pro selling account I need.

00
user profile
Seller_jFqUhnaEh06p7
In reply to: Seller_NoMNQDGnEW5Bx’s post

Yes. I would close my UK/EU accounts but per Amazon it says I would also have to close my main US account as well which is the only pro selling account I need.

00
Reply
user profile
Seller_DROodOAYHftnc
In reply to: Seller_jFqUhnaEh06p7’s post

I am assuming you mean Individual selling plan, not account ?
How did you downgrade the selling plan ?
You need to go to Settings - Account Info - Your Services - Manage - and downgrade from Professional to Individual Plan.

00
user profile
Seller_DROodOAYHftnc
In reply to: Seller_jFqUhnaEh06p7’s post

I am assuming you mean Individual selling plan, not account ?
How did you downgrade the selling plan ?
You need to go to Settings - Account Info - Your Services - Manage - and downgrade from Professional to Individual Plan.

00
Reply
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_jFqUhnaEh06p7’s post

How much are you being charged ?
Go to settings - account info - your services and screenshot it here

You don’t have a storefront so you shouldn’t be on professional selling plan

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_jFqUhnaEh06p7’s post

How much are you being charged ?
Go to settings - account info - your services and screenshot it here

You don’t have a storefront so you shouldn’t be on professional selling plan

00
Reply
user profile
Seller_qZO3ZCjoBXEeL
In reply to: Seller_jFqUhnaEh06p7’s post

Did you register for Brand Registry in the UK? I believe you have to be a professional seller for Brand Registry - maybe that got hung up somewhere?

10
user profile
Seller_qZO3ZCjoBXEeL
In reply to: Seller_jFqUhnaEh06p7’s post

Did you register for Brand Registry in the UK? I believe you have to be a professional seller for Brand Registry - maybe that got hung up somewhere?

10
Reply
user profile
Seller_jFqUhnaEh06p7
In reply to: Seller_DROodOAYHftnc’s post

I did that in March. Below is the 3rd time an amazon rep has told me.

“Please be informed that upon checking the subscription fee that was charged to your account was for the last month you’ve used Professional Selling plan. As of now, we’ve seen that you’re already downgrade to Individual Selling Plan.”

00
user profile
Seller_jFqUhnaEh06p7
In reply to: Seller_DROodOAYHftnc’s post

I did that in March. Below is the 3rd time an amazon rep has told me.

“Please be informed that upon checking the subscription fee that was charged to your account was for the last month you’ve used Professional Selling plan. As of now, we’ve seen that you’re already downgrade to Individual Selling Plan.”

00
Reply
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_jFqUhnaEh06p7’s post

Go to uk site - reports - payments - transaction view and screenshot it
Uk payment is usually £30 presuming you are not vat registered here

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_jFqUhnaEh06p7’s post

Go to uk site - reports - payments - transaction view and screenshot it
Uk payment is usually £30 presuming you are not vat registered here

00
Reply
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_jFqUhnaEh06p7’s post

Also… heres’s pricing from the VAT Services page - €29.17 - which converts to £25.38, which could quite easily have been £25.84 in previous months owing to conversion.

So its highly likely, all you need to do, is cancel the VAT Services.

image

30
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_jFqUhnaEh06p7’s post

Also… heres’s pricing from the VAT Services page - €29.17 - which converts to £25.38, which could quite easily have been £25.84 in previous months owing to conversion.

So its highly likely, all you need to do, is cancel the VAT Services.

image

30
Reply
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