Unethical and unfair charges by Amazon UK and EU
In March 2023 I switched my account from Professional selling to individual selling but Amazon still keeps charging me for the professional selling fees. I have emailed them twice every month to no avail. I am still getting charged for professional services I do not need. Please advise how to make or have Amazon stop this unfair behavior. Thanks.
Unethical and unfair charges by Amazon UK and EU
In March 2023 I switched my account from Professional selling to individual selling but Amazon still keeps charging me for the professional selling fees. I have emailed them twice every month to no avail. I am still getting charged for professional services I do not need. Please advise how to make or have Amazon stop this unfair behavior. Thanks.
28 replies
Seller_NoMNQDGnEW5Bx
Does it say individual on your account info? Have they charged for other sites or is it definitely the UK charge?
Seller_NoMNQDGnEW5Bx
Have you checked all the other sites are individual?
Seller_jFqUhnaEh06p7
Yes. I would close my UK/EU accounts but per Amazon it says I would also have to close my main US account as well which is the only pro selling account I need.
Seller_DROodOAYHftnc
I am assuming you mean Individual selling plan, not account ?
How did you downgrade the selling plan ?
You need to go to Settings - Account Info - Your Services - Manage - and downgrade from Professional to Individual Plan.
Seller_7VbclcPFFRTnc
How much are you being charged ?
Go to settings - account info - your services and screenshot it here
You don’t have a storefront so you shouldn’t be on professional selling plan
Seller_qZO3ZCjoBXEeL
Did you register for Brand Registry in the UK? I believe you have to be a professional seller for Brand Registry - maybe that got hung up somewhere?
Seller_jFqUhnaEh06p7
I did that in March. Below is the 3rd time an amazon rep has told me.
“Please be informed that upon checking the subscription fee that was charged to your account was for the last month you’ve used Professional Selling plan. As of now, we’ve seen that you’re already downgrade to Individual Selling Plan.”
Seller_jFqUhnaEh06p7
I am being charged Sterling pound 25.84 each for UK and EU.
Seller_7VbclcPFFRTnc
Go to uk site - reports - payments - transaction view and screenshot it
Uk payment is usually £30 presuming you are not vat registered here
Seller_qZO3ZCjoBXEeL
Another seller just posted the same amount as it happens - it looks like you have signed up for Amazon VAT services in one or more countries? Have you registered for VAT in an EU country or in the UK and had Amazon handle it for you?
Seller_SITNVuZK87zGK
Also… heres’s pricing from the VAT Services page - €29.17 - which converts to £25.38, which could quite easily have been £25.84 in previous months owing to conversion.
So its highly likely, all you need to do, is cancel the VAT Services.
