urgent need help .... fraud/scammer found a loop hole
guys listen to this, so one buyer same address keeps buying from my fba listing, the same product and then keeps getting a refund and complaining the product is Performance or quality not adequate.... then keep getting refunds, no atoz claim, it doesnt show there, there is no returns, its litreally the same profile you can see that this buyer is refunding every single time but i litreally cannot do anything about it .... @Sakura_Amazon_ @Sarah_Amzn order id
202-9518971-4398749
202-4264305-1225105
202-2093544-8173138
all same buyer.... literally same profile ........ how are they getting a refund i am so confused, i dont have any to atoz nor any returns..... for some reason amazon letting them keep it...... £180 and counting
0 replies
Seller_76AUwmqvSyRIM
If not returned, the customer will be recharged after 45 days or thereabouts and you will be credited.
That’s the policy anyway.
Seller_ZVAz3d5lZuGid
Obviously a customer who knows how to play the system.
Seller_soBD2wwhsVOww
If FBM send an empty box,will cost you the fees & postage but I'm sure they will move on to another seller pretty quickly & cost you less than refunding.
Seller_9GpikFpYMWGEc
https://sellercentral-europe.amazon.com/abuse-submission/form/buyer-abuse-refund
Try filling this in but no guarantees it will work
Seller_FStIrNuJftbKk
End your listing so they go into stranded mode, at least they can't buy them until you sort the issue.
Seller_51Trj4jpVFZCy
Maybe you have returnless refund enabled? If so just disable it. I feel your pain though.
Seller_kZ99lm3Rtkqv2
They are probably calling Amazon Customer Support on the phone to get the refund; that's why you don't see a return request or A-to-z. PS If it's food or some other product with an expiry date (cosmetics etc), the customer does not need to return it because it cannot be resold
Seller_jFk77S8YBxQBH
This has been happening for some time now, I've been reporting this to amazon for over a year yet the fraud still continues. I've had buyers doing this over 15 times, I've always informed amazon via the link but they are very slow to respond and the fraud often still continues. The buyer always uses an amazon locker address and only ever orders 1-2 items at a time. Yes you do get a refund after 45 days but what you get back is often not what you paid for the item due to amazon's reimbursement policy.
Be wary of any orders going to an amazon locker address.
This fraud could easily be stopped by amazon.
