TWo asins blocked without any policy violations attached
We have two ASINS that are blocked, however neither of them have any associated policy violations. When I try to correct it. It says they're missing the browse nodes. However when I got to update the nodes, it clearly states that it is in fact in a browse node. Case ID 10399806052
ASINs B087G15TZS & B087FXWN9F
19 replies
Spencer_Amazon
Hello @Seller_JodrE4UL0vAPs,
I am Spencer with Amazon.
Can you share a case ID with me so I can look into it?
Regards, Spencer
Seller_JodrE4UL0vAPs
Hi Spencer any update on these would be greatly appreciated. Thanks
Spencer_Amazon
Hello @Seller_JodrE4UL0vAPs,
I have not received any updates, I am going to forward this case to a different team.
We will stay in touch.
Regards, Spencer
Spencer_Amazon
Hello @Seller_JodrE4UL0vAPs,
I heard back from our partner team and they told me the following:
I have reviewed the request and have found that the Product detail pages for the ASINs have been removed due to Product Safety restriction.
If the Selling Partner is in need of assistance with what documents are needed for the ASINs to be reinstated, please encourage them to use the "Call Me Now" button within Seller Central on the Account Health Dashboard to speak with an Account Health Support Associate. They can walk them through next steps because the ASINs do not yet appear on the Account Health Dashboard.
In the mean time I have sent the case to another team who are looking into it as well.
Regards, Spencer
Seller_JodrE4UL0vAPs
Hi Spencer, we have submitted our product compliance documents which have been accepted every year. That includes testing, declaration of conformity, certificate of comfority and we have not had any feedback on those apart from the following.
’ In order to address your request, we would need some additional information.
Plan of Action responding to the suppression reason - must explain possible causes and show corrective actions;
General Questions: Has a similar incident been reported before? If so, when and how many?
What corrective actions have you taken to resolve the root cause?
Please provide feedback on what could have caused the incident. If you believe the incident was caused by misuse, please explain why and back this up with images of warning lables, and instructions for use.
Are you planning corrective actions after being made aware of this incident? If so, please describe and indicate when these corrective actions will be completed.
To your knowledge, have any design changes been made to the product recently? If so, when, and what are the changes?
Has the product been part of a recall? What is the age group of intended user? Approximately how long has the brand been in existence?
Approximately how long has the product model been in existence?’
We have not received any suspension reasons, caused what incident?
How can we provide corrective actions for something that hasn't happened?
Many Thanks for your support.
Spencer_Amazon
Hello @Seller_JodrE4UL0vAPs,
I can not answer these questions unfortunately, it is best if you direct them at the account team.
That said, I did hear back from another partner team who are currently investigating as well.
I will keep chasing this and stay in touch with you.
Regards, Spencer
Seller_JodrE4UL0vAPs
I don't know which team this is specifically, selling partner support just keep replying with the same request. If you can let me know how to direct them at the account team?
Spencer_Amazon
Hello @Seller_JodrE4UL0vAPs,
I have been pushing further for a solution as indeed the answer keeps being repeated.
I am now working with another internal team, this team does not work with sellers directly unfortunately.
You can talk to the account team as mentioned before. All you need to do is request a call by clicking the CALL ME NOW button in your account health pages.
I will keep chasing it on my end.
Regards, Spencer
