Please Help Ken!! The Brand said buy from this place.
Hello
The brand's products were purchased from the place where the brand sent them, but Amazon does not accept this.
How to get out of this paradox?
You don't accept my invoices!!!!
Why don't you say why you don't!!!!
ARE THE PRODUCTS SOLD BY AMAZON NOT REAL???
Please Help Ken!! The Brand said buy from this place.
Hello
The brand's products were purchased from the place where the brand sent them, but Amazon does not accept this.
How to get out of this paradox?
You don't accept my invoices!!!!
Why don't you say why you don't!!!!
ARE THE PRODUCTS SOLD BY AMAZON NOT REAL???
18 replies
Seller_4UClVQ6omP32U
Your post doesn’t really make sense. Are you saying that you bought the product from a seller on Amazon, and then want to use that invoice to be registered to sell on Amazon? If so then that is not allowed. You need an invoice from the manufacturer/ authorised distributor directly
Seller_ofuB6Vs9kGwA6
When we contact the manufacturer, the manufacturer directs us. To buy products from original and authorized places.
The manufacturer does not want to deal with anyone.
Are we sending fake products to China like people do? No.
This is 100% original and company directed.
WHY AMZON'S INVOICES ARE NOT ACCEPTED??
Seller_aSH3kxqOkQvwj
CeraVe is a registered patented trademark brand and product. Nobody but CeraVe can sell this product unless they are an authorised agent for CeraVe. If you can buy CeraVe from Amazon.com.au that does not give you authorisation and entitlement to onsell from your own business on Amazon.
In addition, this a a skincare formulated product. I could be wrong, but you may find that you need a special permit or registration to sell medically formulated products.
There is no way in the world that CeraVe would allow an authorised third party to sell their product and name on Amazon.
I feel in this instance, Amazon Support may be doing you a favour for not allowing you to sell this product because if CeraVe got hold of you selling their products the legal implications could be huge.
Seller_ofuB6Vs9kGwA6
There is a huge system error here. Small shops selling hundreds of thousands of products around you. Is it like this in these companies?
Here amazon should do the following. The listing should be in 3 ways:
1) It should be left to the control of the brand that created a listing.
If the brand creates the list and says that no one should sell it, adding products to the list should be closed to everyone. Only people allowed by the brand should be able to add products to the list.
2) If the brand chooses the following while creating the list: Anyone can sell my product, just prove to me that it is original with invoices.
3) If the brand makes the list public and anyone can sell it.
Only the brand can make changes among the models in this list and the changes will be valid 30 days after they are made.
If this system is implemented, many problems on Amazon will be solved.
Seller_aSH3kxqOkQvwj
Hi King Street,
I am trying to understand what is going on.
Are you trying to sell CeraVe products on Amazon?
Seller_4UClVQ6omP32U
Razzamattazz has explained it well. Amazon's invoices are not accepted since then any random unauthorised seller could then buy from amazon and resell. This is in the Amazon policies. Some authorised agents pay a lot of money to become authorised, and you want to come in for free to resell someone's products without their permission?
Seller_ofuB6Vs9kGwA6
First learn how amazon works.
The product of the 3rd party seller selling products on Amazon may not be original.
However, the Amazon itself that sells the product, CERAVE, makes an agreement with Amazon.
Amazon, you have a very large service and distribution network. He says "be my legal dealer" and they agree.
When we contact the brand and want to buy its products, the brand tells us to go and buy my products from Amazon. The brand publishes this on its own page. In the where to buy section.
Now, in this case, when the brand directs me to buy from Amazon, aren't the products I buy original? The brand tells me to buy from there.
Seller_aSH3kxqOkQvwj
Hi King Street,
You contacted CeraVe and they tell you to buy your products from Amazon right? CeraVe would have been under the assumption you wanted to buy their products for personal use. Yes they would have a "where to buy" section but it is for the purpose of people buying for their own personal use and NOT to resell using their brand name and trademark.
Yes the products are original that is not the issue. The issue is that you have not gained permission from CeraVe nor have you became an Authorised agent for the brand.
Patch is right. A CeraVe distributor or authorised agent would most likely have to pay a fee to be able to sell this very successful brand. CeraVe spends a lot of money on advertising, you probably see their ads on TV? This brand is not going to pay all this money for advertising to allow somebody else, not affiliated, to sell their products.
Hope this helps
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Thank you for your post.
@Seller_4UClVQ6omP32U and @Seller_aSH3kxqOkQvwj has already provided you valid information regarding the policies, but just in case it wasn't clear enough and you need additional information, please check the links below.
Invoice requirements for appealing a policy violation
Invoices for Selling Applications (Seller University Video)
Introduction to Invoice Requirements (Seller University PDF)
The base purpose of this policy is that we need to confirm that you have an agreement with the manufacturer(brand owner) so that you can sell their products, and unless you are the brand owner or authorized agent, we request you to submit a valid invoice (from the manufacturer, etc,.).
@Seller_4UClVQ6omP32U and @Seller_aSH3kxqOkQvwj, thank you for providing advice to a fellow seller.
Ken
Seller_ofuB6Vs9kGwA6
Do not confuse these 2 issues here, understand clearly.
1) The issue you are accusing me of is the inautentic product accusation.
I do not agree with this because I can prove where the products are sourced from and that the products are original.
It is obvious that I am right about the fraud that came to me, but you are not interested in this!!
2) requirements to be able to sell products. What you say here is true, I agree with you.
And I thought I was following this rule, this is how we learned from where we were educated.
Now we have learned better. and we will implement it.
summarize here.
1 My products are original, I definitely do not accept the warning you sent me. Therefore, I want my account to be opened and my other products to be given to me.
2. It may not meet the conditions for selling this brand, so do not let me sell this brand. I accept this.
You need to evaluate the issue this way.
You are connecting 2 issues together, but please examine it in detail.
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Thank you for your reply.
Please understand that we look at both factors when considering the originality of products. It has to be original (materially) AND also has to be sold in the proper route. If one of them are not meeting the requirements, it would be recognized as a problem for the "product originality", and violating Amazon policies.
About reactivating your account, although I have no authority to make any sort of decisions, I can say that it is likely that you still will need to provide a valid invoice. I am not aware of any other alternative route.
About how to retrieve the products, please see the help pages below.
Remove inventory from a fulfilment centre
Ken
