Please Help Ken!! The Brand said buy from this place.
Hello
The brand's products were purchased from the place where the brand sent them, but Amazon does not accept this.
How to get out of this paradox?
You don't accept my invoices!!!!
Why don't you say why you don't!!!!
ARE THE PRODUCTS SOLD BY AMAZON NOT REAL???
Please Help Ken!! The Brand said buy from this place.
Hello
The brand's products were purchased from the place where the brand sent them, but Amazon does not accept this.
How to get out of this paradox?
You don't accept my invoices!!!!
Why don't you say why you don't!!!!
ARE THE PRODUCTS SOLD BY AMAZON NOT REAL???
18 replies
Seller_4UClVQ6omP32U
Your post doesn’t really make sense. Are you saying that you bought the product from a seller on Amazon, and then want to use that invoice to be registered to sell on Amazon? If so then that is not allowed. You need an invoice from the manufacturer/ authorised distributor directly
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Thank you for your reply.
Seeing all of the information which you provided so far, I'm a bit confused because from my end it looks like you violated our policy, but you claim that you haven't. So, can you answer to three of my questions below so that I can make sure that I am understanding your situation properly...?
1. Did you re-sell the product without any agreement with the manufacturer?
2. Have you submitted a document provided from the manufacturer which shows that you had permission to re-sell in the first place?
3. Has the brand owner added you on the Brand Registry system as an official distributor or agent?
Ken
Seller_ofuB6Vs9kGwA6
Hello
When I say add the product. He did not ask for documents.
and Asin was added to inventory.
In this case, where do I upload documents???
I understand that the brand says on the list that anyone can sell it.
But since I know Amazon's rules, I definitely purchase my products in accordance with the supply chain and in a way that I can prove their originality.
can you send me your RE-SELL policy link?
It is not a link that will give a general answer.
for example.
If you are a reseller, this is the policy you must follow:
1) Products should only be purchased from the manufacturer.
2) All products must have serial number.
3) The invoice for the products must be more than 365 days old.
Do you have a policy like...?
I am writing answers to the questions you ask, and I will answer them next post.
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Here is the link to the policy regarding Amazon product authenticity and quality.
It states, "As a seller, you are responsible for ensuring that the products you sell on Amazon comply with all applicable laws and regulations, are authorised for sale or re-sale and that they do not violate intellectual property rights such as copyrights, patents, trademarks, and rights of publicity."
Here is also a video you can find in Seller University which shows the basic expectations as a seller.
Guidelines to source products to sell on Amazon
So far, you haven't shared any information showing that you were authorized to re-sell the brand, and that is why I've been asking whether you have submitted any sort of document which can prove this when requested. Again, I have no authority to make a decision on any enforcement applied to you, but at least from my end, I still feel that there isn't enough information to believe that you had the authority to sell the product of this brand.
Regarding the requirement of the invoices I've already shared the links in my previous replies, but just in case you haven't had the chance to check them, please see the following links.
Invoice requirements for appealing a policy violation
Invoices for Selling Applications (Seller University Video)
Introduction to Invoice Requirements (Seller University PDF)
Ken
Seller_ofuB6Vs9kGwA6
All links you provide are Amazon Enterprise Access. links are for the Amazon Workers not for us (seller)
I can't open.
and that you understand the subject. This topic came here from inautentic product.
I hope you understand that these 2 issues should be evaluated separately.
My products are original, I prove it. But you may not authorize me to sell it. These are two separate issues.
You say that the product is fake and we are closing your account.
No, my product is original, but you can get my product sales authorization, which is a separate issue.
I would appreciate it if you send me the links again. Because the answer I will give you is ready, I will prove it with sections from your rules.
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Apologies about the links not working. I updated the links so you should now have visibility.
As I already mentioned, we do not divide the issues when considering the authenticity of a product. It has to be materially original and has gone through the proper route. This is our policy.
Please also let me repeat that I do not have the authority to make any decisions upon the enforcements applied to you. If you want to appeal, please go through the correct channel. I am providing you general information.
Ken
Seller_ofuB6Vs9kGwA6
AMAZON DOES NOT HAVE A POLITICS link on the subject I want from you. I know all the policies very well.
I do not want anything from you about the status of my account. This is a great place: our aim is to take Amazon to a much higher level by expressing our opinions on the issues here. What we do is a very good training for new friends.
I prove to you with official documents that I comply with all policies regarding product originality, but there is a problem in communication.
