Please Help Ken!! The Brand said buy from this place.
Hello
The brand's products were purchased from the place where the brand sent them, but Amazon does not accept this.
How to get out of this paradox?
You don't accept my invoices!!!!
Why don't you say why you don't!!!!
ARE THE PRODUCTS SOLD BY AMAZON NOT REAL???
Please Help Ken!! The Brand said buy from this place.
Hello
The brand's products were purchased from the place where the brand sent them, but Amazon does not accept this.
How to get out of this paradox?
You don't accept my invoices!!!!
Why don't you say why you don't!!!!
ARE THE PRODUCTS SOLD BY AMAZON NOT REAL???
18 replies
Seller_4UClVQ6omP32U
Your post doesn’t really make sense. Are you saying that you bought the product from a seller on Amazon, and then want to use that invoice to be registered to sell on Amazon? If so then that is not allowed. You need an invoice from the manufacturer/ authorised distributor directly
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Thank you for your post.
@Seller_4UClVQ6omP32U and @Seller_aSH3kxqOkQvwj has already provided you valid information regarding the policies, but just in case it wasn't clear enough and you need additional information, please check the links below.
Invoice requirements for appealing a policy violation
Invoices for Selling Applications (Seller University Video)
Introduction to Invoice Requirements (Seller University PDF)
The base purpose of this policy is that we need to confirm that you have an agreement with the manufacturer(brand owner) so that you can sell their products, and unless you are the brand owner or authorized agent, we request you to submit a valid invoice (from the manufacturer, etc,.).
@Seller_4UClVQ6omP32U and @Seller_aSH3kxqOkQvwj, thank you for providing advice to a fellow seller.
Ken
Seller_ofuB6Vs9kGwA6
Do not confuse these 2 issues here, understand clearly.
1) The issue you are accusing me of is the inautentic product accusation.
I do not agree with this because I can prove where the products are sourced from and that the products are original.
It is obvious that I am right about the fraud that came to me, but you are not interested in this!!
2) requirements to be able to sell products. What you say here is true, I agree with you.
And I thought I was following this rule, this is how we learned from where we were educated.
Now we have learned better. and we will implement it.
summarize here.
1 My products are original, I definitely do not accept the warning you sent me. Therefore, I want my account to be opened and my other products to be given to me.
2. It may not meet the conditions for selling this brand, so do not let me sell this brand. I accept this.
You need to evaluate the issue this way.
You are connecting 2 issues together, but please examine it in detail.
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Thank you for your reply.
Please understand that we look at both factors when considering the originality of products. It has to be original (materially) AND also has to be sold in the proper route. If one of them are not meeting the requirements, it would be recognized as a problem for the "product originality", and violating Amazon policies.
About reactivating your account, although I have no authority to make any sort of decisions, I can say that it is likely that you still will need to provide a valid invoice. I am not aware of any other alternative route.
About how to retrieve the products, please see the help pages below.
Remove inventory from a fulfilment centre
Ken
Seller_ofuB6Vs9kGwA6
Yes, both factors should be met when selling, but it needs to be corrected here.
1 ) It has to be original (materially)
- yes my products are original.
I prove this. from our supplier's invoices received from his supplier.
2) has to be sold in the proper route.
correct on this route. Because when I said add product, Amazon allowed listing and I sold it.
For example, some products require certain documents in order to sell them. It requires a few documents such as invoice and product photos. If I make a sale here with fake documents, THIS IS ABSOLUTELY WRONG. THE PUNISHMENT FOR THIS SHOULD DEFINITELY BE A COMPLETE LOCKDOWN.
But when I make an add product and I am not asked for any documents, is the problem with me or AMAZON?
Despite this, I sold completely original products. I sold it to customers at the most affordable price and all my customers who bought it are satisfied. There is no problem.
There are absolutely no fake documents or manipulations in the Amazon system. No rules were violated.
I know your policies very well, there is nothing that violates any of their articles.
you say: it would be recognized as a problem for the "product originality", and violating Amazon policies.
But what needs to be understood here is this:
The term product originality is wrong because the product is original and proven with invoices.
Amazon needs to separate these two issues here from the issue it accuses me of.
product originality and sales authority. but you are combining these 2 issues.
It would be understandable if it was suspended because you do not have the authority to sell to me.
But you say the product is original and you do not understand that the invoices are registered in my chain.
another topic: CERAVE BRAND
The brand creates a list on Amazon and come and sell my product on Amazon. There are no obstacles.
When we say add product, you can sell it to me if you don't ask for a document from us, but all products are ORIGINAL.
The brand is changing strategy. It removes all contacts from the lists.
Only people I allow can sell this product.
Yes, the right brand has the right to do such a thing.
People who will sell my product without LOA. He says he won't be able to sell and I will check his bills, it's very true.
What I don't understand is why the brand evaluates previous sellers with the decision it made.
Why don't you close your entire list from the very beginning and no one will sell it? But you say you can sell it to me, and then you evaluate it according to the new rule you made, looking back in time.
I think this place needs to be evaluated by Amazon officials.
in conclusion:
I absolutely do not accept that all the products I sell are original.
But I understand that you are no longer authorized to sell this brand and you cannot sell it.
That's right.
I think you should evaluate these two issues.
ABSOLUTELY, NON-ORIGINAL PRODUCTS SHOULD NOT BE GRANTED SALE PERMISSION.
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Thank you for your reply.
Seeing all of the information which you provided so far, I'm a bit confused because from my end it looks like you violated our policy, but you claim that you haven't. So, can you answer to three of my questions below so that I can make sure that I am understanding your situation properly...?
1. Did you re-sell the product without any agreement with the manufacturer?
2. Have you submitted a document provided from the manufacturer which shows that you had permission to re-sell in the first place?
3. Has the brand owner added you on the Brand Registry system as an official distributor or agent?
Ken
Seller_ofuB6Vs9kGwA6
Hello
When I say add the product. He did not ask for documents.
and Asin was added to inventory.
In this case, where do I upload documents???
I understand that the brand says on the list that anyone can sell it.
But since I know Amazon's rules, I definitely purchase my products in accordance with the supply chain and in a way that I can prove their originality.
can you send me your RE-SELL policy link?
It is not a link that will give a general answer.
for example.
If you are a reseller, this is the policy you must follow:
1) Products should only be purchased from the manufacturer.
2) All products must have serial number.
3) The invoice for the products must be more than 365 days old.
Do you have a policy like...?
I am writing answers to the questions you ask, and I will answer them next post.
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Here is the link to the policy regarding Amazon product authenticity and quality.
It states, "As a seller, you are responsible for ensuring that the products you sell on Amazon comply with all applicable laws and regulations, are authorised for sale or re-sale and that they do not violate intellectual property rights such as copyrights, patents, trademarks, and rights of publicity."
Here is also a video you can find in Seller University which shows the basic expectations as a seller.
Guidelines to source products to sell on Amazon
So far, you haven't shared any information showing that you were authorized to re-sell the brand, and that is why I've been asking whether you have submitted any sort of document which can prove this when requested. Again, I have no authority to make a decision on any enforcement applied to you, but at least from my end, I still feel that there isn't enough information to believe that you had the authority to sell the product of this brand.
Regarding the requirement of the invoices I've already shared the links in my previous replies, but just in case you haven't had the chance to check them, please see the following links.
Invoice requirements for appealing a policy violation
Invoices for Selling Applications (Seller University Video)
Introduction to Invoice Requirements (Seller University PDF)
Ken
Seller_ofuB6Vs9kGwA6
All links you provide are Amazon Enterprise Access. links are for the Amazon Workers not for us (seller)
I can't open.
and that you understand the subject. This topic came here from inautentic product.
I hope you understand that these 2 issues should be evaluated separately.
My products are original, I prove it. But you may not authorize me to sell it. These are two separate issues.
You say that the product is fake and we are closing your account.
No, my product is original, but you can get my product sales authorization, which is a separate issue.
I would appreciate it if you send me the links again. Because the answer I will give you is ready, I will prove it with sections from your rules.
Ken_Amazon
Hi @Seller_ofuB6Vs9kGwA6,
Apologies about the links not working. I updated the links so you should now have visibility.
As I already mentioned, we do not divide the issues when considering the authenticity of a product. It has to be materially original and has gone through the proper route. This is our policy.
Please also let me repeat that I do not have the authority to make any decisions upon the enforcements applied to you. If you want to appeal, please go through the correct channel. I am providing you general information.
Ken
Seller_ofuB6Vs9kGwA6
AMAZON DOES NOT HAVE A POLITICS link on the subject I want from you. I know all the policies very well.
I do not want anything from you about the status of my account. This is a great place: our aim is to take Amazon to a much higher level by expressing our opinions on the issues here. What we do is a very good training for new friends.
I prove to you with official documents that I comply with all policies regarding product originality, but there is a problem in communication.
