All of my money is stuck in account level reserve, need help please.
All of my funds are in account level reserve and there has been no email on why is that happening. I did contact seller support many times, but there has been no resolution. I opened case ID 14406708011 but only transferred, and there is no response from amazon yet.
Despite new orders generating income, all funds continue to be held in account level reserve, resulting in a consistently zero net proceeds balance.
My account got checked by account health team and seller support team and there has been no issue with the account. And all of orders are shipped by FBA. Everything is normal with the account. Please resolve my issue at the earliest.
@Steve_Amazon
8 replies
Steve_Amazon
Hi @Seller_kIk5cX3qR03oq,
Thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.
I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.
Thanks,
Steve
Steve_Amazon
Hi @Seller_kIk5cX3qR03oq,
The team has advised that there are performance notifications that will need to be addressed properly before additional review of funds can be completed. I am providing some resources below that may help with the performance notification.
Respond to an intellectual property (IP) policy violation
Intellectual Property Policy for Sellers
Thank you,
Steve
Seller_50jZTyUWbupNy
Hello @Steve_Amazon,
We have the same issue, but our money is being held for over 8 months. It is noticeably affecting our business. I have many cases open with seller support, but all I get are automated emails saying that the internal team has been working on this case... for over 8 months... Please help us solve this issue
Thank you
