Fraudulent orders, no action taken by amazon.
I have a problem buyer that is repeatedly making purchases from us and claiming a refund from me because they say they have not received the goods and they are unhappy. A real name does not appear on the shipping address, just 2 consecutive letters, followed by a real address. I want to cancel the orders that are coming from this account, however, I will accrue a performance defect if I do. I have repeatedly reached out to amazon seller services, but they have not done anything and the orders keep coming. I am left with no choice but to fill them.
Fraudulent orders, no action taken by amazon.
I have a problem buyer that is repeatedly making purchases from us and claiming a refund from me because they say they have not received the goods and they are unhappy. A real name does not appear on the shipping address, just 2 consecutive letters, followed by a real address. I want to cancel the orders that are coming from this account, however, I will accrue a performance defect if I do. I have repeatedly reached out to amazon seller services, but they have not done anything and the orders keep coming. I am left with no choice but to fill them.
11 replies
Ken_Amazon
Hi @mini_digital,
Thank you for your post.
Can you give me a quick update about your current situation regarding your post?
I want to know if you were able to reach out to the resources available to you.
I'm sure that you have already seen this, but here is a help page link for Report a violation.
Ken
Seller_Aq5yWztahkkTl
CASE 2839115273.
It appears action has finally been taken, after not less than 10 attempts on my part to raise the isue with amazon
Ken_Amazon
Hi @Seller_Aq5yWztahkkTl,
Thank you for your reply.
Just to double check, is your issue resolved? Do you need any additional assistance about the issue you were facing? (I just want to make sure🙂)
By the way, I really appreciate your patience.
Ken
Seller_Aq5yWztahkkTl
Ken
Despite being told that this account has been suspended, the user of the account has left false negative feedback for order ID 503-0261447-2435045. The item was delivered within the agreed timeframe.
WHY IS AMAZON NOT ACTING? I AM FED UP!
Seller_4UClVQ6omP32U
Just to rub it in - today's seller poll....
Seller_4UClVQ6omP32U
this is such a problem with Amazon. They need a specialised buyer abuse team, especially ones that are linked to competitors
Seller_aSH3kxqOkQvwj
What this "customer" is doing is stealing. Stealing is against the law. Amazon aside we are still protected by the laws of this country. I would go and have a chat to an officer at the police station. Sellers are not a charity and are protected by laws.
