Need feedback removal
This is my second attempt to get feedback removed.
A customer had stated I had misrepresented a book and put up a fraudulent advert saying a book was signed by the author and a specially number copy. I most certainly did NOT do that and have sent him a message stating this and showing him the description which was put in with the book. No response.
I have tried again to contact seller support but the message is booted back by the AI robots within seconds saying it's answered and case closed which it hasn't been.
I can't see how to get a moderator to help here - how is it done? I know you have to out a @ but then what? Please help.
Need feedback removal
This is my second attempt to get feedback removed.
A customer had stated I had misrepresented a book and put up a fraudulent advert saying a book was signed by the author and a specially number copy. I most certainly did NOT do that and have sent him a message stating this and showing him the description which was put in with the book. No response.
I have tried again to contact seller support but the message is booted back by the AI robots within seconds saying it's answered and case closed which it hasn't been.
I can't see how to get a moderator to help here - how is it done? I know you have to out a @ but then what? Please help.
3 replies
Seller_ZVAz3d5lZuGid
To tag a mod you need to type @ then start typing their name and select from dropdown, only ones that have the Amazon logo next to it.
Need feedback removal
This is my second attempt to get feedback removed.
A customer had stated I had misrepresented a book and put up a fraudulent advert saying a book was signed by the author and a specially number copy. I most certainly did NOT do that and have sent him a message stating this and showing him the description which was put in with the book. No response.
I have tried again to contact seller support but the message is booted back by the AI robots within seconds saying it's answered and case closed which it hasn't been.
I can't see how to get a moderator to help here - how is it done? I know you have to out a @ but then what? Please help.
Need feedback removal
This is my second attempt to get feedback removed.
A customer had stated I had misrepresented a book and put up a fraudulent advert saying a book was signed by the author and a specially number copy. I most certainly did NOT do that and have sent him a message stating this and showing him the description which was put in with the book. No response.
I have tried again to contact seller support but the message is booted back by the AI robots within seconds saying it's answered and case closed which it hasn't been.
I can't see how to get a moderator to help here - how is it done? I know you have to out a @ but then what? Please help.
Need feedback removal
This is my second attempt to get feedback removed.
A customer had stated I had misrepresented a book and put up a fraudulent advert saying a book was signed by the author and a specially number copy. I most certainly did NOT do that and have sent him a message stating this and showing him the description which was put in with the book. No response.
I have tried again to contact seller support but the message is booted back by the AI robots within seconds saying it's answered and case closed which it hasn't been.
I can't see how to get a moderator to help here - how is it done? I know you have to out a @ but then what? Please help.
3 replies
3 replies
Seller_ZVAz3d5lZuGid
To tag a mod you need to type @ then start typing their name and select from dropdown, only ones that have the Amazon logo next to it.
Seller_ZVAz3d5lZuGid
To tag a mod you need to type @ then start typing their name and select from dropdown, only ones that have the Amazon logo next to it.
Seller_ZVAz3d5lZuGid
To tag a mod you need to type @ then start typing their name and select from dropdown, only ones that have the Amazon logo next to it.
