Funds in Account Level Reserve
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Seller_TM6hBMatnwfwv

Funds in Account Level Reserve

Our funds are locked in account level reserve, and we have no idea why! This has been going on for months, and $18k is being withheld.

We have no action pending, and no issues on the account that we are aware of. We are going back and forth with Amazon, but we can't get an answer as to why the funds are being held. It doesn't look like we meet any of the criteria for this reserve. Looking for any help at all please.

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10 replies
Account Setup
Tags:Billing, Payments
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10 replies
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Seller_OvL8C4BJWiuS9
In reply to: Seller_TM6hBMatnwfwv’s post

Have you checked your performance notifications?

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Connor_Amazon
In reply to: Seller_TM6hBMatnwfwv’s post

Hi @Seller_TM6hBMatnwfwv

We apologize for the delay in releasing the $18,000 hold on your account. Our internal review team is currently reviewing your account.

We appreciate your patience during this process and will promptly inform you of the outcome once our review is complete. Continue to monitor case 17747550741 for further updates from our partner team.

-Connor

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Seller_a5x4oUZPPQ0Ge
In reply to: Seller_TM6hBMatnwfwv’s post

Hello! Has your fund reservation fully returned to normal? This time, I also encountered such a problem

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