Funds in Account Level Reserve
Our funds are locked in account level reserve, and we have no idea why! This has been going on for months, and $18k is being withheld.
We have no action pending, and no issues on the account that we are aware of. We are going back and forth with Amazon, but we can't get an answer as to why the funds are being held. It doesn't look like we meet any of the criteria for this reserve. Looking for any help at all please.
Funds in Account Level Reserve
Our funds are locked in account level reserve, and we have no idea why! This has been going on for months, and $18k is being withheld.
We have no action pending, and no issues on the account that we are aware of. We are going back and forth with Amazon, but we can't get an answer as to why the funds are being held. It doesn't look like we meet any of the criteria for this reserve. Looking for any help at all please.
5 replies
Seller_OvL8C4BJWiuS9
Have you checked your performance notifications?
Connor_Amazon
Hi @Seller_TM6hBMatnwfwv
We apologize for the delay in releasing the $18,000 hold on your account. Our internal review team is currently reviewing your account.
We appreciate your patience during this process and will promptly inform you of the outcome once our review is complete. Continue to monitor case 17747550741 for further updates from our partner team.
-Connor
