A to Z claim because customer cannot print out the QR Code

Here is the complete transcript. I don't know what she wants from me.

Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0765ZPWPV

Order number: 113-6254551-5364252

Return requested: No

Reason for contact: Customer says the item is not compatible to her needs as she is not studying engineering so she does not need this item. She is requesting you to help with a prepaid shipping label and once you get the item, please refund the amount for the item.

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

Sep 7, 2024 5:13 AM

The customer can open a return request for a refund. I don't see where she asked for a return or refund. I will refund once the item is returned.

Sep 16, 2024 4:14 PM

Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0765ZPWPV

Order number: 113-6254551-5364252

Return requested: No

Reason for contact: Hello,

Our customer requesting a label with QR code under USPS.

Looking forward with your response, thank you!

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

Sep 16, 2024 8:18 PM

Hi. So, is a QR code available to return 113-6254551-5364252?

I cannot print.

Sep 17, 2024 5:27 AM

Can you contact Amazon to find out WHY the return did NOT print a QR code. I don't have control over what Amazon sends you.

Another suggestion -- If you live near a UPS store, or you live near a public library you can use public computers to print your postage. Sometimes UPS store will print out the label for you.

Sep 17, 2024 7:33 PM

Hi. So, is a QR code available for order #113-6254551-5364252? I cannot print.

Sep 18, 2024 5:46 AM

Please call Amazon. I have no control over how the postage prints out. Please contact AMZ 1-888-280-4331

Sep 18, 2024 3:30 PM

Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0765ZPWPV

Order number: 113-6254551-5364252

Return requested: No

Reason for contact:

The issue is that cx does not have a printer, cx is asking for a QR code to show on to the carrier and have them print the label. Is there any option to get a labeless return instead of the actual label for cx to print, cx cannot print it.

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

Sep 18, 2024 4:08 PM

I don't issue postage. That postage comes from AMZ. I know when I ask for a return, there's a QR CODE that I download, print out and take to the Amazon return center. You can also take a picture of the QR code on our phone and take it to UPS or the Post office.

Madam, I don't know anything about postage or QR codes, those are generated by Amazon. Can you please call AMZ and ask them how you can print, download, or capture the QR code on your phone.

If you return the calculator at YOUR cost, I would just refund you the cost of the calculator and the postage you paid to send it. If that postage was $4.99 that's what I would refund.