Hi everyone,

Our account was recently deactivated after being wrongly matched with another seller account located in the same serviced office building, but in a completely different unit (we're Unit 16, they’re Room 106).

We’ve submitted multiple appeals with full legal documents (rental agreement, company registration, VAT certificate) proving we are unrelated businesses — yet we keep receiving the same automated response.

We’re completely stuck and losing business daily.

Has anyone experienced this and managed to get a real person to review their case? Any advice or escalation paths that worked for you would be hugely appreciated.

Thanks in advance,

izzy