Account Deactivated – Mistaken Association with Another Seller at Shared Address
Hi everyone,
Our account was recently deactivated after being wrongly matched with another seller account located in the same serviced office building, but in a completely different unit (we're Unit 16, they’re Room 106).
We’ve submitted multiple appeals with full legal documents (rental agreement, company registration, VAT certificate) proving we are unrelated businesses — yet we keep receiving the same automated response.
We’re completely stuck and losing business daily.
Has anyone experienced this and managed to get a real person to review their case? Any advice or escalation paths that worked for you would be hugely appreciated.
Thanks in advance,
izzy
0 replies
Seller_UigsizuYHniFA
@Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Spencer_Amazon
Seller_RoMp2zgveUF63
Wow that's going to be hard the numbers are so close, good luck!
Ezra_Amazon
Hello @Seller_UigsizuYHniFA
I see you already have an active thread about this issue here:Seller Account Deactivation by Error - Unable to Add Supporting Documents for Review.
As well, the case was already escalated to the AHS team correctly. To keep discussions organized, I'm closing this duplicate thread.
Feel free to continue the conversation in your original post by adding any new information there.
Cheers, Ezra
