Weight and Measurment Scam, This is the biggest scam amazon easy ship is doing.
We have no success of claiming easy ship clawback in last 3 years. Every other month we get audit report of weight and measurements.
After submitting the images and proof to the team, they simply reject the claim although the weight and dimensions are correct in the provided images.
We have no clue about how they measure the package dimensions and what tools they follow.
It is huge loss of capital and profit (if there is profit)
This is harassment from amazon and easy ship team. If they really care about the correct weight and dimensions, they must have system in place to measure the product before its first sale or within week of product listing.
Sending audit report after a year or months have no point at all.
Weight and Measurment Scam, This is the biggest scam amazon easy ship is doing.
We have no success of claiming easy ship clawback in last 3 years. Every other month we get audit report of weight and measurements.
After submitting the images and proof to the team, they simply reject the claim although the weight and dimensions are correct in the provided images.
We have no clue about how they measure the package dimensions and what tools they follow.
It is huge loss of capital and profit (if there is profit)
This is harassment from amazon and easy ship team. If they really care about the correct weight and dimensions, they must have system in place to measure the product before its first sale or within week of product listing.
Sending audit report after a year or months have no point at all.
44 replies
Seller_AFnozsNjiaE0i
Have you accounted for 0.1 Kg packaging weight that they add to your calculation?
For example if your dead weight is 2.85Kg, and your volumetric weight is 2.95Kg. You will be charged for 4kg. I.e. 2.95Kg + 0.1Kg packaging weight = 3.05 Kg which will go into the 3-4Kg slab.
Seller_tiduKU5LOWXRI
We had the same issue repeatedly, no luck with seller support.
Finally, we had to write to the CEO of Amazon India by email and someone from escalation team contacted us and it took about a month to get things sorted.
The only way to escalate any issue with Amazon seller support not providing any resolution is to write to the CEO.
I would encourage every seller to bombard them with emails about this issue, until they scrap it or implement it correctly.
Seems like seller support is not trained to address these issues and the processes, and the back end team which is supposed to handle these issues does not respond to seller directly and is behaving in a very poor manner and not following the processes as outlined by Amazon.
Seller_ZpdmKP652cKX6
The best they should do is share the weight and dimensions for every shipment on amazon dashboard for all the picked orders or share the weight report weekly rather than after 3 months.
Because in 3 months you may have 100s of orders and incorrect weight handling fee will be huge.
We are shipping the same product from last 2 years but suddenly they started charging the extra
Seller_AfictPxAb8IYz
Share CEO contact details and 1 mail format you write and then all seller mail to CEO
Seller_tiduKU5LOWXRI
Unfortunately this forum admins will remove the email ID and name if we publish it here. You can easily find it from google searches I think.
No format is required, just share brief introduction and the issue, one of the escalation team members will contact you in few hours to address the issue.
Seller_ZpdmKP652cKX6
Will you write the e-m-ai-l a*d*dress here? so that we shall contact them.
Noor_Amazon_
Hi @Seller_ZpdmKP652cKX6 and@Seller_tiduKU5LOWXRI
While your feedback and trials to help each other is highly appreciated, kindly respect the Community Guidelines and do not post any phone numbers/emails on the Forums.
I'm gathering the different inputs from this thread in order to check further.
Thanks for your cooperation
Noor
Noor_Amazon_
Hi @Seller_tiduKU5LOWXRI,
Can you please share with me the order ID that had the measurement issue?
Thank you
Noor
Seller_tiduKU5LOWXRI
Hi Noor,
You need to look into this urgently, the Easy Ship team does not respond to image submissions within the 15 days that they promise once the form and template is submitted. This happens 75% of the time.
Many a times the submissions are rejected with absurd and obtuse reasons, without any clarity on the reason for rejection.
The reimbursements that are promised for affected orders never happens and we have to escalate to Seller support each time.
The team also makes false statements after escalation that multi quantity orders and multi ASIN orders the minimum weight recommendations does not come up. However this is not the case, and we have evidence.
This whole process is poorly implemented by Amazon and there is no checks and balances on this back end team, we have written to Amazon CEO 4 times already for this same issue in the past 2 years to get our reimbursements after the issue is dealt by the Escalation team.
The Seller support has no authority at all, and this back end Easy ship team seems to be very arrogant and asking Seller support not to raise any issue with them and forcefully close the cases without resolution by providing false information.
This is a deliberate ploy (it seems) to increase Easy ship earnings by creating fake weight discrepancies.
Why not simplify it by sharing images of the measurements taken by Easy Ship to justify the weights that are being recommended?
Seller_tiduKU5LOWXRI
Cases raised to address this issue
10487722472
10416056522
10401464872
10401515102
10218137252
9907214852
9886958852
9860875582
9834400462
9208311602
On each of these cases, we were only able to get a resolution on the escalated case, where we had written to CEO and the escalation team got involved. It is a shame that we have to write to CEO to address any escalation issue for a resolution. The seller support level 1 and leadership team get bullied by the easy ship team to force close cases without resolution.
Also, It has been 15 days since we filled and sent the images and template for weight correction of the below mentioned ASIN, we have not received any response from the team and neither has the weight been corrected. We are now paying higher Easy ship fees than necessary for all orders with this ASIN. This is something that has been happening for all submissions ever since this process was implemented.
ASIN - B083DS8G48
Response ID - R_4XpRUhSVoq2KqtQ
If we now escalate the issue with seller support, they will speak to easy ship back end team and we will get a response that the images does not match something (without any clarity on what is not matching). Aren't they supposed to respond to the submissions via email to us directly within 15 days? Why do we have to raise a case for every submission not being looked at?
Noor_Amazon_
Hi @Seller_CHppKOB9jSGfy,
While I understand your feedback, this thread is dedicated to issues related to weights and dimensions calculated by EasyShip upon the reception of a package, where Sellers have encountered differences between their own calculations and the final results.
If you have a similar issue, please provide some more information. If not, feel free to start a separate thread to discuss any questions or doubts you have.
Thanks
Noor
Seller_PpV3o7NmyXRUB
we are also facing the same issue and even many times i provided the evidence of incorectely weight charged but they simply rejected it. there is no solution of this issue. if it happens regularely we have to shut down our business.
Seller_xX7aLare49Xzl
Hello guys, recently it is being seen that Amazon's Easy Ship team is charging extra from the seller by quoting wrong weight. This scam is being seen. In this, a flaw has been found in the alteration of weight by their backend team. In which, the items of lesser weight are being shown as items of higher weight and maximum charge is being taken for it. Even though I provided valid proof, they still did not reimburse any fees. Beware of their scam. 2 asin different and product also different but weight same mentioned in excel sheet. The weight that I have entered while scheduling the order will be visible to you and you can check the weight of the order in their report. This is the wrong way to scam them.
Seller_1z7UbxKpeC4Q2
Very true!
Thinking to boycott Amazon as a seller
Seller_slZQk2u0bSzEb
same with me chor h ye team easy ship wali , mera ak product mobile size ka h or waight 150gram h and ye 180 rupees charge karte h sabut bhi de chuka hu but lootate h ye sb , koi fayda nahi
Seller_3bIDgeUdNqaEE
ALL MUST BE UNITED AND FIGHT FOR CLAIM ... AS EVEN FBA WEIGH/PACK IS A SCAM AS THEY PUT ENTRY PER 1PC AND NOT ONE TIME THE NUMBER OF PCS AND EACH TIME THEY PUT EACH QUANTITY ENTRY THAT INCREASE THE THAT MANY TIMES RUPEES ( MULTIPLY THAT FEES ) AMAZON IS GETTING RICHER THIS WAY ???
