units lost at amazon and no resolution on cases
Hi,
I have been chasing Amazon to investigate 25 units in Amazon FR and 24 units at Amazon UK that have been misplaced at amazon warehouses and after multiple cases and submitted all the related documents, the case just keeps getting closed without reimbursement of my money.
Can someone please direct me how to escalate this missing units case for UK and FR marketplaces? I have just been creating cases and providing proofs and multiple associates respond on the case eventually closing it without response.
Case ID UK: 10098797492
Case ID FR: 9942125592
units lost at amazon and no resolution on cases
Hi,
I have been chasing Amazon to investigate 25 units in Amazon FR and 24 units at Amazon UK that have been misplaced at amazon warehouses and after multiple cases and submitted all the related documents, the case just keeps getting closed without reimbursement of my money.
Can someone please direct me how to escalate this missing units case for UK and FR marketplaces? I have just been creating cases and providing proofs and multiple associates respond on the case eventually closing it without response.
Case ID UK: 10098797492
Case ID FR: 9942125592
1 reply
Sarah_Amzn
Hello @Seller_CkYl4Vk757UJU
Thank you for posting on Forums!
I'm Sarah with Amazon. I reached out to the partner team and they have opened a new investigation with the FBA team related to shipment ID FBA15J4QNCD1.
You will receive updates in case ID 10155219512. Regarding the FR case ID, I don´t have updates yet.
Kind regards,
Sarah.
