Account verification issues with wrong Country of Citizenship that cannot be modified
We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."
Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.
As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.
Anyone can help? Thanks.
Account verification issues with wrong Country of Citizenship that cannot be modified
We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."
Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.
As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.
Anyone can help? Thanks.
17 replies
Seller_ZJhFeE3tNKzfh
i'm the opposite way around. My name changed after marriage, had a new passport so put the new passport ID in, but all the system is saying is the id on record (which is I assume my old driving licence) doesn't match - but I can't upload a new one.
Its just another painful exercise in computer says no with amazon. All you can do is just keep going back again, and again, and again. You could try seller-verification-enquiry@amazon.co.uk with your issue - though we haven't had a response, presumably because there are so many isssues with the verification system.
Roberto_Amazon
Hello! @seller_concerned
This is Roberto. Have you reported this issue with our Seller Support team? If so, can you please share the case ID?
Regards,
Roberto
Roberto_Amazon
@Seller_L6Y2proKLYxAC I understand the importance of getting this corrected. We are unable to expedite this process as we depend on partners team to investigate this.
I can assure you this has been escalated, I will contact you back as soon as we have an update.
Regards,
Roberto
Roberto_Amazon
@Seller_L6Y2proKLYxAC Thank you for your continued patience. Our verification team requires additional documentation from you. Our team has notified you today, 11/1/2024 with additional instructions.
Seller_L6Y2proKLYxAC
Hi Roberto,
We have submitted all documents to the verification team.
From "seller verification review" asking for documents, it has now proceeded to "user permission verification" asking about user permissions.
Does it mean that our account has been verified?
Can I check what is the workflow and expected outcome?
We would like to complete the "Account verification" so we can tackle the "Account de-activated" issue.
Many thanks.
Roberto_Amazon
@Seller_L6Y2proKLYxAC I have confirmed that you have passed verification, you were notified today 11/8/2024 on this.
To tackle the deactivation issue, I encourage you to review the notification sent on 10/23/2024.
Hope this helps.
Roberto.
Seller_ySYSmGuK1Ti8k
Im having the same Issue, please help me . I have been trying to report them the issue but they just go on the automatic reply, saying this is not the correct channel to submit details. I have moved to UK now and they are requesting my country of birth's address verification and statement ? how can i provide that now ?
Seller_ySYSmGuK1Ti8k
Hello Roberto,
Im facing the similar issue. Can't submit information neither can I open a case as I always receive an automatic reply from Amz almost instanly.
Need help
Roberto_Amazon
@Tobythecat
Apologies that you are going through a similar issue. I noticed you posted a thread on this matter, we will follow up on your thread as soon as we can.
Please continue to review the thread below:
Facing error while submitting information for Account verification
Regards,
Seller_ySYSmGuK1Ti8k
Thank you Roberto for looking into it. Keep me posted. Im looking forward to getting my Amazon seller central UK account sorted soon.
Roberto_Amazon
@Seller_ySYSmGuK1Ti8k Hello there! Please continue this conversation in the thread below:
Facing error while submitting information for Account verification
Regards,
