Account verification issues with wrong Country of Citizenship that cannot be modified
We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."
Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.
As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.
Anyone can help? Thanks.
Account verification issues with wrong Country of Citizenship that cannot be modified
We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."
Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.
As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.
Anyone can help? Thanks.
17 replies
Seller_ZJhFeE3tNKzfh
i'm the opposite way around. My name changed after marriage, had a new passport so put the new passport ID in, but all the system is saying is the id on record (which is I assume my old driving licence) doesn't match - but I can't upload a new one.
Its just another painful exercise in computer says no with amazon. All you can do is just keep going back again, and again, and again. You could try seller-verification-enquiry@amazon.co.uk with your issue - though we haven't had a response, presumably because there are so many isssues with the verification system.
Roberto_Amazon
Hello! @seller_concerned
This is Roberto. Have you reported this issue with our Seller Support team? If so, can you please share the case ID?
Regards,
Roberto
Seller_L6Y2proKLYxAC
Hi Roberto,
I am unable to report to Seller Support team as the only option is for Account Health > Reactivate your account.
When I submitted this issue, the reply I get is that it is the wrong channel to submit an appeal.
I do not want to submit an appeal, I just want to complete the account verification.
The reply is below.
Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
Seller_L6Y2proKLYxAC
Hi Roberto,
I have done 3 to 4 submissions for account verification these few days.
Are you able to retrieve our information or is there a seller support team member to contact to address our issues?
We hope to get this cleared as we are legitimate business and hope to do more business with Amazon. Thanks.
Roberto_Amazon
@Seller_L6Y2proKLYxAC
Thank you for the additional insight. I am currently passing this information to our partner team for review, I will contact you back once I have an update.
Regards,
Seller_L6Y2proKLYxAC
Hi Roberto,
Many thanks for your help.
Please ask them to help me quickly.
Current status.
Now our account is under verification.
Our account is also deactivated. How can we re-activate the account?
Roberto_Amazon
@Seller_L6Y2proKLYxAC I understand the importance of getting this corrected. We are unable to expedite this process as we depend on partners team to investigate this.
I can assure you this has been escalated, I will contact you back as soon as we have an update.
Regards,
Roberto
Roberto_Amazon
@Seller_L6Y2proKLYxAC Thank you for your continued patience. Our verification team requires additional documentation from you. Our team has notified you today, 11/1/2024 with additional instructions.
Seller_L6Y2proKLYxAC
Hi Roberto,
We have submitted all documents to the verification team.
From "seller verification review" asking for documents, it has now proceeded to "user permission verification" asking about user permissions.
Does it mean that our account has been verified?
Can I check what is the workflow and expected outcome?
We would like to complete the "Account verification" so we can tackle the "Account de-activated" issue.
Many thanks.
Roberto_Amazon
@Seller_L6Y2proKLYxAC I have confirmed that you have passed verification, you were notified today 11/8/2024 on this.
To tackle the deactivation issue, I encourage you to review the notification sent on 10/23/2024.
Hope this helps.
Roberto.
Seller_ySYSmGuK1Ti8k
Im having the same Issue, please help me . I have been trying to report them the issue but they just go on the automatic reply, saying this is not the correct channel to submit details. I have moved to UK now and they are requesting my country of birth's address verification and statement ? how can i provide that now ?
Seller_ySYSmGuK1Ti8k
Hello Roberto,
Im facing the similar issue. Can't submit information neither can I open a case as I always receive an automatic reply from Amz almost instanly.
Need help
Roberto_Amazon
@Tobythecat
Apologies that you are going through a similar issue. I noticed you posted a thread on this matter, we will follow up on your thread as soon as we can.
Please continue to review the thread below:
Facing error while submitting information for Account verification
Regards,
