Account Inactive and i can't reactivate it
Hi there, our account was disabled for inactivity (last login about 1-2 months ago, we haven't sold anything yet). Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."We added a new credit card half a day ago, and our identity appears to already be verified. We tried to contact seller support but we can't even contact them, we just get shown the same error message:"Your account is inactive - You have attempted to access a store that is currently inactive."Anyone knows of other options? We tried contacting Amazon Support via the Amazon Store chat, but they said there was nothing they could do if we couldn't contact Seller Help through Seller Central.
Can someone from the amazon team help please!
9 replies
Seller_B0e9zfJr44PkP
I would like to mention, I updated my credit card many times, it says it might be that i need to update my tax information but i can’t! it just sends me to the same message on the screen and when i click on it, it send me back to changing my credit card. I did nothing on this account yet. Please can someone from amazon reactivate my account please.
Levi_Dylan_Amazon
Hello @Seller_B0e9zfJr44PkP,
Thank you for posting concerns with your account here on the forums.
I see that you are attempting to address an inactive account issue and so far, this remains unresolved for you. I understand that you are seeking assistance with this, so I am here to provide support.
I was able to work with the appropriate teams about this, and they confirmed that both you US and Canada stores are active as of now and the verification is completed. Can you check to see if this is what you are seeing as well?
If everything has been addressed I am very glad. If you have any other concerns, please don't hesitate to reach back out and I will take a look. I hope you have a great rest of the day.
Wishing you the best,
LeviDylan
Seller_oP6NMboUesZBn
I'm having the same issue. I'm going round in circles with no answers
Seller_zZ8rDY82hEGTt
I'm having the same problem, has anyone managed to overcome it?
