Delays at Doncaster lba4 ?
Hi, is there currently a delay at Doncaster ( LBA4) ?
My last FBA shipments were marked as delivered by UPS over14 days ago and has still not been checked in.
Have 3 shipments waiting for over 2 weeks. Can’t sell items until it’s unpacked. Really frustrating.
BHX4 unpacks in under 24 hours normally.
Thanks
Delays at Doncaster lba4 ?
Hi, is there currently a delay at Doncaster ( LBA4) ?
My last FBA shipments were marked as delivered by UPS over14 days ago and has still not been checked in.
Have 3 shipments waiting for over 2 weeks. Can’t sell items until it’s unpacked. Really frustrating.
BHX4 unpacks in under 24 hours normally.
Thanks
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR, @Seller_EEsC3TXT2hJlF, @Seller_3A5QP5C55qYLn,
I have contacted our partner team to find out what is happening with your shipments.
We will stay in touch.
Regards, Spencer
35 replies
Seller_EEsC3TXT2hJlF
.Mine still not checked in either, starting to think this could be my first lost shipment
Seller_WyYAUciQTb1dR
Hi Spencer
just been looking through settings on Amazon and it looks as if my business address is different from the invoice address.
Business showing as my partners address and invoice is showing as my address. Would this be the reason ? I can either update the system to show everything as my address (which is what I thought it was showing) or could get new invoices from my supplier to show my partners address.
What would you recommend ?
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR,
I checked with our partner team and they asked you to respond to case 9582735962.
They will then give you the details of what is missing from your documents.
Please add what you wrote in your last post as well.
Regards, Spencer
Seller_WyYAUciQTb1dR
Hi Spencer
Just to let you know - case 9582169442 has also been rejected for same reason.
I have sent over 300 deliveries to Amazon fba and 200.000 products without any problems. Changed my business model and now only sell via fba this last year. There were only 3 products in this delivery and all were my top selling lines, and these products made up part of most of the deliveries in last few years. Have sent so many invoices to show proof of purchase.
I have never had any problems before. Both of my missing boxes delivered same day and gone missing.
What is the problem with these invoices I sent to Amazon. How can I escalate this issue ? What do I need to do to resolve this problem. Who can help me ? Which is the best way to escalate this ?
Seller_WyYAUciQTb1dR
just seen this as I was writing my last message.
So - do I just reply and ask what is wrong with the invoices and add the info about addresses.
Cheers
Seller_WyYAUciQTb1dR
Hi Spencer
Case has again been given rejected without any reason. You said in your message that they would give me details of what is missing. They didn’t and just sent exactly the same message as before. I can provide any information or supply anything that is needed. I just need to know what the problem is at amazons end.
How can I escalate this ? Who can I call / message, to sort this out. Please advise.
Thanks
Russell
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR,
I am going to check this for you again.
Regards, Spencer
Seller_WyYAUciQTb1dR
hi Spencer
Got a message this morning to say that they have found the stock and it’s now in FC Transfer status.
Will hold my breath until the stock is actually showing as being in stock. Will let you know in a couple of days on the status of this stock.
Thanks for your help.
(Apart from this issue - sales on Amazon have been amazing this year).
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR,
I just got news that all your shipments were recovered and added to your inventory.
Can you please confirm this?
Regards, Spencer
Seller_WyYAUciQTb1dR
hi Spencer
Stock has now all been located and 90 % has been transferred through FC transfer, so after much stress this has now been resolved.. (The rest should be finished soon hopefully).
Thanks for your help
Russell
Seller_4AuAqdlSv2M1U
WOW!! reading your posts has exhausted me!! i to have just started send my products to amazon FBA first lot ok but now things have been going wrong the other 5 shipments are now after 10 days still in delivered mode and one still in transit reading your posts has got me feeling rather scared that this FBA thing isn't a workable all viable option if you start losing valuable products inside one of Amazon's warehouses
Seller_WyYAUciQTb1dR
have sent a lot of things to fba without problem over last few years. Increased massively last year via fba, and I only sell via fba now as it works for me (usually).
This was my first major issue, but eventually it did get sorted.
I think my frustration is that sometimes parcels are unpacked within 24 hours and other times it’s 10-14 days. (This problem took 7 weeks to resolve). Would be great to get some sort of continuity.
I do tend to split up products, so everything isn’t in one box in case a problem happened. When it did, sales weren’t too affected, and it’s a lesson learnt.
Will continue to expand product range on Amazon (always via fba).
Good luck.
