Another Minimum Risk Pesticide endless support loop
We manufacture and sell a minimum risk pesticide and since January we have been dealing with various issues. On January 25th, we got a notice that the listing was 'subject to geographic sales restriction' - specifically for California. I was able to get this issue resolved fairly quickly on 4/18 (case ID 15106356111) and then a couple weeks later the entire listing was removed entirely!
On 4/30 I opened Case ID 15202948031 and submitted comprehensive details showing how our product complies with all the EPA regulations for minimum risk pesticides and all ingredients used. I was instructed by support to 'activate' the listing by creating a new product listing. When that did not work, I was told to 'delete' the listing and then relist. That did not work either.
After that I went back and forth for a month with support until on 6/4 they told me the listing was in the process of being reinstated. But, two days later, nothing. Since then its been back to square one.
PLEASE HELP!!!
Case ID 15202948031
@LeviDylan_AmazonI saw you helped another seller recently with a similar situation - are you able to assist?
Another Minimum Risk Pesticide endless support loop
We manufacture and sell a minimum risk pesticide and since January we have been dealing with various issues. On January 25th, we got a notice that the listing was 'subject to geographic sales restriction' - specifically for California. I was able to get this issue resolved fairly quickly on 4/18 (case ID 15106356111) and then a couple weeks later the entire listing was removed entirely!
On 4/30 I opened Case ID 15202948031 and submitted comprehensive details showing how our product complies with all the EPA regulations for minimum risk pesticides and all ingredients used. I was instructed by support to 'activate' the listing by creating a new product listing. When that did not work, I was told to 'delete' the listing and then relist. That did not work either.
After that I went back and forth for a month with support until on 6/4 they told me the listing was in the process of being reinstated. But, two days later, nothing. Since then its been back to square one.
PLEASE HELP!!!
Case ID 15202948031
@LeviDylan_AmazonI saw you helped another seller recently with a similar situation - are you able to assist?
30 replies
Glenn_Amazon
Hi there @Seller_PzCxPKVl4JHdE,
Thank you for reaching out. I believe the ASIN was reinstated but the listing needs to be recreated via an upload as indicated in the steps in your case. If you have any difficulties with your upload I would recommend reaching back out to Seller Support. Let me know if you hit any trouble uploading your listing again. Thank you.
-Glenn
Seller_PzCxPKVl4JHdE
Hi @Glenn_AmazonI am just getting to this after being OOT. A couple questions for when I do the upload:
1. Should I attempt a 'Partial' update or full?
2. Should I use the same seller SKU?
3. Can you advise on which category template I should use? In the past I tried using the 'Insect repellent' and 'Pesticide' category templates.
Any guidance on these questions would be very much appreciated.
Glenn_Amazon
Greetings @Seller_PzCxPKVl4JHdE,
To answer your questions:
I generally recommend a Full Update to ensure all aspects of your ASIN are updated.
You can use the Same Seller SKU, but this generally only matters if you are using FBA. If you have FBA inventory you should use the Same SKU.
In general I can't indicate specifically which template you should use, but I would select the one that best describes your product. Often I would recommend looking for similar products on Amazon and matching the category they are using.
Thank you for your understanding.
-Glenn
Seller_PzCxPKVl4JHdE
Hi @Glenn_Amazon,
I finally had a chance to revisit this and I am still getting the Type of Error 990100: We have detected a potential error with package_contains identifier attribute. If you see other errors or warnings related to package_contains identifier, please correct and resubmit. Otherwise your request may still be processing and this error will resolve itself.
The package_contains attribute is in the 'Variation' section and this product does not have any variations. It is however included in some 'Virtual Bundles'. Is it possible the Virtual Bundles are casing some issue? Any ideas of how to address the 990100 error?
Please help!!!
Seller_PzCxPKVl4JHdE
@Glenn_Amazon I also just created a new case for this issue Case ID 15715644981
Glenn_Amazon
Hi there @Seller_PzCxPKVl4JHdE,
The error 990100 occurring alone generally means there is a slight processing error but should resolve on further attempts to upload as indicated in the help page featuring this error :
If there are no other error or warning messages related to package_contains_identifier, then this error will resolve itself. Otherwise, the error or warning needs to be fixed.
Please take the the steps recommended in 15715644981. If you continue to have errors reach out to me here and I can see what escalation options I can offer. Thank you for your understanding.
-Glenn
Seller_PzCxPKVl4JHdE
Hi @Glenn_Amazon,
Seller Support said, "I'm unable to action any appeal from my end as the listing does not exist." and that I need appeal the policy violation again (already done multiple times now).
Today I had a call with Account Health support and they told me they couldn't do anything and that I need to contact the 'Catalogue Team' to re-activate the listing so it could show up in my inventory and be edited.
I reviewed our account policy violations and we currently have (2) violations showing up:
- (1) Listing Policy Violation – this one (from May 4th) says bullet listing was removed, but when I click ‘edit’ button it takes me to the inventory page where this ASIN doesn’t exist so I can't make any changes to address the violation
- (1) Restricted Policy Violation which allows appeal process (already done multiple times) but it allow advises: Navigate to the Manage Your Inventory page on Seller Central to locate your offer and use the Edit button to remove any marketing content, claims, or images that do not comply with Amazon's policies, verify that your data complies with applicable laws, and resubmit your listing. *But this can’t be done either because the listing doesn’t exist😰
Suggestions???
Glenn_Amazon
Hi there @Seller_PzCxPKVl4JHdE,
I've currently reached out to the escalation team to see what options exist to assist regarding this ASIN. Once I have additional updates I will reach out to you here. Thank you for your understanding.
-Glenn
Seller_PzCxPKVl4JHdE
Thank you. I really appreciate any help you can provide on this. Please let me know if there is anything else I can/should do on my end to expedite a resolution on this.
Seller_PzCxPKVl4JHdE
Hi @Glenn_Amazon
Any progress on this case? Any help/guidance would be very much appreciated.
Glenn_Amazon
I'm sorry for any delay @Seller_PzCxPKVl4JHdE,
I'm currently appealing the ASIN on your behalf. Once I have the final decision from the internal team I will reach out to you again here with updates. Thank you for your understanding.
-Glenn
Glenn_Amazon
Hello there @Seller_PzCxPKVl4JHdE,
I've reviewed this ASIN with the relevant teams and as the Pesticide Claims are included in the product packaging, the product will require EPA registration or establishment number to be reinstated. Updating the detail page will not be sufficient for reinstatement. I apologize for the difficulties this creates. You can learn more about EPA registration in the State Pesticide Registration help page. I'm sorry there isn't further path to appeal this product. Thank you for your understanding.
-Glenn
