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Seller_PzCxPKVl4JHdE

Another Minimum Risk Pesticide endless support loop

We manufacture and sell a minimum risk pesticide and since January we have been dealing with various issues. On January 25th, we got a notice that the listing was 'subject to geographic sales restriction' - specifically for California. I was able to get this issue resolved fairly quickly on 4/18 (case ID 15106356111) and then a couple weeks later the entire listing was removed entirely!

On 4/30 I opened Case ID 15202948031 and submitted comprehensive details showing how our product complies with all the EPA regulations for minimum risk pesticides and all ingredients used. I was instructed by support to 'activate' the listing by creating a new product listing. When that did not work, I was told to 'delete' the listing and then relist. That did not work either.

After that I went back and forth for a month with support until on 6/4 they told me the listing was in the process of being reinstated. But, two days later, nothing. Since then its been back to square one.

PLEASE HELP!!!

Case ID 15202948031

@LeviDylan_AmazonI saw you helped another seller recently with a similar situation - are you able to assist?

79 views
30 replies
Create and Manage Listings
Tags:Compliance, Listing deactivated, Product removal, Restricted Products
10
Reply
user profile
Seller_PzCxPKVl4JHdE

Another Minimum Risk Pesticide endless support loop

We manufacture and sell a minimum risk pesticide and since January we have been dealing with various issues. On January 25th, we got a notice that the listing was 'subject to geographic sales restriction' - specifically for California. I was able to get this issue resolved fairly quickly on 4/18 (case ID 15106356111) and then a couple weeks later the entire listing was removed entirely!

On 4/30 I opened Case ID 15202948031 and submitted comprehensive details showing how our product complies with all the EPA regulations for minimum risk pesticides and all ingredients used. I was instructed by support to 'activate' the listing by creating a new product listing. When that did not work, I was told to 'delete' the listing and then relist. That did not work either.

After that I went back and forth for a month with support until on 6/4 they told me the listing was in the process of being reinstated. But, two days later, nothing. Since then its been back to square one.

PLEASE HELP!!!

Case ID 15202948031

@LeviDylan_AmazonI saw you helped another seller recently with a similar situation - are you able to assist?

Create and Manage Listings
Tags:Compliance, Listing deactivated, Product removal, Restricted Products
10
79 views
30 replies
Reply
30 replies
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

Thank you for reaching out. I believe the ASIN was reinstated but the listing needs to be recreated via an upload as indicated in the steps in your case. If you have any difficulties with your upload I would recommend reaching back out to Seller Support. Let me know if you hit any trouble uploading your listing again. Thank you.

-Glenn

10
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

I'm sorry for any delay @Seller_PzCxPKVl4JHdE,

I'm currently appealing the ASIN on your behalf. Once I have the final decision from the internal team I will reach out to you again here with updates. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
In reply to: Glenn_Amazon’s post

Hello there @Seller_PzCxPKVl4JHdE,

I've reviewed this ASIN with the relevant teams and as the Pesticide Claims are included in the product packaging, the product will require EPA registration or establishment number to be reinstated. Updating the detail page will not be sufficient for reinstatement. I apologize for the difficulties this creates. You can learn more about EPA registration in the State Pesticide Registration help page. I'm sorry there isn't further path to appeal this product. Thank you for your understanding.

-Glenn

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

HI @Glenn_Amazon,

I received a new response for CASE 15106356111 saying "your listings do not meet our standards" and then referring to the ASIN and Title of the product which has been taken down.

It then goes on to say that, "If all pesticidal claims about your product are removed, and the claims were the sole reason that the product was considered a pesticide or pesticide device, you may relist your product through Seller Central." But as of now, I can't even edit the listing at all.

Then it talks about the pesticide training which I have already completed.

As I have said, this product is a minimum risk pesticide and we are in compliance with the EPA regulations for this type of product. What is the next step to get this listing back up?

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

I'm appealing again that this product is a minimum risk pesticide, but the internal team has continued to determine that this product is not minimum risk pesticide. I would recommend you review the Pest control products and pesticides help page as well as the EPA minimum risk pesticide guidelines on the EPA website with your product experts to determine what might be causing the product to not be accepted.

Once I hear back from my end I will reach out to you again, however I cannot make any guarantees that this product will be able to be approved without EPA registration. Thank you for your understanding.

-Glenn

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Thanks @Glenn_Amazon I really appreciate your follow up on this. We have carefully reviewed all of the EPA and Amazon documentation related to minimum risk pesticides and we have worked really hard to ensure our formulation and packaging does comply with the guidelines and regulations.

It would be very helpful if the internal team could provide some direction as to why/how they are reaching their conclusion that this product requires registration so that we can address any issues/concerns they may have directly.

Please let me know if there is any other information that I can provide to assist.

Thank you!

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Thank you for your patience @Seller_PzCxPKVl4JHdE,

I have appealed again and unfortunately the team continues to determine that this product is subject to EPA regulations and pesticide documentation. As long as the pesticide claims are on the product packaging it is unlikely that this ASIN can be reviewed further for reinstatement without pesticide documentation. If you remove the claims from the packaging it's possible the ASIN will be eligible for reinstatement but I can't make any guarantees. At this time there aren't any further escalation options regarding this product. I apologize for the difficulties this creates. If you make changes to the product package and detail page or get pesticide documentation please feel free to appeal via Seller Support. Thank you for your time.

-Glenn

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Hi @Glenn_Amazon,

Thank you for the follow up. We have worked hard to make sure that the claims on our packaging are consistent with the EPA guidelines for Minimum Risk Pesticides and we are happy to work with the Amazon team to update our claims and/or detail page to ensure we are also in compliance with Amazon's policies. But without having a point person to work with or any specific guidance it seems like we are just spinning our wheels trying to guess what statement(s) are causing our product to be flagged. And every time we submit an appeal it gets reviewed by a different person (or Ai?) which ends up starting the cycle all over again.

Amazon is supposed to be obsessed with their customers and in this instance WE are the customer. It seems like Amazon is falling short.

We have a safe, innovative, and effective product that will 'surprise and delight' Amazon customers. Is there anyway for us to speak with a human on the appeals team so we can better understand what exactly is causing the issue here?

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

I can understand your frustration with this process however you will not be able to speak directly to the review team. At this time the product packaging, not issues with the detail page, where the product makes claims to treat a number of different pests. While I cannot guarantee this is the specific reason your product was rejected, I suspect the issue may be related to claims to treat microorganisms (mildew) which is prohibited for minimum risk pesticides according the the EPA website. I would recommend you review all of your product data with your own experts to ensure that all of your claims and product information and packaging are aligned with the Conditions for Minimum Risk Pesticides on the EPA website before applying for reinstatement once again. Thank you for your understanding.

-Glenn

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Hi @Glenn_Amazon,

I really appreciate your follow up on this. We will review all this with our team and make updates as needed to align with the Conditions for Minimum Risk Pesticides on the EPA website.

Thank you again for your attention on this and I will keep you in the loop as we continue to work through this.

00
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user profile
Seller_PzCxPKVl4JHdE

Another Minimum Risk Pesticide endless support loop

We manufacture and sell a minimum risk pesticide and since January we have been dealing with various issues. On January 25th, we got a notice that the listing was 'subject to geographic sales restriction' - specifically for California. I was able to get this issue resolved fairly quickly on 4/18 (case ID 15106356111) and then a couple weeks later the entire listing was removed entirely!

On 4/30 I opened Case ID 15202948031 and submitted comprehensive details showing how our product complies with all the EPA regulations for minimum risk pesticides and all ingredients used. I was instructed by support to 'activate' the listing by creating a new product listing. When that did not work, I was told to 'delete' the listing and then relist. That did not work either.

After that I went back and forth for a month with support until on 6/4 they told me the listing was in the process of being reinstated. But, two days later, nothing. Since then its been back to square one.

PLEASE HELP!!!

Case ID 15202948031

@LeviDylan_AmazonI saw you helped another seller recently with a similar situation - are you able to assist?

79 views
30 replies
Create and Manage Listings
Tags:Compliance, Listing deactivated, Product removal, Restricted Products
10
Reply
user profile
Seller_PzCxPKVl4JHdE

Another Minimum Risk Pesticide endless support loop

We manufacture and sell a minimum risk pesticide and since January we have been dealing with various issues. On January 25th, we got a notice that the listing was 'subject to geographic sales restriction' - specifically for California. I was able to get this issue resolved fairly quickly on 4/18 (case ID 15106356111) and then a couple weeks later the entire listing was removed entirely!

On 4/30 I opened Case ID 15202948031 and submitted comprehensive details showing how our product complies with all the EPA regulations for minimum risk pesticides and all ingredients used. I was instructed by support to 'activate' the listing by creating a new product listing. When that did not work, I was told to 'delete' the listing and then relist. That did not work either.

After that I went back and forth for a month with support until on 6/4 they told me the listing was in the process of being reinstated. But, two days later, nothing. Since then its been back to square one.

PLEASE HELP!!!

Case ID 15202948031

@LeviDylan_AmazonI saw you helped another seller recently with a similar situation - are you able to assist?

Create and Manage Listings
Tags:Compliance, Listing deactivated, Product removal, Restricted Products
10
79 views
30 replies
Reply
user profile

Another Minimum Risk Pesticide endless support loop

by Seller_PzCxPKVl4JHdE

We manufacture and sell a minimum risk pesticide and since January we have been dealing with various issues. On January 25th, we got a notice that the listing was 'subject to geographic sales restriction' - specifically for California. I was able to get this issue resolved fairly quickly on 4/18 (case ID 15106356111) and then a couple weeks later the entire listing was removed entirely!

On 4/30 I opened Case ID 15202948031 and submitted comprehensive details showing how our product complies with all the EPA regulations for minimum risk pesticides and all ingredients used. I was instructed by support to 'activate' the listing by creating a new product listing. When that did not work, I was told to 'delete' the listing and then relist. That did not work either.

After that I went back and forth for a month with support until on 6/4 they told me the listing was in the process of being reinstated. But, two days later, nothing. Since then its been back to square one.

PLEASE HELP!!!

Case ID 15202948031

@LeviDylan_AmazonI saw you helped another seller recently with a similar situation - are you able to assist?

Create and Manage Listings
Tags:Compliance, Listing deactivated, Product removal, Restricted Products
10
79 views
30 replies
Reply
30 replies
30 replies
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user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

Thank you for reaching out. I believe the ASIN was reinstated but the listing needs to be recreated via an upload as indicated in the steps in your case. If you have any difficulties with your upload I would recommend reaching back out to Seller Support. Let me know if you hit any trouble uploading your listing again. Thank you.

-Glenn

10
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

I'm sorry for any delay @Seller_PzCxPKVl4JHdE,

I'm currently appealing the ASIN on your behalf. Once I have the final decision from the internal team I will reach out to you again here with updates. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
In reply to: Glenn_Amazon’s post

Hello there @Seller_PzCxPKVl4JHdE,

I've reviewed this ASIN with the relevant teams and as the Pesticide Claims are included in the product packaging, the product will require EPA registration or establishment number to be reinstated. Updating the detail page will not be sufficient for reinstatement. I apologize for the difficulties this creates. You can learn more about EPA registration in the State Pesticide Registration help page. I'm sorry there isn't further path to appeal this product. Thank you for your understanding.

-Glenn

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

HI @Glenn_Amazon,

I received a new response for CASE 15106356111 saying "your listings do not meet our standards" and then referring to the ASIN and Title of the product which has been taken down.

It then goes on to say that, "If all pesticidal claims about your product are removed, and the claims were the sole reason that the product was considered a pesticide or pesticide device, you may relist your product through Seller Central." But as of now, I can't even edit the listing at all.

Then it talks about the pesticide training which I have already completed.

As I have said, this product is a minimum risk pesticide and we are in compliance with the EPA regulations for this type of product. What is the next step to get this listing back up?

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

I'm appealing again that this product is a minimum risk pesticide, but the internal team has continued to determine that this product is not minimum risk pesticide. I would recommend you review the Pest control products and pesticides help page as well as the EPA minimum risk pesticide guidelines on the EPA website with your product experts to determine what might be causing the product to not be accepted.

Once I hear back from my end I will reach out to you again, however I cannot make any guarantees that this product will be able to be approved without EPA registration. Thank you for your understanding.

-Glenn

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Thanks @Glenn_Amazon I really appreciate your follow up on this. We have carefully reviewed all of the EPA and Amazon documentation related to minimum risk pesticides and we have worked really hard to ensure our formulation and packaging does comply with the guidelines and regulations.

It would be very helpful if the internal team could provide some direction as to why/how they are reaching their conclusion that this product requires registration so that we can address any issues/concerns they may have directly.

Please let me know if there is any other information that I can provide to assist.

Thank you!

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Thank you for your patience @Seller_PzCxPKVl4JHdE,

I have appealed again and unfortunately the team continues to determine that this product is subject to EPA regulations and pesticide documentation. As long as the pesticide claims are on the product packaging it is unlikely that this ASIN can be reviewed further for reinstatement without pesticide documentation. If you remove the claims from the packaging it's possible the ASIN will be eligible for reinstatement but I can't make any guarantees. At this time there aren't any further escalation options regarding this product. I apologize for the difficulties this creates. If you make changes to the product package and detail page or get pesticide documentation please feel free to appeal via Seller Support. Thank you for your time.

-Glenn

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Hi @Glenn_Amazon,

Thank you for the follow up. We have worked hard to make sure that the claims on our packaging are consistent with the EPA guidelines for Minimum Risk Pesticides and we are happy to work with the Amazon team to update our claims and/or detail page to ensure we are also in compliance with Amazon's policies. But without having a point person to work with or any specific guidance it seems like we are just spinning our wheels trying to guess what statement(s) are causing our product to be flagged. And every time we submit an appeal it gets reviewed by a different person (or Ai?) which ends up starting the cycle all over again.

Amazon is supposed to be obsessed with their customers and in this instance WE are the customer. It seems like Amazon is falling short.

We have a safe, innovative, and effective product that will 'surprise and delight' Amazon customers. Is there anyway for us to speak with a human on the appeals team so we can better understand what exactly is causing the issue here?

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

I can understand your frustration with this process however you will not be able to speak directly to the review team. At this time the product packaging, not issues with the detail page, where the product makes claims to treat a number of different pests. While I cannot guarantee this is the specific reason your product was rejected, I suspect the issue may be related to claims to treat microorganisms (mildew) which is prohibited for minimum risk pesticides according the the EPA website. I would recommend you review all of your product data with your own experts to ensure that all of your claims and product information and packaging are aligned with the Conditions for Minimum Risk Pesticides on the EPA website before applying for reinstatement once again. Thank you for your understanding.

-Glenn

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Hi @Glenn_Amazon,

I really appreciate your follow up on this. We will review all this with our team and make updates as needed to align with the Conditions for Minimum Risk Pesticides on the EPA website.

Thank you again for your attention on this and I will keep you in the loop as we continue to work through this.

00
Follow this discussion to be notified of new activity
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

Thank you for reaching out. I believe the ASIN was reinstated but the listing needs to be recreated via an upload as indicated in the steps in your case. If you have any difficulties with your upload I would recommend reaching back out to Seller Support. Let me know if you hit any trouble uploading your listing again. Thank you.

-Glenn

10
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

Thank you for reaching out. I believe the ASIN was reinstated but the listing needs to be recreated via an upload as indicated in the steps in your case. If you have any difficulties with your upload I would recommend reaching back out to Seller Support. Let me know if you hit any trouble uploading your listing again. Thank you.

-Glenn

10
Reply
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

I'm sorry for any delay @Seller_PzCxPKVl4JHdE,

I'm currently appealing the ASIN on your behalf. Once I have the final decision from the internal team I will reach out to you again here with updates. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

I'm sorry for any delay @Seller_PzCxPKVl4JHdE,

I'm currently appealing the ASIN on your behalf. Once I have the final decision from the internal team I will reach out to you again here with updates. Thank you for your understanding.

-Glenn

00
Reply
user profile
Glenn_Amazon
In reply to: Glenn_Amazon’s post

Hello there @Seller_PzCxPKVl4JHdE,

I've reviewed this ASIN with the relevant teams and as the Pesticide Claims are included in the product packaging, the product will require EPA registration or establishment number to be reinstated. Updating the detail page will not be sufficient for reinstatement. I apologize for the difficulties this creates. You can learn more about EPA registration in the State Pesticide Registration help page. I'm sorry there isn't further path to appeal this product. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
In reply to: Glenn_Amazon’s post

Hello there @Seller_PzCxPKVl4JHdE,

I've reviewed this ASIN with the relevant teams and as the Pesticide Claims are included in the product packaging, the product will require EPA registration or establishment number to be reinstated. Updating the detail page will not be sufficient for reinstatement. I apologize for the difficulties this creates. You can learn more about EPA registration in the State Pesticide Registration help page. I'm sorry there isn't further path to appeal this product. Thank you for your understanding.

-Glenn

00
Reply
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

HI @Glenn_Amazon,

I received a new response for CASE 15106356111 saying "your listings do not meet our standards" and then referring to the ASIN and Title of the product which has been taken down.

It then goes on to say that, "If all pesticidal claims about your product are removed, and the claims were the sole reason that the product was considered a pesticide or pesticide device, you may relist your product through Seller Central." But as of now, I can't even edit the listing at all.

Then it talks about the pesticide training which I have already completed.

As I have said, this product is a minimum risk pesticide and we are in compliance with the EPA regulations for this type of product. What is the next step to get this listing back up?

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

HI @Glenn_Amazon,

I received a new response for CASE 15106356111 saying "your listings do not meet our standards" and then referring to the ASIN and Title of the product which has been taken down.

It then goes on to say that, "If all pesticidal claims about your product are removed, and the claims were the sole reason that the product was considered a pesticide or pesticide device, you may relist your product through Seller Central." But as of now, I can't even edit the listing at all.

Then it talks about the pesticide training which I have already completed.

As I have said, this product is a minimum risk pesticide and we are in compliance with the EPA regulations for this type of product. What is the next step to get this listing back up?

00
Reply
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

I'm appealing again that this product is a minimum risk pesticide, but the internal team has continued to determine that this product is not minimum risk pesticide. I would recommend you review the Pest control products and pesticides help page as well as the EPA minimum risk pesticide guidelines on the EPA website with your product experts to determine what might be causing the product to not be accepted.

Once I hear back from my end I will reach out to you again, however I cannot make any guarantees that this product will be able to be approved without EPA registration. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

I'm appealing again that this product is a minimum risk pesticide, but the internal team has continued to determine that this product is not minimum risk pesticide. I would recommend you review the Pest control products and pesticides help page as well as the EPA minimum risk pesticide guidelines on the EPA website with your product experts to determine what might be causing the product to not be accepted.

Once I hear back from my end I will reach out to you again, however I cannot make any guarantees that this product will be able to be approved without EPA registration. Thank you for your understanding.

-Glenn

00
Reply
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Thanks @Glenn_Amazon I really appreciate your follow up on this. We have carefully reviewed all of the EPA and Amazon documentation related to minimum risk pesticides and we have worked really hard to ensure our formulation and packaging does comply with the guidelines and regulations.

It would be very helpful if the internal team could provide some direction as to why/how they are reaching their conclusion that this product requires registration so that we can address any issues/concerns they may have directly.

Please let me know if there is any other information that I can provide to assist.

Thank you!

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Thanks @Glenn_Amazon I really appreciate your follow up on this. We have carefully reviewed all of the EPA and Amazon documentation related to minimum risk pesticides and we have worked really hard to ensure our formulation and packaging does comply with the guidelines and regulations.

It would be very helpful if the internal team could provide some direction as to why/how they are reaching their conclusion that this product requires registration so that we can address any issues/concerns they may have directly.

Please let me know if there is any other information that I can provide to assist.

Thank you!

00
Reply
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Thank you for your patience @Seller_PzCxPKVl4JHdE,

I have appealed again and unfortunately the team continues to determine that this product is subject to EPA regulations and pesticide documentation. As long as the pesticide claims are on the product packaging it is unlikely that this ASIN can be reviewed further for reinstatement without pesticide documentation. If you remove the claims from the packaging it's possible the ASIN will be eligible for reinstatement but I can't make any guarantees. At this time there aren't any further escalation options regarding this product. I apologize for the difficulties this creates. If you make changes to the product package and detail page or get pesticide documentation please feel free to appeal via Seller Support. Thank you for your time.

-Glenn

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Thank you for your patience @Seller_PzCxPKVl4JHdE,

I have appealed again and unfortunately the team continues to determine that this product is subject to EPA regulations and pesticide documentation. As long as the pesticide claims are on the product packaging it is unlikely that this ASIN can be reviewed further for reinstatement without pesticide documentation. If you remove the claims from the packaging it's possible the ASIN will be eligible for reinstatement but I can't make any guarantees. At this time there aren't any further escalation options regarding this product. I apologize for the difficulties this creates. If you make changes to the product package and detail page or get pesticide documentation please feel free to appeal via Seller Support. Thank you for your time.

-Glenn

00
Reply
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Hi @Glenn_Amazon,

Thank you for the follow up. We have worked hard to make sure that the claims on our packaging are consistent with the EPA guidelines for Minimum Risk Pesticides and we are happy to work with the Amazon team to update our claims and/or detail page to ensure we are also in compliance with Amazon's policies. But without having a point person to work with or any specific guidance it seems like we are just spinning our wheels trying to guess what statement(s) are causing our product to be flagged. And every time we submit an appeal it gets reviewed by a different person (or Ai?) which ends up starting the cycle all over again.

Amazon is supposed to be obsessed with their customers and in this instance WE are the customer. It seems like Amazon is falling short.

We have a safe, innovative, and effective product that will 'surprise and delight' Amazon customers. Is there anyway for us to speak with a human on the appeals team so we can better understand what exactly is causing the issue here?

00
user profile
Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Hi @Glenn_Amazon,

Thank you for the follow up. We have worked hard to make sure that the claims on our packaging are consistent with the EPA guidelines for Minimum Risk Pesticides and we are happy to work with the Amazon team to update our claims and/or detail page to ensure we are also in compliance with Amazon's policies. But without having a point person to work with or any specific guidance it seems like we are just spinning our wheels trying to guess what statement(s) are causing our product to be flagged. And every time we submit an appeal it gets reviewed by a different person (or Ai?) which ends up starting the cycle all over again.

Amazon is supposed to be obsessed with their customers and in this instance WE are the customer. It seems like Amazon is falling short.

We have a safe, innovative, and effective product that will 'surprise and delight' Amazon customers. Is there anyway for us to speak with a human on the appeals team so we can better understand what exactly is causing the issue here?

00
Reply
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

I can understand your frustration with this process however you will not be able to speak directly to the review team. At this time the product packaging, not issues with the detail page, where the product makes claims to treat a number of different pests. While I cannot guarantee this is the specific reason your product was rejected, I suspect the issue may be related to claims to treat microorganisms (mildew) which is prohibited for minimum risk pesticides according the the EPA website. I would recommend you review all of your product data with your own experts to ensure that all of your claims and product information and packaging are aligned with the Conditions for Minimum Risk Pesticides on the EPA website before applying for reinstatement once again. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
In reply to: Seller_PzCxPKVl4JHdE’s post

Hi there @Seller_PzCxPKVl4JHdE,

I can understand your frustration with this process however you will not be able to speak directly to the review team. At this time the product packaging, not issues with the detail page, where the product makes claims to treat a number of different pests. While I cannot guarantee this is the specific reason your product was rejected, I suspect the issue may be related to claims to treat microorganisms (mildew) which is prohibited for minimum risk pesticides according the the EPA website. I would recommend you review all of your product data with your own experts to ensure that all of your claims and product information and packaging are aligned with the Conditions for Minimum Risk Pesticides on the EPA website before applying for reinstatement once again. Thank you for your understanding.

-Glenn

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Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Hi @Glenn_Amazon,

I really appreciate your follow up on this. We will review all this with our team and make updates as needed to align with the Conditions for Minimum Risk Pesticides on the EPA website.

Thank you again for your attention on this and I will keep you in the loop as we continue to work through this.

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Seller_PzCxPKVl4JHdE
In reply to: Glenn_Amazon’s post

Hi @Glenn_Amazon,

I really appreciate your follow up on this. We will review all this with our team and make updates as needed to align with the Conditions for Minimum Risk Pesticides on the EPA website.

Thank you again for your attention on this and I will keep you in the loop as we continue to work through this.

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