Account deactivated with no option to validate identification
My account was deactivated three days ago and Amazon have been sending generic replies dating that we have failed a verification but are not saying what verification or what documents are needed to be submitted we've made multiple cases and smoked to the help centre but nobody is able to give us any information as to why we have been deactivated this is a having a huge impact on small little business with no real help or light at the end of the tunnel of what we need to do next has anyone experience anything similar?
0 replies
Seller_k2X0L9mVRT0pW
post the deactivation notice on here to give us a clue as to why.
Edit: Just realied you said failed verification - you sure they are not just processing the info - always deactivate til verified
Seller_ZVAz3d5lZuGid
Yes, just to agree with above reply - all new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and business info, and it can take quite a while.
Seller_6vh8Xak6QoFq8
Yes we are having the same issues, but we are not new account.
They requested verifications documents and we have submitted to them and then we receive account deactivation notification stating not match, but never clarify.
We we raise a new case or appeal, the reply is within mins and copy and paste replies, seems no one really read our messages or documents.
Can anyone suggest a solution to reactivate?
Seller_1rSRBZdVwRxUL
same here on an Italian account, stuck from 22 December. Support says to write via email but we received only automated emails
