Wrong item returned
Our customer has returned the wrong item. The order was refunded on first scan.
I contacted SS to explain. They inform me that I can not SAFE-T as I refunded the customer. The order was refunded on first scan, not by me. Any ideas?
Seller_SITNVuZK87zGK
Absolute rubbish from Seller Support (shocked)
You should be able to open a safe t if it was refund at first scan. Have you actually tried to make a claim?
7 replies
Seller_SITNVuZK87zGK
Absolute rubbish from Seller Support (shocked)
You should be able to open a safe t if it was refund at first scan. Have you actually tried to make a claim?
Seller_g9A9pMrqcDqa1
Sometimes buyers genuinely return the wrong item as they mix up orders from other sellers. I would contact the buyer in the first instance and explain which item you have received back. from them and what they ordered from you. And yes rubbish response from so called Seller Support.
Winston_Amazon
Hey @Peters-Book-Supplies.
I have sent you a direct message, please do check your inbox.
Seller_azh2aJfJNTyOP
Hi Winston,
The case ID is ID 8884113182
Kind regards,
Peter.
