VAT Registration invalid
Hi there,
I’m having a bit of an issue, one i’ve never had before. My UK VAT number is being rejected and i’m struggling to get it fixed by seller support.
Background:
My VAT number became active Feb 1st and I raised my prices to collect VAT. My vat number didn’t show up on the gov checker for 6 days after my VAT certificate was issued and I was required to pay VAT. During this time I attempted to enter my VAT number and it was rejected (Amazon uses an online checker to verify VAT numbers). Now my VAT number is showing active on the govt checker, the addresses and the company name match. In my opinion, due to the fact the number had been rejected in the past it is now rejected automatically. Either that or Amazons VAT checker takes longer than the govt checker to include a VAT number, this is possible as it has only shown on the Govt checker in the past 2 hours.
Has anyone experienced this and can shed some info on how I can speed up getting this fixed?
VAT Registration invalid
Hi there,
I’m having a bit of an issue, one i’ve never had before. My UK VAT number is being rejected and i’m struggling to get it fixed by seller support.
Background:
My VAT number became active Feb 1st and I raised my prices to collect VAT. My vat number didn’t show up on the gov checker for 6 days after my VAT certificate was issued and I was required to pay VAT. During this time I attempted to enter my VAT number and it was rejected (Amazon uses an online checker to verify VAT numbers). Now my VAT number is showing active on the govt checker, the addresses and the company name match. In my opinion, due to the fact the number had been rejected in the past it is now rejected automatically. Either that or Amazons VAT checker takes longer than the govt checker to include a VAT number, this is possible as it has only shown on the Govt checker in the past 2 hours.
Has anyone experienced this and can shed some info on how I can speed up getting this fixed?
Seller_8IYTW1LPZFPUG
I did receive the reply after emailing vat-number-appeals@amazon.com - There seems to be occasions when Amazons system automatically rejects VAT numbers that are currently active, but have been rejected by the system in the past. In my case because I entered my VAT number before it showed as active on the VIES VAT database. Due to changes in how VAT numbers are processed it now takes up to 8 days after you receive your VAT number before it shows as active on this database. If the system is automatically rejecting your number email the above address and have a human manually enter your number on the backend.
I don’t yet know if this will work for me but I will report back.
37 replies
Seller_esvgLzKXw2YAl
It may simply be due to the way you have entered your vat number.
I think from memory, that you have to include the GB in front of the number, but it may be the other way around.
Winston_Amazon
Hey @Apex_Design_Crafts,
Have you managed to get this issue resolved?
Seller_8IYTW1LPZFPUG
This business was only founded in Feb last year. Only crossed the 85k threshold recently and is doing great sales. We launched multiple new products in Q4 which increased our revenue massively.
Seller_7VbclcPFFRTnc
See above comment re VCS - have you removed it ?
Seller_8IYTW1LPZFPUG
I will look into this, I don’t recall doing it myself. Any idea where I can check this? I assume VCS is Vat calculation service?
Seller_7VbclcPFFRTnc
Do you send business buyers receipts manually or does Amazon do it for you ?
Yes
Seller_8IYTW1LPZFPUG
We are sending them manually. I’m wondering whether it’s an issue with the system at this point due to entering the number before it was showing on the online checker, which was a stupid thing that I actually did myself.
Seller_7VbclcPFFRTnc
You usually are best to wait a few days however, it should come back eventually as OK rather than invalid
You might be best escalating to MD with copy of your vat certificate if its not working any other way
Seller_8IYTW1LPZFPUG
I have sent it over to them and they confirmed it was valid and asked me to re-enter it. I really appreciate your time in helping me with this. Silver lining is I’ve managed to set up vat payments on our other selling platforms and website. I’m really hoping @Winston_Amazon can provide some help, fingers crossed.
Seller_7VbclcPFFRTnc
Don’t worry about still paying vat on fees atm, you can claim it back on your first return
Make sure your accountant knows
Winston_Amazon
Hey @Apex_Design_Crafts,
Have you contact Seller Support about this VAT issue? If so how did they respond?
Seller_8IYTW1LPZFPUG
Hi Winston,
Thanks for getting back to me. I received a reply from Amazon, they said the number is showing as active and instructed me to remove my VAT number, wait 24 hours and re-enter the number. It was rejected again after 5 minutes with the same error message. They closed off the case and haven’t replied since. I’m really struggling with this one.
Winston_Amazon
Did they provide a reason on why it was declined? You could try reopening the case and informing them that waiting for 24 hours didn’t work.
Seller_8IYTW1LPZFPUG
Thank you, I was panicking a little bit.
