Help Needed Our Account is suspended
Hi there all,
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I am new seller on Amazon, and I have been created the account last month and very next day it’s suspended because they’re asking to provide us valid company registration number. I asked them we don’t have registered company in UK so we don’t have any registration number as yet.
anyhow I converted the account into individual seller and select Individual entity because I don’t have registered company in UK.
In suspended notification they’re asking this detail.
Why is this happening?
We need additional documentation to verify your identity. If you currently sell on Amazon , we need to verify a change to your payment methods. If you did not make this change, contact Seller Support.
How do I reactivate my account?
To sell on Amazon, we need to verify your identity, business information, or both. You can confirm that you would like to begin the verification process in the following way:
– Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html)
After that I updated the bank information which is newly opened.
So now I received the perfomance notification on 8 April:
Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided.
Also these wording are showing in identinity Information tab
Your account has failed our verification process. Please see your email for additional information.
Could you please guide me how I can get out from this trouble.
Thank in Advance
Help Needed Our Account is suspended
Hi there all,
/
I am new seller on Amazon, and I have been created the account last month and very next day it’s suspended because they’re asking to provide us valid company registration number. I asked them we don’t have registered company in UK so we don’t have any registration number as yet.
anyhow I converted the account into individual seller and select Individual entity because I don’t have registered company in UK.
In suspended notification they’re asking this detail.
Why is this happening?
We need additional documentation to verify your identity. If you currently sell on Amazon , we need to verify a change to your payment methods. If you did not make this change, contact Seller Support.
How do I reactivate my account?
To sell on Amazon, we need to verify your identity, business information, or both. You can confirm that you would like to begin the verification process in the following way:
– Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html)
After that I updated the bank information which is newly opened.
So now I received the perfomance notification on 8 April:
Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided.
Also these wording are showing in identinity Information tab
Your account has failed our verification process. Please see your email for additional information.
Could you please guide me how I can get out from this trouble.
Thank in Advance
0 replies
Seller_QWPDhN9199kOR
Did you make sure that every document’s name and address read exactly the same as your account name on Amazon?