Urgent Assistance Required: KYC Verification Failure Due to Company Name Inconsistency
Case ID:11123864852
Our full legal business name is XX - 跨境电子商务中心(个人独资)
However, during registration, we were forced to abbreviate the name to XX - kuajingdianzishangwuzhongxin (all lowercase, no spaces) to comply with Amazon’s 50-character limit.
Issue:
The KYC review flagged a mismatch between our registered name and the official documents. We attempted to upload alternative versions,
Both were rejected as "inconsistent with official records."
Reference to Amazon Guidelines:
According to Amazon’s registration handbook:
If the company name exceeds the character limit, sellers should use lowercase pinyin without spaces.
If the limit is still exceeded, sellers should prioritize the core part of the name.
We strictly followed these instructions but continue to face rejection.
Request:
Kindly confirm the correct format for abbreviating long company names while retaining critical identifiers (e.g., “个人独资”).
Request manual validation of our legal documents to verify the authenticity of our business name.
Provide guidance on resolving this discrepancy to expedite KYC approval.
0 replies
Seller_GQAAs1pUow2aj
@Julia_Amzn @Sakura_Amazon_@Spencer_Amazon@Simon_Amazon@Sarah_Amzn@Ezra_Amazon
Hi, I urgently need help resolving，Case ID:11123864852
[Urgent Help Needed: KYC Verification Stalled Due to Company Name Mismatch]
as it’s time-sensitive—please assist ASAP. Thank you!
Ezra_Amazon
Hi @Seller_GQAAs1pUow2aj,
I followed up with the partner team regarding Case ID: 11123864852. They’ve confirmed that the business name has been accepted. However, the KYC process is currently stalled because you have not yet submitted the requested supporting documents.
You have been emailed with instructions and needs to upload either:
- A notarized copy of the latest business license along with the VAT invoice issued by the notary, or
- A certified bank letter (including business name, bank account number, issue date, bank name/logo, and an official bank stamp with a legible verification code).
Once the documents are uploaded via Seller Central, the verification process will continue.
Thanks! Ezra
