My ASIN falsely flagged as Natural Health product or Drug product.
My ASIN got taken down because it was flagged as NHP or Drug product even though it's not. I looked up in Health Canada database and it doesn't have a NHP number.
I submitted many appeals stating this but I keep getting same robotic responses.
I already sent out the shipment to fulfillment center so I need this resolved ASAP.
7 replies
Seller_RBv4mPFm7TIqv
Could be flagged because of the words on your packaging or copy of your listing. It could also be one of your ingreidents. We hired Quality Smart Solutions from the Amazon SPN to help us get this straightened out.
Sunnie_Amazon
Hello, @Seller_9A7vZLwTODpBr,
Thank you for bringing your case to our attention. This is Sunnie, from Amazon.
I reviewed your Case ID 15083645171, and found these instructions:
What actions do I need to take?
To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:
ASIN: B0****DSWX
Recommended changes to be done: Kindly upload all sides of product image to the detail page for further review.
Can you please confirm if you already uploaded all the images?
Thanks,
Sunnie
