Account reactivation but I have no violation warning
Hi,
my account is blocked but when I click on reactivate account it show no violations warnings,
see picture below, what can I do ? thanks
0 replies
Seller_rI7BZIczK8iAC
Amazon sent you an email about this deactivation. Copy and paste it here.
Atlas_Amazon
Hello @Seller_FeW8gxcwoq5Vh
my account is blocked but when I click on reactivate account it show no violations warnings,
Thank you for the information provided regarding the recent issues on your account. I know resolving an account issue with minimal information can be increasingly frustrating, so I do want to get you support. I see the screenshot that you provided shows the account health page with no issues, did you check to see if you have received any performance notifications? Have you attempted to open a case into the situation?
I encourage you to share more regarding the messaging that you may have received regarding this concern. In addition, I have transferred some of your information to another team to see if additional detail can be shared regarding your account deactivation. I will continue to monitor the situation for any additional updates that may become available and encourage you to share any new information you may receive.
Best,
Atlas
Atlas_Amazon
Hello @Seller_FeW8gxcwoq5Vh
I wanted to follow up as I have heard back from our team regarding the situation that has been ongoing on your account. They did confirm that they were able to take action to resolve the issues that were impacting you. If you are still seeing a disruption in your ability to proceed on the account, I will encourage you to provide a follow up screenshot that has personal information removed so I may further review the situation.
If everything does appear as normal, no follow up action will be required from you. However, I will encourage you to refer back to the forums for any future questions or concerns that you may have.
Best,
Atlas
