video call verification link issue
Dear Amazon Support Team,
I am writing to request assistance regarding the video interview required for reactivating my seller account, which has been deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement.
I had scheduled a video interview for identity verification on October 7th, but unfortunately, I did not receive the necessary link or instructions to join the interview. As a result, I was unable to participate in the scheduled session.
Could you please provide me with the video interview link or reschedule the interview at your earliest convenience?
0 replies
Atlas_Amazon
Hello @Seller_4oHYOQ2in48CF
I had scheduled a video interview for identity verification on October 7th, but unfortunately, I did not receive the necessary link or instructions to join the interview. As a result, I was unable to participate in the scheduled session.
Thank you for the information provided regarding the issues you have been seeing. I understand that you received messaging to sign up for verification, were you able to select 3 dates that would be feasible for you to complete the verification? Our team may not provide follow up messaging until prior to the date they intend to complete the verification with you. Can you provide more specific details regarding the process you went through to sign up? Have you received any kind of follow up messaging as of now?
We encourage you to continue to refer to this thread with any details that associate to this situation so we may better understand and provide guidance.
Best,
Atlas
