How do I ask a customer to remove negative feedback left in error
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Seller_ie7NmNyOjBOhy

How do I ask a customer to remove negative feedback left in error

I received a neg today, but the customer is talking about a completely different listing in their feedback. When I clicked contact customer via the Feedback Manager I am only able to send them a standard message prepared by Amazon and not able to type my own. Is there a way around this. I really just want to request the feedback be removed and advise that they can return the item for a no quibble refund…

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Manage Buyer Experience
Tags:Customer, Product reviews
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Seller_qZO3ZCjoBXEeL
In reply to: Seller_ie7NmNyOjBOhy’s post

Frankly you’d be better off just reply to the account feedback with a polite explanation of the error.

Trying to ‘encourage’ removal of a negative review puts you at high risk of account suspension and the process for customers to remove reviews is anything but straightforward, and as far as I am aware, completely impossible on mobile.

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