Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_ICmncb5L55LQi

Shouldn't this feedback be removed?

@Maja_Amazon @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon

A customer left a feedback saying "The password we have set will not open please advise how to open. On your instructions there is no groove on the side disc to match up." She said she could not find the groove on the password lock book. I've already contacted him. This is purely customer feedback. Please help to remove it,

This is the order ID: 205-8107693-0068312

54 views
7 replies
Manage Buyer Experience
Tags:Buyer product questions
00
Reply
user profile
Seller_ICmncb5L55LQi

Shouldn't this feedback be removed?

@Maja_Amazon @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon

A customer left a feedback saying "The password we have set will not open please advise how to open. On your instructions there is no groove on the side disc to match up." She said she could not find the groove on the password lock book. I've already contacted him. This is purely customer feedback. Please help to remove it,

This is the order ID: 205-8107693-0068312

Manage Buyer Experience
Tags:Buyer product questions
00
54 views
7 replies
Reply
7 replies
user profile
Seller_ICmncb5L55LQi
In reply to: Seller_ICmncb5L55LQi’s post

@Sarah_Amzn Could you please help me look at this feedback? Thank you so much.

00
user profile
Angie_Amazon
In reply to: Seller_ICmncb5L55LQi’s post

Hello @Seller_ICmncb5L55LQi,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

I was able to review the feedback for the order provided and it cannot be removed since it is not a product review.

The buyer is asking for assistance on how to resolve the password set up. In this case, you did good by contacting the buyer.

My recommendation if you want this feedback removed is to help the buyer and ask them to remove the feedback comment.

Best regards,

Angie 🌼

00
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie ,

Thanks for your reply. But what I’m confused about is if the customer didn’t use the product, how could they have such feedback? So this is a product review. Please help to remove it.

And the customer returned the product, so he probably won’t reply to me. Please help me remove this product review. Thanks again.

00
user profile
Angie_Amazon
In reply to: Seller_ICmncb5L55LQi’s post

Hello @Seller_ICmncb5L55LQi,

Thank you for the additional information.

Unfortunately, even with these details, the feedback still doesn't meet Amazon's criteria for removal.

Best regards,

Angie

00
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie_Amazon,

This really is a product review, please help submit it to the appropriate team for a second review.

00
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie_Amazon，

We've actually marked the grooves in the picture. We show you how to reset your password. We even said in the fifth selling point that if you cannot open the password lock or forget the password, please contact our customer service and we will give you a satisfactory answer. But the customer may not have read those instructions carefully. You can go to our product page to check. In order to provide good service to our customers we explained the situation really carefully. This feedback comment is a product review. It clearly violates Amazon's guidelines. We feel very wronged. If you don't help delete it, it will really hurt the mood of a kind seller.

Please delete this feedback.

img
00
Follow this discussion to be notified of new activity
user profile
Seller_ICmncb5L55LQi

Shouldn't this feedback be removed?

@Maja_Amazon @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon

A customer left a feedback saying "The password we have set will not open please advise how to open. On your instructions there is no groove on the side disc to match up." She said she could not find the groove on the password lock book. I've already contacted him. This is purely customer feedback. Please help to remove it,

This is the order ID: 205-8107693-0068312

54 views
7 replies
Manage Buyer Experience
Tags:Buyer product questions
00
Reply
user profile
Seller_ICmncb5L55LQi

Shouldn't this feedback be removed?

@Maja_Amazon @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon

A customer left a feedback saying "The password we have set will not open please advise how to open. On your instructions there is no groove on the side disc to match up." She said she could not find the groove on the password lock book. I've already contacted him. This is purely customer feedback. Please help to remove it,

This is the order ID: 205-8107693-0068312

Manage Buyer Experience
Tags:Buyer product questions
00
54 views
7 replies
Reply
user profile

Shouldn't this feedback be removed?

by Seller_ICmncb5L55LQi

@Maja_Amazon @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon

A customer left a feedback saying "The password we have set will not open please advise how to open. On your instructions there is no groove on the side disc to match up." She said she could not find the groove on the password lock book. I've already contacted him. This is purely customer feedback. Please help to remove it,

This is the order ID: 205-8107693-0068312

Manage Buyer Experience
Tags:Buyer product questions
00
54 views
7 replies
Reply
7 replies
7 replies
Quick filters
Sort by
user profile
Seller_ICmncb5L55LQi
In reply to: Seller_ICmncb5L55LQi’s post

@Sarah_Amzn Could you please help me look at this feedback? Thank you so much.

00
user profile
Angie_Amazon
In reply to: Seller_ICmncb5L55LQi’s post

Hello @Seller_ICmncb5L55LQi,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

I was able to review the feedback for the order provided and it cannot be removed since it is not a product review.

The buyer is asking for assistance on how to resolve the password set up. In this case, you did good by contacting the buyer.

My recommendation if you want this feedback removed is to help the buyer and ask them to remove the feedback comment.

Best regards,

Angie 🌼

00
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie ,

Thanks for your reply. But what I’m confused about is if the customer didn’t use the product, how could they have such feedback? So this is a product review. Please help to remove it.

And the customer returned the product, so he probably won’t reply to me. Please help me remove this product review. Thanks again.

00
user profile
Angie_Amazon
In reply to: Seller_ICmncb5L55LQi’s post

Hello @Seller_ICmncb5L55LQi,

Thank you for the additional information.

Unfortunately, even with these details, the feedback still doesn't meet Amazon's criteria for removal.

Best regards,

Angie

00
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie_Amazon,

This really is a product review, please help submit it to the appropriate team for a second review.

00
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie_Amazon，

We've actually marked the grooves in the picture. We show you how to reset your password. We even said in the fifth selling point that if you cannot open the password lock or forget the password, please contact our customer service and we will give you a satisfactory answer. But the customer may not have read those instructions carefully. You can go to our product page to check. In order to provide good service to our customers we explained the situation really carefully. This feedback comment is a product review. It clearly violates Amazon's guidelines. We feel very wronged. If you don't help delete it, it will really hurt the mood of a kind seller.

Please delete this feedback.

img
00
Follow this discussion to be notified of new activity
user profile
Seller_ICmncb5L55LQi
In reply to: Seller_ICmncb5L55LQi’s post

@Sarah_Amzn Could you please help me look at this feedback? Thank you so much.

00
user profile
Seller_ICmncb5L55LQi
In reply to: Seller_ICmncb5L55LQi’s post

@Sarah_Amzn Could you please help me look at this feedback? Thank you so much.

00
Reply
user profile
Angie_Amazon
In reply to: Seller_ICmncb5L55LQi’s post

Hello @Seller_ICmncb5L55LQi,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

I was able to review the feedback for the order provided and it cannot be removed since it is not a product review.

The buyer is asking for assistance on how to resolve the password set up. In this case, you did good by contacting the buyer.

My recommendation if you want this feedback removed is to help the buyer and ask them to remove the feedback comment.

Best regards,

Angie 🌼

00
user profile
Angie_Amazon
In reply to: Seller_ICmncb5L55LQi’s post

Hello @Seller_ICmncb5L55LQi,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

I was able to review the feedback for the order provided and it cannot be removed since it is not a product review.

The buyer is asking for assistance on how to resolve the password set up. In this case, you did good by contacting the buyer.

My recommendation if you want this feedback removed is to help the buyer and ask them to remove the feedback comment.

Best regards,

Angie 🌼

00
Reply
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie ,

Thanks for your reply. But what I’m confused about is if the customer didn’t use the product, how could they have such feedback? So this is a product review. Please help to remove it.

And the customer returned the product, so he probably won’t reply to me. Please help me remove this product review. Thanks again.

00
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie ,

Thanks for your reply. But what I’m confused about is if the customer didn’t use the product, how could they have such feedback? So this is a product review. Please help to remove it.

And the customer returned the product, so he probably won’t reply to me. Please help me remove this product review. Thanks again.

00
Reply
user profile
Angie_Amazon
In reply to: Seller_ICmncb5L55LQi’s post

Hello @Seller_ICmncb5L55LQi,

Thank you for the additional information.

Unfortunately, even with these details, the feedback still doesn't meet Amazon's criteria for removal.

Best regards,

Angie

00
user profile
Angie_Amazon
In reply to: Seller_ICmncb5L55LQi’s post

Hello @Seller_ICmncb5L55LQi,

Thank you for the additional information.

Unfortunately, even with these details, the feedback still doesn't meet Amazon's criteria for removal.

Best regards,

Angie

00
Reply
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie_Amazon,

This really is a product review, please help submit it to the appropriate team for a second review.

00
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie_Amazon,

This really is a product review, please help submit it to the appropriate team for a second review.

00
Reply
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie_Amazon，

We've actually marked the grooves in the picture. We show you how to reset your password. We even said in the fifth selling point that if you cannot open the password lock or forget the password, please contact our customer service and we will give you a satisfactory answer. But the customer may not have read those instructions carefully. You can go to our product page to check. In order to provide good service to our customers we explained the situation really carefully. This feedback comment is a product review. It clearly violates Amazon's guidelines. We feel very wronged. If you don't help delete it, it will really hurt the mood of a kind seller.

Please delete this feedback.

img
00
user profile
Seller_ICmncb5L55LQi
In reply to: Angie_Amazon’s post

Hi Angie_Amazon，

We've actually marked the grooves in the picture. We show you how to reset your password. We even said in the fifth selling point that if you cannot open the password lock or forget the password, please contact our customer service and we will give you a satisfactory answer. But the customer may not have read those instructions carefully. You can go to our product page to check. In order to provide good service to our customers we explained the situation really carefully. This feedback comment is a product review. It clearly violates Amazon's guidelines. We feel very wronged. If you don't help delete it, it will really hurt the mood of a kind seller.

Please delete this feedback.

img
00
Reply
Follow this discussion to be notified of new activity