Missing units in FBA shipment
Good morning everyone, i’ve recently sent a parcel to the amazon logistical centre, and it seems like they are missing one of the units i’ve sent them.
I am sure i’ve sent the right product with the right labels (i even have a pic of it for some reason!) and i am sure they did receive the parcel because the tracking says so.
I went to the shipping page and selected the option “research missing units” and even sent a message to the support to solve the problem asap.
In the meantime, i have 2 doubts:
firstly is there anything i could do? Should i provide Amazon with more info regarding my shipment?
Secondly, how often does amazon take the blame for similar events and reimburses its users?
Thanks to everyone reading this
Missing units in FBA shipment
Good morning everyone, i’ve recently sent a parcel to the amazon logistical centre, and it seems like they are missing one of the units i’ve sent them.
I am sure i’ve sent the right product with the right labels (i even have a pic of it for some reason!) and i am sure they did receive the parcel because the tracking says so.
I went to the shipping page and selected the option “research missing units” and even sent a message to the support to solve the problem asap.
In the meantime, i have 2 doubts:
firstly is there anything i could do? Should i provide Amazon with more info regarding my shipment?
Secondly, how often does amazon take the blame for similar events and reimburses its users?
Thanks to everyone reading this
Seller_8Wsckn3UoR095
Yes that’s correct. I like your profile pic, made me giggle
24 replies
Seller_7VbclcPFFRTnc
is this an FBA centre in Italy or UK ?
Seller_qPTzLYRBzcFgU
It’s a centre in Italy, during last year 4 units were lost and all were reimbursed.
Surprisingly, I’ve sent the wrong book to amazon once, i thought i had lost it and months later it was correctly labelled for me by the centre itself.
Seller_7VbclcPFFRTnc
you’ll need to wait until the reconcile date on the shipment and then open a case
Seller_qPTzLYRBzcFgU
i did wait, i think i opened a case, although it’s my first time doing it and i’m not sure if i did it right
Seller_8Wsckn3UoR095
Yes that’s correct. I like your profile pic, made me giggle
Seller_qPTzLYRBzcFgU
Thank you! Actually it’s from a scrapped youtube channel of mine, i thought it would fit as a mascotte for my amazon profile haha
Your pfp is very cool too, i have 2 dogs, I’m the proud owner of two Jack Russels
Seller_8Wsckn3UoR095
Hahaha very nice. Lovely, I love dogs.Thank you, it’s my parents’ GSD being a big softy. I’ve got two medium sized rescues, mixes of all sorts! I have a cat too but he’s a huge pain in the backend
Seller_qPTzLYRBzcFgU
I see, cats are quite different from dogs . Jack Russells are so full of energy, sometimes i wish i had a calmer breed
One more question, what happens if they don’t find my unit? As stated before, i am sure it was in the box and that UPS completed the shipment.
Seller_8Wsckn3UoR095
Hahaha, I bet given the option you’d stick with your current pups :They are quite different to dogs, but I was told they were a lot calmer, a lot less needy and very self-sufficient. The cat is constantly finding me, begs for food when you’re eating, knocks everything off the surfaces, hits the tv and eats anything (often the loaf of bread) left on the counter tops so he is not allowed in the kitchen. He also brings home other cats… My dogs are happy to be alone on the sofa, eat what they’re given, don’t beg… The list goes on lol. I should add that he is well fed, lots of cuddles, plenty of things to do (even an expensive cat wheel), he is just greedy and annoying.
They’ll ask for an invoice of what you paid and reimburse you what they think it’s worth, not sure what they’re base it on, but it is unlikely you’ll get the amount you’ll sell it for. We’ve had one before where we actually made more money from the Amz reimbursement. Be aware that if they suddenly find it, they’ll do a reverse reimbursement and take it off you.
Seller_qPTzLYRBzcFgU
Your cat sounds a lot like my dogs hahaha always begging, barking and given the chance they silently jump on the table to steal food
I see! Either case, if they find it great, i know it will sell, if they don’t, usually they pay me almost exactly my profit margins in reimbursements so we’ll see how that goes.
Thank you all for the support, this place is great!
P.S. Send my kindest regards to your dogs and my slightly less kind, but still kinda okish, regards to your cat
Seller_8Wsckn3UoR095
Hahaha thank you! My kindest regards to your doggos too! Yes I love the forums too