Food and Grocery constantly declined
Hello. I am a registered USA business and verified by Amazon. I have attempted to apply for selling in grocery and food items but we are getting constantly declined in the last 5 attempts. We are purchasing our items from a well know large food distributor in the USA that meets all the invoice requirements. The product is an existing product in the category that we have purchased minimum 10 items and meets all the packaging requirements. I have submitted multiple images of the invoice and product and I am getting no approval. Most declines have been without reason too. Can someone in Amazon workforce please assist me in this issue?
0 replies
Seller_OvL8C4BJWiuS9
They just may not be accepting new applications to this category.
Seller_0rXAME9V4LQSx
Quite a few posts lately saying that amazon has either halted or greatly reduced new sellers in the food and grocery catalog. Also you may still need written authorization from the brand you are trying to sell, just because they are a "large food distributor" does not mean that they can give you permission for resale.
Seller_AXC06kcsKI1qG
we have purchased minimum 10 items and meets all the packaging requirements
Does that man you purchased 1 pieces of 10 items or 1 item with 10 pieces?
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Product requirements
Food must be properly prepared, packaged, sealed, and labeled.
You must be licensed, or have approval from the relevant government agency for the products you plan to sell.
You must ensure your products and business operations comply with federal and state laws. This includes laws not described in Amazon policies.
Sell all Grocery & Gourmet Food products as new. You cannot list used products. See the Condition guidelines.
Food is viewed as date-sensitive. It must have an expiration date permanently marked on every unit, unless the product is exempt. This includes every unit that is shipped, and every unit displayed for sale.
Keep the Fulfilment Center (FC) shelf life details up to date for grocery products. In the inventory file template, set the value of the is_expiration_dated_product field to "true". The FC shelf life is the length of time a product is sellable or fit to be eaten.
Label in English all products covered by federal, state, and local laws. For federal labeling policies, see the FDA Food Labeling and Nutrition, FDA Pet Food, and USDA Label Approval web pages.
Enclose and seal food in packaging suitable for shipping. It must keep food from contamination, spoiling, melting, and damage.
You must ship food with enough of its shelf life remaining. You must not remove or alter the expiration date.
When you sell products in multi-packs, the expiration date on the multi-pack packaging must match the earliest expiration date of the products inside.
You must list Grocery & Gourmet Food products using the manufacturer's UPC code. For more information, see Product UPCs and GTINs. For information on listing products without UPCs, see How to list products that do not have a Product ID (UPC, EAN, JAN or ISBN)
Seller_8RmERwRvUIQRy
post.Thanks for your responses. We have a genuine invoice from a large distributor. The products are already being sold on Amazon and we have purchased the exact item using the same ASIN for approval requests. So the brand is already an approved Amazon product. At no point has Amazon said that we need brand approval. We just keep getting declined without any reason. They haven't even said they are not approving businesses for this segment. Just very frustrating.
Glenn_Amazon
Greetings @Seller_8RmERwRvUIQRy,
Thank you for reaching out with your difficulties with your application into this category. I'd like to review to see what options I can offer to escalate this issue. I cannot guarantee that your application will be accepted and will not be able to provide additional insights into why you are or are not accepted, however I can ensure it is reviewed by the appropriate team. Please reply with the most recent Seller Support Case ID on this issue so I can review. Thank you.
-Glenn
